Peter Vincent | Page 4

I recently brought my truck in for some warranty repairs, and those were handled quickly and efficiently. While I was there, I asked about upgrading my tires. Jim in the service department was very helpful w and those were handled quickly and efficiently. While I was there, I asked about upgrading my tires. Jim in the service department was very helpful walking through the options, and we decided on a set that the technicians installed that day. After picking up the truck, I immediately noticed severe shaking at highway speeds (around 62 MPH and above), and the alignment felt off. I contacted Jim, and he asked me to bring the truck back so they could take another look. After reviewing the issue, they determined they did not have the proper equipment to balance those particular tires and sent them to another dealership. Unfortunately, when I got the truck back, the shaking was still just as bad. I then scheduled a road force balance with another dealership that specializes in balancing larger tires. After working through the tires, they were able to correct the issue and get the truck driving properly. I contacted Peter, the service manager, explained what happened, and he told me to move forward with the fix and bring him the invoice. As promised, he agreed to reimburse me for the cost. The process overall was time-consuming and frustrating, and I certainly wish it hadn’t happened. That said, both Jim and Peter were professional and worked with me throughout the situation until it was resolved. We all agreed that tires of this size may be better serviced at a location equipped with the proper road force balancing equipment. While the situation was aggravating, I do appreciate the service team standing behind the issue and making it right in the end. More

by JARROD.H.SNELL Verified Customer Verified Customer

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Cadillac needs to work on customer service and advisors should return calls after messages left should return calls after messages left More

by asantos916 Verified Customer Verified Customer

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My car was at service for a few days and the only thing that was done is oil change. I asked to see the other liquids level but no one have done. Kaş time my car spend 3 weeks for windshield change I took that was done is oil change. I asked to see the other liquids level but no one have done. Kaş time my car spend 3 weeks for windshield change I took my car after three weeks with broken glass. More

by seyran Verified Customer Verified Customer

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Met promptly upon arrival. Service was completed in timely manner. Service explained while waiting to be done Service was completed in timely manner. Service explained while waiting to be done More

by Linda B Verified Customer Verified Customer

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Service is always excellent at Colonial Cadillac and Peter Casio, Peter Vincent and Denise are exceptionally helpful. That's my dealership. Peter Casio, Peter Vincent and Denise are exceptionally helpful. That's my dealership. More

by dar4560 Verified Customer Verified Customer

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This dealer is amazing! They make the purchasing and leasing very easy and understand the customer's time. They are also very friendly and willing to assist. This is my go t They make the purchasing and leasing very easy and understand the customer's time. They are also very friendly and willing to assist. This is my go to dealer for all Cadillacs More

by heather75 Verified Customer Verified Customer

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Great customer service, no hassle, my family been dealing with Colonial Cadillac for many years, they are top notch ! with Colonial Cadillac for many years, they are top notch ! More

by HAMMERHEADPRO Verified Customer Verified Customer

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Peter, the Service Manager at Colonial Cadillac in Woburn, and James, a Service Member staff, were very helpful and responsive to a "surprise" problem the developed as I was driving from one location Woburn, and James, a Service Member staff, were very helpful and responsive to a "surprise" problem the developed as I was driving from one location to another. Peter did not hesitate to check the problem out and got the service action going with James to oversee the analysis and repair work. The next day, a problem developed re the rear right tire monitor repaired/replace on the previous day and Peter, again the consummate professional, immediately initiated the corrective action. Peter's manner is always pleasantly customer centered and responsive. Kudos to a great Service Manager, More

by Dr.D Verified Customer Verified Customer

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Denice was very professional from the time I walk-in to the pick of my vehicle.. Denice help me with all the steps to have my car fix. Let me know how everything was going with calls and updates. With pe the pick of my vehicle.. Denice help me with all the steps to have my car fix. Let me know how everything was going with calls and updates. With people like Denice and Peter I will be back . Thanks More

by hrosen19 Verified Customer Verified Customer

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Very happy with the service also very pleased with the staff so thank you very much. staff so thank you very much. More

by JBOS41 Verified Customer Verified Customer

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