Pete Cascio | Page 5

I purchased a new Cadillac in 2021. Sales department was okay. The car was excellent. I began using the service department even though the reviews were questionable. I’ve only had t Sales department was okay. The car was excellent. I began using the service department even though the reviews were questionable. I’ve only had to have oil changes and one recall procedure due to the low mileage on our car. Detail department is a problem. I have a issue every time we’ve used them. No need for interior detail because the car is immaculate and it’s obvious. I picked up the car on Thursday. They had done an interior detail despite my request not to. The charge was removed from my bill however the car interior was covered in white lint pieces. It was dirtier after the detail. I left Peter 2 messages on Thursday and I haven’t heard back. As a side note, while we were on the premises we observed an employee backing cars out of the garage for customers with lit cigarettes hanging out of their mouth. Because of the condition of our car we’ve needed almost no work beyond an oil change. Based on some of these experiences I would be concerned about future interactions and reliability. August 16, 2023. Since writing this initial review both Peter and Alex have reached out to me and had a lengthy conversation regarding my concerns. I appreciated their follow up and concern about my issues. What appeared to be an unreturned phone call on Peter's part was not, it was related to his being away from the office for a few days. I had fully intended on continuing service with this company but felt it was important to discuss my issues and appreciated that I was heard. I would recommend using Cadillac of Woburn and encourage people to voice their concerns if any arise. That is the sign of a professional organization that takes responsibility for issues and tries to resolve them in the best interest of the customer. Thank you to both Alex and Peter for your response and I look forward to working with you in the future. More

by JERRY83 Verified Customer Verified Customer

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After service my car was full of grease as they had not covered anything and I had to wait until they resolved the issue covered anything and I had to wait until they resolved the issue More

by CMOTTOLO Verified Customer Verified Customer

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Job. Done fast and good but the price was too high. Place was clean and nice people Done fast and good but the price was too high. Place was clean and nice people More

by TFULKERSON53 Verified Customer Verified Customer

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Everything perfect as usual for start to finish Service department. Right on service settup guys and girls great also NO Complains enough said department. Right on service settup guys and girls great also NO Complains enough said More

by JOHNZARRELLA1 Verified Customer Verified Customer

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Exceptional professionalism demonstrated by everyone that I came in contact with. A very positive group of employees!! I came in contact with. A very positive group of employees!! More

by RDEFELICE Verified Customer Verified Customer

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Excellent service people were great. Got my car in and out and washed it. Will always go there for service Got my car in and out and washed it. Will always go there for service More

by CARNEG10000 Verified Customer Verified Customer

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I purchased my XT5 Cadillac @ Colonial in 2019, had body work done there recently due to an unfortunate accident, and all I can say is I have had nothing but ABSOLUTELY AMAZING SERVICE, all around!! I would work done there recently due to an unfortunate accident, and all I can say is I have had nothing but ABSOLUTELY AMAZING SERVICE, all around!! I would recommend Colonial Cadillac to everyone. In my opinion they are the best around! More

by LINDAJDRISCOLL Verified Customer Verified Customer

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I wont go anywhere else but colonial cadilac! Alex and peter are top notch and always make sure whatever I need is taken care of in a quick professional manner. Couldn’t say enough about this est Alex and peter are top notch and always make sure whatever I need is taken care of in a quick professional manner. Couldn’t say enough about this establishment! More

by emmapf352000 Verified Customer Verified Customer

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Dealership is so good. .. if they suddenly became a dealer of a different manufacturer... I'd have to switch from Cadillac. .. if they suddenly became a dealer of a different manufacturer... I'd have to switch from Cadillac. More

by daniel@lordhobo.com Verified Customer Verified Customer

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My new go to person Denise L. was awesome to work with, as far as Colonial Cadillac, I don't understand why my glove compartment was tampered with, things weren't the way I left t was awesome to work with, as far as Colonial Cadillac, I don't understand why my glove compartment was tampered with, things weren't the way I left them and this kinda big dirt mark on the drivers' door, I had to clean it with the vinyl cleaner but I'm always do'in that anyway, just saying...just those 2 hiccups, not a huge deal...the rims look excellent on the vehicle. More

by dar4560 Verified Customer Verified Customer

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