Peter Vincent | Page 3

Peter is always very helpful and the customer service is excellent. I am never disappointed. excellent. I am never disappointed. More

by BNNBARRY Verified Customer Verified Customer

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Steve our sales man was very informative and did not pressure us to make the sale.steve in the financial development made it very easy .every one was nice and professional. pressure us to make the sale.steve in the financial development made it very easy .every one was nice and professional. More

by vinsmith59 Verified Customer Verified Customer

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Very satisfied with my experience at Colonial Cadillac. Very pleased with my purchase. Would highly recommend Very pleased with my purchase. Would highly recommend More

by EANDER6252 Verified Customer Verified Customer

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The team at Colonial Cadillac make servicing or purchasing my new car's a joy! purchasing my new car's a joy! More

by JBRADLEYFFL Verified Customer Verified Customer

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Excellent customer service every one was very helpful throughout the whole process of the purchase of my CT5 throughout the whole process of the purchase of my CT5 More

by joam5102 Verified Customer Verified Customer

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Always impressed ? ??? ????? ????? ???? ??? Ooo. Sss. Lll no no Nono no no no you are being an xxx ??? ????? ????? ???? ??? Ooo. Sss. Lll no no Nono no no no you are being an xxx More

by F13BAKER13 Verified Customer Verified Customer

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I purchased a new Cadillac in 2021. Sales department was okay. The car was excellent. I began using the service department even though the reviews were questionable. I’ve only had t Sales department was okay. The car was excellent. I began using the service department even though the reviews were questionable. I’ve only had to have oil changes and one recall procedure due to the low mileage on our car. Detail department is a problem. I have a issue every time we’ve used them. No need for interior detail because the car is immaculate and it’s obvious. I picked up the car on Thursday. They had done an interior detail despite my request not to. The charge was removed from my bill however the car interior was covered in white lint pieces. It was dirtier after the detail. I left Peter 2 messages on Thursday and I haven’t heard back. As a side note, while we were on the premises we observed an employee backing cars out of the garage for customers with lit cigarettes hanging out of their mouth. Because of the condition of our car we’ve needed almost no work beyond an oil change. Based on some of these experiences I would be concerned about future interactions and reliability. August 16, 2023. Since writing this initial review both Peter and Alex have reached out to me and had a lengthy conversation regarding my concerns. I appreciated their follow up and concern about my issues. What appeared to be an unreturned phone call on Peter's part was not, it was related to his being away from the office for a few days. I had fully intended on continuing service with this company but felt it was important to discuss my issues and appreciated that I was heard. I would recommend using Cadillac of Woburn and encourage people to voice their concerns if any arise. That is the sign of a professional organization that takes responsibility for issues and tries to resolve them in the best interest of the customer. Thank you to both Alex and Peter for your response and I look forward to working with you in the future. More

by JERRY83 Verified Customer Verified Customer

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As always, this dealership values its customers and treats them right. It starts from the top and it has a trickle down effect. But since we’re talking about service, it’s always been exceptional from treats them right. It starts from the top and it has a trickle down effect. But since we’re talking about service, it’s always been exceptional from management, to service advisors, Denise & Renata to the awesome service technicians. It’s worth the trip from Norwood to Woburn! More

by SteveD Verified Customer Verified Customer

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Job. Done fast and good but the price was too high. Place was clean and nice people Done fast and good but the price was too high. Place was clean and nice people More

by TFULKERSON53 Verified Customer Verified Customer

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Peter was very helpful explaining all that had to be done and arranging Lyft rides for me to and from the dearlership twice. I've always been happy with the service department. My car is not a Cadillac but and arranging Lyft rides for me to and from the dearlership twice. I've always been happy with the service department. My car is not a Cadillac but a GMC Acadia yet they always treat me like a Cadillac owner! More

by DANNYD1040 Verified Customer Verified Customer

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