Phil Kallenberg | Page 11

It is important to have a repair shop that listens to your issue, and ask enough questions to quickly determine what the issue might be for the repairs to be done fast, and efficiently. The repair shop t your issue, and ask enough questions to quickly determine what the issue might be for the repairs to be done fast, and efficiently. The repair shop team works well together, and smoothly gets things done to the customer's satisfaction. If any overlooked issue arises afterwards, they cheerfully make it right. Always polite, professional, and friendly, everyone does a great job, and most importantly, keeps the customer informed of any unforseen items that are found, and offer solutions that can be done, if wanted. Always a great resul every time I go there., and satisfaction More

by Robert Verified Customer Verified Customer

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Phil was great. I still have an unresolved issue but am confident colonial will solve it at my next appointment which is the only reason for the 4 stars. I still have an unresolved issue but am confident colonial will solve it at my next appointment which is the only reason for the 4 stars. More

by SOL Verified Customer Verified Customer

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The last time that I had an appointment to get my car fixed, Sue made a miracle happen when it came to getting a window regulator for my old 2007 Mercury Grand Marquis. My car was repaired within two hou fixed, Sue made a miracle happen when it came to getting a window regulator for my old 2007 Mercury Grand Marquis. My car was repaired within two hours while I waited which was quite convenient for me because I live far away. I can depend on Colonial Ford to fix my car when my local mechanic isn't able to handle the repair. The Service Department at Colonial Ford has taken care of me and my car for over five years now. So far, every time that I have needed service from Colonial Ford I have left the dealership as a satisfied customer. I can't say enough good things about Sue, Phil, Jennifer and Rob. More

by ywbm777 Verified Customer Verified Customer

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Phil and the gang took care of a problem that another dealership failed to do. He called me and updated me all along the way with every update. I will only go here from now on! Thanks guys! dealership failed to do. He called me and updated me all along the way with every update. I will only go here from now on! Thanks guys! More

by mainsailconstructionco Verified Customer Verified Customer

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Phil was very helpful, I appreciated him calling and texting me updates, I'll be back! texting me updates, I'll be back! More

by ADDIE.ATKINS Verified Customer Verified Customer

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Susan and the service team did a fantastic job ! Great follow up during and after the service visit Great follow up during and after the service visit More

by SERVICE79 Verified Customer Verified Customer

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Service was faster than expected; all of my questions were answered; and I was spoken to with courtesy and respect were answered; and I was spoken to with courtesy and respect More

by waengelman72 Verified Customer Verified Customer

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Fantastic, goes above and beyond to provide a wonderful experience and always with a smile. experience and always with a smile. More

by bmassouh Verified Customer Verified Customer

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Fast service and convenience, the only thing is they forgot to fill my wipers washer fuild. forgot to fill my wipers washer fuild. More

by ccelopez12 Verified Customer Verified Customer

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The Service Department at Colonial is EXCELLENT. Bob and his crew are helpful and accommodating. The service on our Ford vehicles is always done right the first time at a reasonable cost. I hig Bob and his crew are helpful and accommodating. The service on our Ford vehicles is always done right the first time at a reasonable cost. I highly recommend them. More

by mlc3264 Verified Customer Verified Customer

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