Pedro Leal
Pedro Leal at Santa Monica Maserati Alfa Romeo
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Pedro Leal | Page 29

Service Advisor

Santa Monica Maserati Alfa Romeo

1820 Santa Monica Boulevard
Santa Monica, CA 90404

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4.8
307 Reviews
4.8

307 Reviews

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307 Reviews of Pedro Leal

April 05, 2021

Dealership Rating
Employee Rating

The service was done in timely manner and a great job on cleaning and washing my vehicle. I only give 4 star because the changes are high for this service. More

by EA44CA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Ken Moore

March 30, 2021

Dealership Rating
Employee Rating

Customer service was great. Unfortunately prices were really high and two other lights went out right after I got headlights replaced there, which seems like an odd coincidence. (I've been driving the ca More

by Zoev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 30, 2021

Santa Monica Maserati Alfa Romeo responded

Hi, thanks for taking the time to let us know what's happened. We're sorry for the inconvenience, although as you said it was an unfortunate coincidence. Please reach out to Pedro directly (310-503-9727 cell/text). We'd be happy to invite you in to resolve the issues - free of charge. Thanks again for your patronage, and we look forward to seeing you on your next visit.

March 06, 2021

Dealership Rating
Employee Rating

Got my car back fast, and while it was being repaired , got me a loaner, about the only negative is that my car wasn’t washed before I arrived to pick it up, and that I would have to wait for it to get was More

by DIS1766
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien

Mar 07, 2021

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

March 03, 2021

Dealership Rating
Employee Rating

Great service. COVID protocols on point. They sanitize everything and put a shower cap on your steering wheel. They text you a link that you can click on any time and get an Uber. The cashier is outdoors More

by Pablo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 04, 2021

Santa Monica Maserati Alfa Romeo responded

Pablo, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

March 03, 2021

Dealership Rating
Employee Rating

Took my car in for service on my drive belt and brake fluid exchange service. Price seems reasonable. The service representative, Pedro, was very friendly and thorough. Car was done pretty quickly Tha More

by Kaporter14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 04, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with Pedro and our team. We're glad to hear we delivered such a great experience!

March 01, 2021

Dealership Rating

I came into the dealership for a checkup and was given a possible reason and assigned a mechanic by the name of Pedro. He was to examine my car and call me in an hour. After an hour I returned to pick up my More

by CHINASISTA65
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Casey Obrien

February 26, 2021

Dealership Rating
Employee Rating

Below Average. My car wasn't washed this time and my service guy, Pedro, was supposed to text me with the correct price of the "Drive belt" item. He said the price on my receipt of $145.13 was incorrect More

by Kaporter14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

February 25, 2021

Dealership Rating
Employee Rating

This dealership and service department is on of the best dealerships I know. I have one of the best service technician’s thank you Pedro. More

by dopechildenterprise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 26, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pedro and our team, and we look forward to working with you again.

February 23, 2021

Dealership Rating
Employee Rating

Pedro is the man! Patient, accommodating, and attentive. The entire process of having my tire replaced was seamless. The rest of the staff was helpful as well! More

by bcnguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 23, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for sharing your thoughts about your experience with Santa Monica Maserati Alfa Romeo FIAT. It's wonderful to hear that Pedro delivered such excellent customer service! We appreciate your business and look forward to seeing you again.

February 21, 2021

Dealership Rating
Employee Rating

Took in vehicle for warranty service and recall smooth process, great customer service, Pedro took care of me and answered all my questions!! Thank you More

by oscare_castillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 21, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you, Oscare, for your business and this review. We're happy to hear that Pedro and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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