Peter Vincent | Page 2

Very pleased with selecting Colonial Cadillac. Serice representative very professional, polite and happy. Very pleasant epxerience. Representative eplxained exactly what was necessary. Serice Serice representative very professional, polite and happy. Very pleasant epxerience. Representative eplxained exactly what was necessary. Serice work co,eplted with no issues. I'm very ver happy. I intend to return soon fo rthe next big repair. I'll stick with coloniall Cadillac! Great work good people! Especaill;y Peter Vincent and Jim Gayhart :-) More

by jmcgah Verified Customer Verified Customer

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It was such a seamless experience working with the team at Colonial cadillac. Can’t wait till my next car purchase! at Colonial cadillac. Can’t wait till my next car purchase! More

by hadgiannis Verified Customer Verified Customer

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Nothing special Kind of expensive Dated furniture in the waiting room Coffee machine was pretty good One other time I waited for the car people were watching Fox news which made the experience unbeara the waiting room Coffee machine was pretty good One other time I waited for the car people were watching Fox news which made the experience unbearable, local news this time which was not so bad More

by djg157 Verified Customer Verified Customer

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I was very pleased with the services provided by Colonial Cadillac. What makes the customer Service process great is Renata. She is excellent. Her knowledge, personality and follow-through makes the Colonial Cadillac. What makes the customer Service process great is Renata. She is excellent. Her knowledge, personality and follow-through makes the Colonial Cadillac experience worth the visit. I trust her to update me with honest, factual details on my vehicle. More

by FRED.PACE Verified Customer Verified Customer

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Always a pleasant experience. Alex (GM) is always accommodating and the Service Department is always on point Alex (GM) is always accommodating and the Service Department is always on point More

by debbin1 Verified Customer Verified Customer

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Colonial Cadillac is a great place to do business with. The people are so friendly and helpful. My recent experience with the auto body shop was quick and the customer service was top shelf. My 2025 CT4 ca The people are so friendly and helpful. My recent experience with the auto body shop was quick and the customer service was top shelf. My 2025 CT4 came out looking brand new. We were so happy with the awesome results. I wouldn’t go anyplace else for service. More

by JDHOGA Verified Customer Verified Customer

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I recently brought my truck in for some warranty repairs, and those were handled quickly and efficiently. While I was there, I asked about upgrading my tires. Jim in the service department was very helpful w and those were handled quickly and efficiently. While I was there, I asked about upgrading my tires. Jim in the service department was very helpful walking through the options, and we decided on a set that the technicians installed that day. After picking up the truck, I immediately noticed severe shaking at highway speeds (around 62 MPH and above), and the alignment felt off. I contacted Jim, and he asked me to bring the truck back so they could take another look. After reviewing the issue, they determined they did not have the proper equipment to balance those particular tires and sent them to another dealership. Unfortunately, when I got the truck back, the shaking was still just as bad. I then scheduled a road force balance with another dealership that specializes in balancing larger tires. After working through the tires, they were able to correct the issue and get the truck driving properly. I contacted Peter, the service manager, explained what happened, and he told me to move forward with the fix and bring him the invoice. As promised, he agreed to reimburse me for the cost. The process overall was time-consuming and frustrating, and I certainly wish it hadn’t happened. That said, both Jim and Peter were professional and worked with me throughout the situation until it was resolved. We all agreed that tires of this size may be better serviced at a location equipped with the proper road force balancing equipment. While the situation was aggravating, I do appreciate the service team standing behind the issue and making it right in the end. More

by JARROD.H.SNELL Verified Customer Verified Customer

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Cadillac needs to work on customer service and advisors should return calls after messages left should return calls after messages left More

by asantos916 Verified Customer Verified Customer

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My car was at service for a few days and the only thing that was done is oil change. I asked to see the other liquids level but no one have done. Kaş time my car spend 3 weeks for windshield change I took that was done is oil change. I asked to see the other liquids level but no one have done. Kaş time my car spend 3 weeks for windshield change I took my car after three weeks with broken glass. More

by seyran Verified Customer Verified Customer

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Met promptly upon arrival. Service was completed in timely manner. Service explained while waiting to be done Service was completed in timely manner. Service explained while waiting to be done More

by Linda B Verified Customer Verified Customer

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