Paula Gaillard | Page 13

Paula was a pleasure to work with. Very professional and knowledgeable. She made the process run smoothly from end to end. I would have no hesitation in working with her again. Very professional and knowledgeable. She made the process run smoothly from end to end. I would have no hesitation in working with her again. More

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Great experience working with Paula. Very professional, who understands the customer needs ( don't waste time and fair competitive deal ). Excellent Communication from the minute i fir Very professional, who understands the customer needs ( don't waste time and fair competitive deal ). Excellent Communication from the minute i first inquired about in stock vehicle, set the expectations with knowledge of recent deals in the area and work to get it done : all with in and hour at Paula's desk. More

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I had been looking for a car for the past few weeks and went to see a couple of vehicles but didn’t trust the dealer or the salesperson because of dishonest sales tactics to get a sale. before I went to th went to see a couple of vehicles but didn’t trust the dealer or the salesperson because of dishonest sales tactics to get a sale. before I went to this location I was dealing with another Mercedes dealer in west Chester PA and the deal didn’t happen because of terrible customer service, same day that deal fell thorough, I called Mercedes Benz of Edison and was transferred to Paula, extremely amazing!!!. Paula is a professional, patience, and knowledgeable sales person.I informed her that I was shopping for a S450 and was going to look at another Mercedes dealership for a car and she told me to come to her site after looking at other cars. I definitely saved the best for last, she provided me and my wife a great buying experience. Shawn was extreme nice and knowledgeable about the vehicle and its features. This dealer is five star, friendly knowledgeable staff that’s willing to help you and the cars are in pristine condition. Really satisfied with my buying experience. Thank you Paula, my wife is already planning the purchase of our second Mercedes with you. More

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Paula delivered an excellent customer experience and had deep knowledge about the cars. She patiently answered all my questions and was incredibly professional. deep knowledge about the cars. She patiently answered all my questions and was incredibly professional. More

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Paula Gaillard, my sales / lease advisor is the most professional, knowledgable representative that I have worked with during the past 32 years in my relationship with Mercedes Benz. I have leased sever professional, knowledgable representative that I have worked with during the past 32 years in my relationship with Mercedes Benz. I have leased several cars with her guidance and recently purchased my last vehicle with her assistance. I hit a pot hole and unfortunately had to be towed to a nearby dealership. My car sat for 3 days without being looked at. I happened to email Paula just to let her know how much her expert individual customer service was so missed and absent from this incident. Within minutes she helped me to arrange a tow (out of state) to her dealership in Edison NJ. My car was fixed the same day it arrived at her service department and was driven back to my home in NY by 2 gentlemen from Ray Catena MB. I never contacted Paula with the intent that this intervention was a remote possibility. I never asked her to take my car. She just does for the customer even when it is not expected . I recommended a business acquaintance with with the utmost of confidence to Paula. He ultimately purchased a vehicle from her and echoes my praises of her dedication to each and every customer. Paula is an asset to your dealership and a profound representation of the Mercedes Benz Corporation. More

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Paula Gaillard was awesome. Best salesperson I have ever dealt with. Extremely smooth transaction. Dealership is amazing. Very happy with overall experience ☺️ Best salesperson I have ever dealt with. Extremely smooth transaction. Dealership is amazing. Very happy with overall experience ☺️ More

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Luxury brand, luxury service best customer service in the business. Holding true to the ray catena standard. business. Holding true to the ray catena standard. More

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Good service. Very patient in answering questions about vehicle being leased and process. Continues to be open to questions. Directed to Amex program which saved u Very patient in answering questions about vehicle being leased and process. Continues to be open to questions. Directed to Amex program which saved us additional money. More

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Paula was a professional sales rep. She was knowledgeable with every question we had for her. She was knowledgeable with every question we had for her. More

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“I recently had the pleasure of working with Paula and I couldn’t be happier with the experience. Paula was extremely knowledgeable, professional, and patient as I navigated the car-buying process. She took couldn’t be happier with the experience. Paula was extremely knowledgeable, professional, and patient as I navigated the car-buying process. She took the time to understand my needs and preferences and found the perfect car for me. I highly recommend Paula and Ray Catena Dealership for anyone looking to buy/trade a car. More

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