Phillip Downes | Page 2

Sales process was helpful, accommodating, and patient. We did not feel pressured at any part of the sale itself. However, the warranty sales pitch was a slightly different story. The sales lady was quite We did not feel pressured at any part of the sale itself. However, the warranty sales pitch was a slightly different story. The sales lady was quite frigid when warranty was declined. More

Helpful 0

Report | Print

Exceptional service in the purchase of my Honda Accord— these folks exceeded my expectations, especially Phillip & Rich in Finance these folks exceeded my expectations, especially Phillip & Rich in Finance More

Helpful 0

Report | Print

Phillip was a pleasure to work with. He took the time to answer all our questions, understand our needs, and make good recommendations. After deciding on one car, we determined to go for He took the time to answer all our questions, understand our needs, and make good recommendations. After deciding on one car, we determined to go for a different model and interior color. Philip was patient, understanding and located the car we wanted. Great experience.Highly recommend. More

Helpful 0

Report | Print

Phillip was courteous and helped me find what I was looking for. My experience was smooth and I felt that everyone else was just as professional. Before visiting this dealership, I wasn't treated as looking for. My experience was smooth and I felt that everyone else was just as professional. Before visiting this dealership, I wasn't treated as well and even had worse offers for my new car and trade-in. I felt they were fair in their business pricing. More

Helpful 0

Report | Print

After visiting another dealer and not satisfied with their service, I walked into North Shore Honda and met Phillip. I explained what I was looking for from their online inventory - a 2023 Honda Civic their service, I walked into North Shore Honda and met Phillip. I explained what I was looking for from their online inventory - a 2023 Honda Civic Touring package. As we went to close the deal - it was then that I learned that the Honda special financing was only available for the 2024 model year. We switched gears and moved forward with a 2024 Honda Civic which they were able to secure for me in Boost blue pearl - just like I wanted. Phillip along with their finance team navigated us quickly through the deal (along with a trade-in). One of the easiest car purchase experiences that I have had. Great job North Shore Honda team! More

Helpful 0

Report | Print

Had a great experience purchasing my CR-V EX-L with Phillip at North Shore Honda. He took his time to show me the vehicle, was very responsive when I asked questions and very knowledgeable about the v Phillip at North Shore Honda. He took his time to show me the vehicle, was very responsive when I asked questions and very knowledgeable about the vehicles. He was very helpful throughout the process of looking at the vehicles, test driving and making the purchase. I'm very happy with my CR-V and very happy with purchasing from Phillip Downes and North Shore Honda! More

Helpful 0

Report | Print

Phillip Downes at North Shore Honda provided an exceptional buying experience. While he was relatively new, you would have never known as he won us over with his top notch customer focused approach exceptional buying experience. While he was relatively new, you would have never known as he won us over with his top notch customer focused approach. From start to finish (and beyond driving off the lot) Phillip was friendly, helpful and knowledgeable. He was always reachable via phone or text, and made this last Honda purchase the best one yet! I will absolutely be referring Phillip to friends and family. More

Helpful 0

Report | Print

North Shore has sold me two Hondas over the past 12 years. This latest purchase of a 2024 CRV was even more seamless and pleasurable than my first. They truly seem like the impossible....a dealership years. This latest purchase of a 2024 CRV was even more seamless and pleasurable than my first. They truly seem like the impossible....a dealership WITHOUT hard sell, quasi-deceptive sales practices. Truly liked the experience. The sales advisor, Philip Downes was even BETTER. Philip was very new when we met him, but had the customer-focus that any buyer would want. He was knowledgeable, and where he was not sure, he was honest...explained he would confirm the answer, and in lightning speed, did so and communicated to me via text and email. I was concerned of the age-old dealer sales technique of the advisor being "overruled" by his manager after discussing terms, and with Philip's newness, was especially concerned... Again kudos to North Shore for NOT operating that way. That cliche never happened in my transaction. Philip followed up on a missing center-console tray and rather than wait a few weeks when I was scheduled to come in to give it to me, actually delivered the piece himself to my home mailbox.... I have NEVER had that level of service from a sales advisor (some I might have been reluctant to have them even KNOW where I lived ;-). As you can tell, I have nothing but praise for Philip and North Shore and if you find yourself going there to look at a car, ask for him. More

Helpful 0

Report | Print

Sales associate, Phillip Downes was particularly helpful in our vehicle search. His expertise, courtesy, honesty and resourcefulness were evident throughout the process. it was a pleasure dealing with hi in our vehicle search. His expertise, courtesy, honesty and resourcefulness were evident throughout the process. it was a pleasure dealing with him. More

Helpful 0

Report | Print