Perry Eggelston | Page 10

Great service dept Little slow, but gets the job done correctly. First service of my new vehicle that I bought from five star in lewisville, will never go back. Bill Utt Little slow, but gets the job done correctly. First service of my new vehicle that I bought from five star in lewisville, will never go back. Bill Utter has earned my business from now on, they take care of there customers, treat you like a person instead of a #. Corrine was great More

by QASZ4 Verified Customer Verified Customer

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Not going back I had purchased a 7-year 125,000 mile warranty for my car. It expired on a Saturday. I was still under 125,000 miles. My car was not driven over the w I had purchased a 7-year 125,000 mile warranty for my car. It expired on a Saturday. I was still under 125,000 miles. My car was not driven over the weekend. Monday my service engine light came on. I made an appointment and brought my car in. Told the service people about the recently expired warranty and asked if there was anything they could do. They did not try to do anything to help at all, not even offer a reduced rate for any of the work. The problem would have been covered by the warranty had it just occurred a few engine turns sooner. I took my car elsewhere for the service because I was so disgusted. I am confident I will not be a Ford customer again, and neither will my soon-to-be-driving teen boys. More

by Fordlostmybusiness Verified Customer Verified Customer

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Older pickup: My pickup hadn't been driven over five years! Every time I left the house, my wife traveled with me. She had difficulty getting into and out of the My pickup hadn't been driven over five years! Every time I left the house, my wife traveled with me. She had difficulty getting into and out of the pickup, thus, we always used the car. The pickup is twenty two years old, and would not start. Wanting to utilize the pickup again, had it towed to Bill Utter and asked them to repair and inspect so I could register and put "ole Red" back on the road. That turned into a huge job, and took nearly a month! It's now on the road again ( like Willie Nelson song), and I had forgotten how much power that 4.6 Triton V8 had under the hood. Was quickly reminded, when I gave a little too much gas leaving a stop sign... Love the smell of burning rubber! They did a fabulous job. Pretty costly, but that's what happens when you let a vehicle set for a long period of time. Service advisor, Danny Morris, kept me informed through out the whole procedure. More

by C.BOYER Verified Customer Verified Customer

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Truck repairs Everyone was very helpful and got all the work done in a timely manner. I was very happy with the service and the repairs on my truck Everyone was very helpful and got all the work done in a timely manner. I was very happy with the service and the repairs on my truck More

by MSPEER16 Verified Customer Verified Customer

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Overall I was pleased My salesman, service advisor, and service manager were all great! My only complaint is that the communication between the service department, Ford cus My salesman, service advisor, and service manager were all great! My only complaint is that the communication between the service department, Ford customer care, and the vehicle owner needs to be better. This is mainly a problem for Ford customer care, not the dealer. They have always gone out of their way to help me and make my buying and servicing experience as good as possible. I have bought 2 trucks from Kim Payne, and he is terrific!! More

by B.borchert Verified Customer Verified Customer

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Made a Pre owned purchased f150 Great help from the entire staff and management my f150 to delivery to me on time and clean and a whistle.. I did not have a long wait and they made m Great help from the entire staff and management my f150 to delivery to me on time and clean and a whistle.. I did not have a long wait and they made me feel comfortable they went above and beyond More

by scorpionbadboy62 Verified Customer Verified Customer

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W O W I have been with bill utter for years They have always provided me with prompt courteous caring service I would recommend them to anyone Great folk I have been with bill utter for years They have always provided me with prompt courteous caring service I would recommend them to anyone Great folks More

by choctawlady47 Verified Customer Verified Customer

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Quick oil change Took my car in Saturday at 2:15 for oil change and tire rotation. Car was finished by 2:45. Great Service. I highly Recommend. Took my car in Saturday at 2:15 for oil change and tire rotation. Car was finished by 2:45. Great Service. I highly Recommend. More

by drshawn Verified Customer Verified Customer

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Worthless overpriced, not helpful Cassandra? Was my service agent, worthless, didn’t / couldn’t answer any questions. I WAS IN FOR A RECALL ITEM, LEFT WITH A $400 bill. Asked for defec Cassandra? Was my service agent, worthless, didn’t / couldn’t answer any questions. I WAS IN FOR A RECALL ITEM, LEFT WITH A $400 bill. Asked for defective parts AND NO ANSWERS. ASKEDFOR MAN, EVEN WORSE, WILL NOT BE BACK More

by flyer3535 Verified Customer Verified Customer

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Great Service The staff was very attentive and friendly. I was there recently for an oil change and tire rotation and felt that the turnaround time has gotten a lo The staff was very attentive and friendly. I was there recently for an oil change and tire rotation and felt that the turnaround time has gotten a lot faster and overall employee morale seemed great. More

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