Payton Louden

This spot is really fantastic, and the person who assisted me in finding a car was super kind and genuinely helpful. assisted me in finding a car was super kind and genuinely helpful. More

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If you’re looking to buy a vehicle from here please contact Jessika. She’s an amazing person & is absolutely the best sales lady. She goes above & beyond for her customers & their families. Thank you a contact Jessika. She’s an amazing person & is absolutely the best sales lady. She goes above & beyond for her customers & their families. Thank you again Jessika! More

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Short version: 7 months of headache, additional unnecessary hard inquiries, missed work, wasted time, spent over $100k in 2025 on brand new vehicles that were promised to be fixed and looks terribl unnecessary hard inquiries, missed work, wasted time, spent over $100k in 2025 on brand new vehicles that were promised to be fixed and looks terrible. Long version: Made an appt for my husband and I. We were both trading in our vehicles. Both purchased from tom gill. 2019 Colorado and 2024 trax. Traded the truck in for a 2026 Colorado trail boss, I wanted a 2026 terrain but Jimmy refused to order it and was very pushy for me to order a Chevrolet and I did but with immediate regret and before they placed the order I told them I want to stand my ground and order what I came in for so they transferred me to Hamilton store and placed the order. Side note on the truck, there were some blemishes in the paint and we were promised they would get it like new. Took it to collision and they missed half of the spots so had to bring it back again and still notable, my husband just felt defeated and accepted it but we dread it every time wash it and see these flaws on a brand new $50k truck…. Unreal. Back to it, I was told it would only take a month or two and I would get weekly updates. I did not get weekly updates and had to ask several times for updates. Well, they finally were accepting the order the last week of Dec and at that same time the rep said he could trade Columbus for the one I want and I could have it in a couple days vs a couple months so I took off work and drove an hour up to Hamilton only for me to arrive and it not be the correct vehicle that I was ordering. So now this is the 2nd hard inquiry on my credit for no reason… so he says he will figure out a trade and update me by the end of the week. I reached out several times and never heard back so Sunday I decided I needed to just switch back to Chevrolet and deal with the florence shop since it’s closer to home and I found a traverse that I really liked so I made the appt and went in to buy it. Experience was good, was told my credit wouldn’t be pulled again but it was which is not the 3rd hard inquiry. We do a walk around on the $60k brand new vehicle w 14 miles and found a few paint chips. Mention it and were told that it’s not an issue because the collision dept will get us right in and get it taken care of. Well I didn’t hear from them for weeks and then when they booked it they were a month out so I said ok and waited. I show up and they put me in a smaller car that was electric and missing the charging adapter. I asked for updates on my car and no response for days so I called after they had it for 4 days and they are like oh yeah it’s been done, come get it now. I’m like you close in an hr, I can’t make that so they left it service. I arrive to find GLOBS of paint on the chipped spots. Looks so much worse than before. So I tell them and they schedule me back in but of course not for nearly a month again… and the collision guy wants to keep arguing w me saying that’s all they are allowed to do anything more without sals adding it to the work order and he even said he doesn’t know what I expect… smh. and the manager in sales admitted it looked bad the first time but claimed that they made it better… I just stopped by and looked at it.. one spot looks exactly the same, 2 spots look better but still noticeable, and the last spot just looks terrible… the manager says “you don’t want us repaint it because we will have to disassemble things and report it to car fax which won’t be good for you and you will end up with rattling parts” then offers to quote me for ceramic wrap because he owns a ceramic company… this is insane. Paying msrp for a brand new vehicle 2x in a row and here we are with 2 damaged vehicles that were over $110k … not to mention how much we’ve spent there, we have purchased 5 vehicles, 4 brand new. More

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Came in with something in mind they worked with us, our needs, and we had an overall fantastic experience with everyone we met! needs, and we had an overall fantastic experience with everyone we met! More

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Elijah did a great job and the whole car buying process was absolutely painless definitely go with TomGill was absolutely painless definitely go with TomGill More

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Everyone was very friendly and helpful. They made my car buying experience great! Highly recommend. They made my car buying experience great! Highly recommend. More

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Very clean, lots of personal selling cars, and the sales staff and other employees are good help. They had plenty of cars to choose from. They have free car washes and free oil changes. staff and other employees are good help. They had plenty of cars to choose from. They have free car washes and free oil changes. More

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Ryan Harkins was great very polite and helpful. This dealership was amazing to work with. This dealership was amazing to work with. More

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Elijah was great, I needed a car fast he got me in and out in 40 minutes out in 40 minutes More

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My family and I had the best experience with Ana from Tom Gill purchasing my new Chevrolet Traverse. Gill purchasing my new Chevrolet Traverse. More

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