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Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 31

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 2 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

July 08, 2023

Dealership Rating
Employee Rating

Paul my service advisor (all the time) will help you on all your concern with the car. He will make sure you leave their service station happy! More

by j. liscano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 14, 2023

Universal Mitsubishi responded

Another vote for Paul...... Thank you. On behalf of Paul and his staff, we appreciate your continuesd patronage. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

June 28, 2023

Dealership Rating
Employee Rating

Paul and the team in the Universal Mitsubishi service dept. are always helpful and make the process as easy as possible. They are honest and reliable. More

by seancdudas
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

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June 28, 2023

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Employee Rating

Reliable, honest , grear customer service , i recommend them to all mitsusbishi owners for service to there vehicle More

by dex3001966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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June 25, 2023

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Employee Rating

Very good and fast service, the service manager Paul is very good doing his job More

by JAELIN73
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

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Jun 29, 2023

Universal Mitsubishi responded

Thank you for choosing and giving Universal Mitsubishi the opportunity to service your vehicle, We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

June 25, 2023

Dealership Rating
Employee Rating

Paul, Armen and crew: 1st Class Service Professionals - They go the extra mile for customer satisfaction. Thanks! More

by RW3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

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Jun 29, 2023

Universal Mitsubishi responded

Thank you.... After reading your review, anything is less expressing how much we appreciate you choosing Universal Mitsubishi and its staff. Again thank you. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

June 20, 2023

Dealership Rating
Employee Rating

Every time I have to take the car for service there’s always time for me to take it More

by SEESO1707
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

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Jun 29, 2023

Universal Mitsubishi responded

Thank you so much for your continued patronage. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

June 18, 2023

Dealership Rating
Employee Rating

Paul in service was very polite, provided update status. I felt he was honest. Transaction and repairs went smoothly. More

by PHILLIPJEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 20, 2023

Universal Mitsubishi responded

Hello Phillip, I'm glad Paul and his service staff met your expectations. I hope we've earn your patronage. We look forward to you next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com UNIVERSAL MITSUBISHI

June 17, 2023

Dealership Rating
Employee Rating

I went to this dealership for repairing of endeavor model. The repair cost was high and expensive. More

by H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Junior Avila, Armen Yagubyan

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Jun 19, 2023

Universal Mitsubishi responded

Let me begin with apologizing for things that may be out of our control. As you can see, we make every effort to earn endless praises and 5 Star reviews. We understand the importance of retaining someones business now and in the future, overcharging for services today is resulting in possibly not seeing you in the future. Regrefully the cost of many items especially parts for older vehicles is becoming a financial burden for all. Again, our apologies for today's cost been a higher than expected, we're all looking forward to some of these cost to minimize. I hope you continue giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

June 12, 2023

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Employee Rating

My Outlander wasn't running right, so I came in on a Saturday morning, no appointment, and got taken care of in a few hours. Armen provided me with the VIP service I've come to expect from this place. I More

by htinla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

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Jun 16, 2023

Universal Mitsubishi responded

I am so glad Armen and his staff where able to take care of your vehicles needs. We to continue eaning your patronage. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

June 12, 2023

Dealership Rating
Employee Rating

Good service Paul was good and responsible Service was good. Fir sure ok that’s it More

by QDJOHNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Report | Print
Jun 16, 2023

Universal Mitsubishi responded

Thank you so much for sharing your 5 Star experience. I'm glad Paul and his staff met your expectations. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

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