Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 58

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

September 02, 2021

Dealership Rating
Employee Rating

Thanks guys. Very very good service. Very professional and very friendly people. I would recommend Mitsubishi of Duarte to anyone. I have been their customer for 6 years now More

by 17styczen87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2021

Universal Mitsubishi responded

Thank you for your Loyalty and Patronage, we hope you continue choosing us to take care of your vehicles needs. Stay safe, Carlos De La Luz

September 02, 2021

Dealership Rating
Employee Rating

Great customer service and quick service was in and out in less time than I thought Paul was super informative and really knowledgeable and had great customer service More

by bobsgv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2021

Universal Mitsubishi responded

On behalf of Paul and his Staff, thank you. We appreciate you choosing and giving us the opprotunity to service your vehicle. Stay safe, Carlos De La Luz

September 01, 2021

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Employee Rating

Incredible knowledge and honesty. I would highly recommend Paul to anyone looking for car servicing. Your vehicle does not need to be a Mitsubishi. Paul services my Toyota and Alfa. More

by Patrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2021

Universal Mitsubishi responded

"Paul" one stop shopping center. I'm so glad he's earned your trust. We thank you for your continued patronage. Stay safe, Carlos De La Luz

August 29, 2021

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I like coming to this dealership, although I miss the convience when they were located in Glendale I don't mind the drive. Friendly staff and I feel at ease that they give fair and honest price on servic More

by TDRAQUINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2021

Universal Mitsubishi responded

Thank you so much for the effort you make have Paul and his staff service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

August 29, 2021

Dealership Rating
Employee Rating

They took care of my worries when I told them my tire pressure was low. Not only did they reassured me that there was no puncture in any of my tires, they made sure they were spik and span. More

by Jega7886
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Sep 07, 2021

Universal Mitsubishi responded

Never fear.... Universal Mitsubishi here... I'm so glad Paul and his staff took care of your concerns and got your car clean and shinny. We look forward to your next visit. Stay safe, Carlos De La Luz

August 29, 2021

Dealership Rating
Employee Rating

Muy buen servicio, muy amables, me llamaron por cambio de garantía del bote de Agua de parsbrisas, no pague ni un cinco por el cambio. More

by ALLIGHIERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Sep 07, 2021

Universal Mitsubishi responded

Bueno.... Bonito.... Y Barato.... Mas no se puede pedir. Gracias por darnos la opportunidad de mantener el cuidado de su veiculo. Mantenganse bien, Carlos De La Luz

August 29, 2021

Dealership Rating
Employee Rating

Paul is such a great associate. He is very knowledgeable and explains everything in detail. He is very good at what he does. I will definitely be coming back because of Paul. Thank you so much Paul, your se More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2021

Universal Mitsubishi responded

Paul and his him struck again. Thank you for sharing your kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz

August 28, 2021

Dealership Rating
Employee Rating

Paul and Armen (service advisors) are both very helpful, courteous and have great communication with customers. Any needed service and/or repair on our 16 year old 2005 Endeavor (still runs great -- best e More

by Lewis McCammon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2021

Universal Mitsubishi responded

Hello proud owner of a 2005 Endeavor :) It's extremely humbling to hear from someone who recognises Paul and Armen's effort. We are very appreciative, thank you. Stay safe, Carlos De La Luz

August 26, 2021

Dealership Rating
Employee Rating

The service department at Universal Mitsubishi in Duarte is by far the best I have encountered. They are very trustworthy and do excellent work. Paul (service manager) takes a serious interest in the repair More

by MORRISJ2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2021

Universal Mitsubishi responded

I can 't express enough how much we appreciate your kind words. I'm glad Paul has earned your confidence and trust. He understands you have choices and appreciates you giving him the opportunity to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

August 25, 2021

Dealership Rating
Employee Rating

Best and most knowledgeable staff out of the few other dealers I have got into. Very customer service driven and will have you feeling like you weren’t at a dealer. More

by Junior Ruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiki N

Sep 02, 2021

Universal Mitsubishi responded

Hello Junior, I'm glad we've built a sence of confidence with you. Please continue choosing us to service your vehicle and if you ever see anything we can improve on, please let us know. Stay safe, Carlos De La Luz

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