Peter Vincent | Page 7

I purchased a new Cadillac in 2021. Sales department was okay. The car was excellent. I began using the service department even though the reviews were questionable. I’ve only had t Sales department was okay. The car was excellent. I began using the service department even though the reviews were questionable. I’ve only had to have oil changes and one recall procedure due to the low mileage on our car. Detail department is a problem. I have a issue every time we’ve used them. No need for interior detail because the car is immaculate and it’s obvious. I picked up the car on Thursday. They had done an interior detail despite my request not to. The charge was removed from my bill however the car interior was covered in white lint pieces. It was dirtier after the detail. I left Peter 2 messages on Thursday and I haven’t heard back. As a side note, while we were on the premises we observed an employee backing cars out of the garage for customers with lit cigarettes hanging out of their mouth. Because of the condition of our car we’ve needed almost no work beyond an oil change. Based on some of these experiences I would be concerned about future interactions and reliability. August 16, 2023. Since writing this initial review both Peter and Alex have reached out to me and had a lengthy conversation regarding my concerns. I appreciated their follow up and concern about my issues. What appeared to be an unreturned phone call on Peter's part was not, it was related to his being away from the office for a few days. I had fully intended on continuing service with this company but felt it was important to discuss my issues and appreciated that I was heard. I would recommend using Cadillac of Woburn and encourage people to voice their concerns if any arise. That is the sign of a professional organization that takes responsibility for issues and tries to resolve them in the best interest of the customer. Thank you to both Alex and Peter for your response and I look forward to working with you in the future. More

by JERRY83 Verified Customer Verified Customer

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As always, this dealership values its customers and treats them right. It starts from the top and it has a trickle down effect. But since we’re talking about service, it’s always been exceptional from treats them right. It starts from the top and it has a trickle down effect. But since we’re talking about service, it’s always been exceptional from management, to service advisors, Denise & Renata to the awesome service technicians. It’s worth the trip from Norwood to Woburn! More

by SteveD Verified Customer Verified Customer

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Job. Done fast and good but the price was too high. Place was clean and nice people Done fast and good but the price was too high. Place was clean and nice people More

by TFULKERSON53 Verified Customer Verified Customer

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Peter was very helpful explaining all that had to be done and arranging Lyft rides for me to and from the dearlership twice. I've always been happy with the service department. My car is not a Cadillac but and arranging Lyft rides for me to and from the dearlership twice. I've always been happy with the service department. My car is not a Cadillac but a GMC Acadia yet they always treat me like a Cadillac owner! More

by DANNYD1040 Verified Customer Verified Customer

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Colonial Cadillac's service team are responsive, professional and take the time to listen and respond. I feel confident bringing my ct4vbw in for service that it will be done right. professional and take the time to listen and respond. I feel confident bringing my ct4vbw in for service that it will be done right. More

by rwperry Verified Customer Verified Customer

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Excellent service people were great. Got my car in and out and washed it. Will always go there for service Got my car in and out and washed it. Will always go there for service More

by CARNEG10000 Verified Customer Verified Customer

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I wont go anywhere else but colonial cadilac! Alex and peter are top notch and always make sure whatever I need is taken care of in a quick professional manner. Couldn’t say enough about this est Alex and peter are top notch and always make sure whatever I need is taken care of in a quick professional manner. Couldn’t say enough about this establishment! More

by emmapf352000 Verified Customer Verified Customer

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Fast friendly perfect service all people involved did a wonderful job and treated me great As usual done quick and dependable Thanks All wonderful job and treated me great As usual done quick and dependable Thanks All More

by JOHNZARRELLA1 Verified Customer Verified Customer

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Dealership is so good. .. if they suddenly became a dealer of a different manufacturer... I'd have to switch from Cadillac. .. if they suddenly became a dealer of a different manufacturer... I'd have to switch from Cadillac. More

by daniel@lordhobo.com Verified Customer Verified Customer

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Special thanks to John and Colleen in the Bosy Shop for taking good care of my car and of me, of course). Kuddos to you both! taking good care of my car and of me, of course). Kuddos to you both! More

by Dr.D Verified Customer Verified Customer

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