Paula Gaillard | Page 13

Paula delivered an excellent customer experience and had deep knowledge about the cars. She patiently answered all my questions and was incredibly professional. deep knowledge about the cars. She patiently answered all my questions and was incredibly professional. More

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Paula Gaillard, my sales / lease advisor is the most professional, knowledgable representative that I have worked with during the past 32 years in my relationship with Mercedes Benz. I have leased sever professional, knowledgable representative that I have worked with during the past 32 years in my relationship with Mercedes Benz. I have leased several cars with her guidance and recently purchased my last vehicle with her assistance. I hit a pot hole and unfortunately had to be towed to a nearby dealership. My car sat for 3 days without being looked at. I happened to email Paula just to let her know how much her expert individual customer service was so missed and absent from this incident. Within minutes she helped me to arrange a tow (out of state) to her dealership in Edison NJ. My car was fixed the same day it arrived at her service department and was driven back to my home in NY by 2 gentlemen from Ray Catena MB. I never contacted Paula with the intent that this intervention was a remote possibility. I never asked her to take my car. She just does for the customer even when it is not expected . I recommended a business acquaintance with with the utmost of confidence to Paula. He ultimately purchased a vehicle from her and echoes my praises of her dedication to each and every customer. Paula is an asset to your dealership and a profound representation of the Mercedes Benz Corporation. More

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Paula Gaillard was awesome. Best salesperson I have ever dealt with. Extremely smooth transaction. Dealership is amazing. Very happy with overall experience ☺️ Best salesperson I have ever dealt with. Extremely smooth transaction. Dealership is amazing. Very happy with overall experience ☺️ More

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Luxury brand, luxury service best customer service in the business. Holding true to the ray catena standard. business. Holding true to the ray catena standard. More

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Good service. Very patient in answering questions about vehicle being leased and process. Continues to be open to questions. Directed to Amex program which saved u Very patient in answering questions about vehicle being leased and process. Continues to be open to questions. Directed to Amex program which saved us additional money. More

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Paula was a professional sales rep. She was knowledgeable with every question we had for her. She was knowledgeable with every question we had for her. More

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“I recently had the pleasure of working with Paula and I couldn’t be happier with the experience. Paula was extremely knowledgeable, professional, and patient as I navigated the car-buying process. She took couldn’t be happier with the experience. Paula was extremely knowledgeable, professional, and patient as I navigated the car-buying process. She took the time to understand my needs and preferences and found the perfect car for me. I highly recommend Paula and Ray Catena Dealership for anyone looking to buy/trade a car. More

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This is our third time with Ray catena . !!Think that says enough about our experience!! !!Think that says enough about our experience!! More

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Paula was an exceptional sales representative. Very helpful, polite & professional. Would recommend her to anyone. Thank you Paula! Very helpful, polite & professional. Would recommend her to anyone. Thank you Paula! More

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Pauline was excellent throughout my entire process of getting my C-300 Mercedes Benz. Will I highly recommend her to anyone. getting my C-300 Mercedes Benz. Will I highly recommend her to anyone. More

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