Peter Cavicchi | Page 14

I said "good" rather than "great" because there were stages of the process I wish had gone better but the "good" is solid. It took me a month to know what I wanted; my first visit wa because there were stages of the process I wish had gone better but the "good" is solid. It took me a month to know what I wanted; my first visit was to investigate the Prius C I finally bought (but didn't expect I'd buy after first test drive). Initial visit with Anthony was just right -- he helped me drive a couple of cars and look around. For about three weeks after that I investigated other makes and dealers and reviews and I found cars I wanted at lower prices but I kept wanting to get a car from a dealer close to home who has a good reputation and Falmouth Toyota kept coming up as a place I wanted to buy from--but what? I finally returned to look closer at options, when I met Townsend who was helpful and then then I returned the next day with a friend to drive two cars, when I met Steve --- all helpful in me getting closer to deciding. I'm totally pleased with how the deal went because I had a low-mileage leased car with hail damage and I think Toyota and I both had lots to gain by making a deal. I could have tried harder to pay less, and could have paid less for the same car off-Cape but my goal wasn't to pay the least -- it was to feel good as possible about what I did. I was reasonable and so were they. I hope they make good profit from my trade-in. I don't require alot of friendliness from a salesperson so I was okay with minimal contact and plain business-focused cordiality. What happened once the numbers began assembling downgraded my evaluation from great to good -- it was a bit sketchy and there were some errors. I needed clarity and it didn't come before I insisted. I prefer neat paper trails, especially when I'm passed from one person to another (when maybe the whole history isn't also being passed). I felt the need to be hyper-vigilent at all stages and I benefited from that (no surprises). I appreciate that Falmouth Toyota has a document fee of $95 when several dealers charged $395. I hope that the service dept. will help me keep this car for a long time -- hopefully I'll be checking off the "great" column for service at 150,000 miles. I'm super-glad to keep my money circulating on Cape Cod, where I live. More

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EXCELLENT SERVICE ALL THE WAY AROUND. MY SALES PROCESS INCLUDED A 3 PERSON TEAM. I SUBMITTED AN ON LINE REQUEST TO KEITH STANGER SUNDAY NIGHT AT 9PM. I HAD A RETURN E-MAIL MONDAY AM THAT INCLUDED SPECIF INCLUDED A 3 PERSON TEAM. I SUBMITTED AN ON LINE REQUEST TO KEITH STANGER SUNDAY NIGHT AT 9PM. I HAD A RETURN E-MAIL MONDAY AM THAT INCLUDED SPECIFICS. ONE E-MAIL BACK AND I HAD 2 ACCURATE PAYMENT OPTIONS RETURNED. I SHOWED UP MONDAY AFTERNOON AND KEITH INTRODUCED ME TO JACK MALONEY WHO WORKED WITH ME ON THE CAR. JACK WAS FRIENDLY, HONEST AND OPEN AND I TRUSTED HIM RIGHT AWAY. AFTER TEST DRIVING THE CAR, JACK INTRODUCED ME TO PETER CAVICCHI. PETER WAS THOROUGH, EFFICIENT AND VERY DETAIL ORIENTED. i GAVE A DEPOSIT CHECK MONDAY AT 5PM. TUESDAY AT 4 I PICKED UP THE CAR, AND EVERYTHING WENT PERFECT. More

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The sales people did not pressure me into anything. I made all my own decisions with the knowledge of the products that Ron and Matt presented me. One of the best car buying experiences I have ever h made all my own decisions with the knowledge of the products that Ron and Matt presented me. One of the best car buying experiences I have ever had and I have done it several times. I definately will recommend Falmouth Toyota to my friends and family. I was referred by a friend and so glad that I took his advice on which dealer to try. Thank you and I love my New 4Runner! More

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I was very pleased with my recent experience to lease a new vehicle from Falmouth Toyota. Townsend was my salesman, who was professional and quite accommodating; initially, I was uncertain of the model I new vehicle from Falmouth Toyota. Townsend was my salesman, who was professional and quite accommodating; initially, I was uncertain of the model I wanted and requested to test drive three different vehicles. Once I finalized my decision, he immediately located the vehicle in the make, model and color I wanted, made the negotiation smooth and met my expectation quickly. This is our third vehicle from this dealer and I recommend them, and Townsend, without hesitation. More

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This was the third vehicle I purchased from Falmouth Toyota in the past 5 years. This time wasn't any different. Consistency is one of their strongest attributes. Steve, my salesman, was very smooth and Toyota in the past 5 years. This time wasn't any different. Consistency is one of their strongest attributes. Steve, my salesman, was very smooth and no B.S. I found the car I wanted at a fair price. They provided me with a good trade value for my car, and the F&I manager Peter was straight forward with no petty last minute attempts to take more of my money for unwanted add-ons. It's only fair to offer constructive criticism to allow room for improvement. I picked up the vehicle, the day of the blizzard, and the car lacked 2 things. A FULL tank of gas and floor mats of any kind. I went back in and confronted them about it to gauge their reaction but it wasn't taken seriously. Not a deal breaker but I think it's funny that you spend $22,000 on a car, shell out a $5000 down payment and start to drive away realizing they missed an important final touch. So I spent the $100 at the dealership to get the floor mats, and they let me. I love the car, I doubled my gas mileage and I bought a great car from a solid family dealership. I will continue to buy here and you should too. More

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I found the vehicle I was looking for on line, and went into the dealership that evening where I met with Jack Moloney. We test drove the used Rav4 wherein he pointed out all the features this almost ne into the dealership that evening where I met with Jack Moloney. We test drove the used Rav4 wherein he pointed out all the features this almost new,used ride had to offer. The ride was great! Jack is a friendly, down to earth, very professional salesman. He is not pushy and seems very comfortable in his position. When it came time for the financing, I met with Peter. I decided to go with a better interest rate he offered with their in house financing, rather that using my HELOC. I couldn't take the new vehicle home with me due to the late time of day and insurance info. They gave me a loaner Rav4 to use to get me home and back again the next day, because my trade in was not reliable. I was afraid to drive home in the dark with my1995 sputtering mobile! The next day when I arrived to finish the paperwork, Peter informed me that I qualified for an even lower interest rate because of my excellent credit! Thanks guys!! You both made my experience very positive and I love my new Rav4 Sport! Fran E More

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My experience with Falmouth Toyota, whether it was this purchase or previous sales and service has ALWAYS been excellent! Jack was not only helpful in this sale, but a true pleasure to work with. I am co purchase or previous sales and service has ALWAYS been excellent! Jack was not only helpful in this sale, but a true pleasure to work with. I am confident I got the right vehicle at a fair price. I am also sure, based upon my past experience here, that any and all service needs will be met in a timely and professional manner. More

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I ONLY shop for Toyota at Falmouth Toyota. Tom and his team has created a culture at this dealership unlike any other dealer I have visited. The buying process is very simple. I ask for what I need and if team has created a culture at this dealership unlike any other dealer I have visited. The buying process is very simple. I ask for what I need and if the dealership can help they will. I have purchased my last 3 Prius vehicles from Falmouth Toyota and the experience never changes, regardless of who I deal with either in sales or service. When the time comes for a new vehicle Falmouth Toyota will be the ONLY place I go. Anthony was great during the whole process! Thank you to all. Howard (Carter) Davis More

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I went to this dealership because the other Toyota dealership in Hyannis was unresponsive to my visit. The weather does have something to do with it. It was very cold and windy. Could have done better dealership in Hyannis was unresponsive to my visit. The weather does have something to do with it. It was very cold and windy. Could have done better with pricing "off Cape" but time and convenience are always an issue. Both Ian and Peter were very helpful. They got the paper work done quickly and handled the registration and notified my insurance co. as well. More

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It was a great experience working with the sales staff at Falmouth Toyota. They were very knowledgeable and helpful throughout the whole purchasing experience. Besides, buying a Toyota is a great financial d Falmouth Toyota. They were very knowledgeable and helpful throughout the whole purchasing experience. Besides, buying a Toyota is a great financial decision. We loved the whole experience, especially driving it off the Camry off the lot. What a great vehicle!! More

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