Phillip Downes

WE had a few snags in the process but the dealership and sales rep were very accommodating during our process sales rep were very accommodating during our process More

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Phillip was so easy to work with and very friendly. I appreciated his quick follow up messages and no-pressure attitude. He was straightforward and we were able to work out pricing over the phone since I appreciated his quick follow up messages and no-pressure attitude. He was straightforward and we were able to work out pricing over the phone since it was hard for me to wait at the dealership with a toddler. It was a great and painless buying experience! More

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North Shore Honda is a well organized team. My purchase experience was actually pleasant and seamless from beginning to end due to the really excellent customer service work of Phillip D. He is My purchase experience was actually pleasant and seamless from beginning to end due to the really excellent customer service work of Phillip D. He is an asset to this dealership and I wouldn’t hesitate to purchase through him again. More

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Mike & Mike in service are excellent— always friendly & the entire staff goes out of their way to make sure the car is running smoothly. A+ the entire staff goes out of their way to make sure the car is running smoothly. A+ More

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Excellent dealership. Professional and knowledgeable. Made me feel welcomed. Went out of their way to make me happy Professional and knowledgeable. Made me feel welcomed. Went out of their way to make me happy More

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Disappointed. Such behavior not only bespeaks a breach of trust but also bears all the hallmarks of fraudulent misrepresentation. I will not recommend North shore Such behavior not only bespeaks a breach of trust but also bears all the hallmarks of fraudulent misrepresentation. I will not recommend North shore Honda to anyone. I was told something and gave me something else. North Shore Honda cheats and tricks until the end. More

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The sales team and the finance personnel aren’t on the same page in regards to being upfront with customers. same page in regards to being upfront with customers. More

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Had what I wanted salesman was excellent in and out not a hitch Phillip was excellent. Val was helpful and financing a very pleasant experience. hitch Phillip was excellent. Val was helpful and financing a very pleasant experience. More

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Great customer service. Great knowledge of Honda Accord. Made me and my family very comfortable about my decision. Great knowledge of Honda Accord. Made me and my family very comfortable about my decision. More

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Sales team was awesome. Very professional and reasonable group of individuals. Pleasure to deal with. Watch out for the financing department. After closing, we found ban Very professional and reasonable group of individuals. Pleasure to deal with. Watch out for the financing department. After closing, we found bank fees of $995 (another reviewer had the same issue from December 2023) that were hidden and not disclosed on the final sales price. The bank fees were built into the purchase price with no itemized description and not authorized. There were no paperwork, explanation or itemized like item. When inquired with Valerie Boccia, she was not professional and quite rude. She implied that hidden bank fees on the final sales price is acceptable and part of the process. Her response was basically “that’s how it is” and there’s nothing that I could do. However, when we escalated to Richard Cirami via email, he understood and reimbursed me back timely. More

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