Phillip Kotrola | Page 5

Simple and stress-free car buying experience Luis was a professional and thoughtful staff member from the start of our car buying experience at Gunn. He assisted us in figuring out what model wou Luis was a professional and thoughtful staff member from the start of our car buying experience at Gunn. He assisted us in figuring out what model would best suit our needs, as well as provide clear detail on each option and trim package available. He stuck with us for a few weeks while we thought our needs over, not once did he try to push a sale on us. In the end we got the best vehicle we could get for our situation and I am thankful to have dealt with Luis. Philip helped answer our questions while buying the vehicle and provided a stress free experience. We will be return customers thanks to this experience. More

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Great Experience I enjoyed working with Micheal Kent's out sales representative. He greeted us as we walked onto the facility and the process was very enjoyable and i I enjoyed working with Micheal Kent's out sales representative. He greeted us as we walked onto the facility and the process was very enjoyable and informative. I was very satisfied with the thorough experience taking the time to explain all functions of the vehicle and took all our questions and answered like a pro! More

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Car maintenance Great service provided by jonathan maimbo, detailed information given on services my car needed. Was not pressured to do more than what I could afford Great service provided by jonathan maimbo, detailed information given on services my car needed. Was not pressured to do more than what I could afford. Always trust Gunn Honda with my car services. More

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Easy to Deal The sales team doesn’t pressure and working with their ticket prices seems to make things easier. I’ve been to other dealers and it can be an all day The sales team doesn’t pressure and working with their ticket prices seems to make things easier. I’ve been to other dealers and it can be an all day affair. At Gunn Honda I was in and out in a couple hours. More

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yww! For Luis Hernandez-Velazquez Luis is a great salesperson. When he delivered my Pilot, he went over all the information, the bells and whistles the vehicle offers. Thanks Luis! Luis is a great salesperson. When he delivered my Pilot, he went over all the information, the bells and whistles the vehicle offers. Thanks Luis! More

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If I could give Gunn Honda 500 stars...I would I have bought a lot of cars over the years. I have had a wide range of experiences, ranging from the good (felt good walking out of the dealership), t I have bought a lot of cars over the years. I have had a wide range of experiences, ranging from the good (felt good walking out of the dealership), to the bad (a salesperson dropping their pen in disgust at the end of the deal, put his head in his hands, and groan because I did not finance with them), to the ugly (a sales manager shouting at me and refusing to give me a full tank of gas after a completed sale because I got "too good" of a price). I provide these examples to let you know that I have been around and have experienced it all when it comes to car purchases. I have NEVER had a better experience than I did with Gunn Honda. Period. The end of the story...but I think I will still tell you the story. :o) We were needing a vehicle with a bed to handle our daughter's future activities. We looked at a Honda Ridgeline and liked how it fit our needs. Thus, we started the process of contacting dealers and trying to work out a deal. I was having decent luck, but had a few of the dealers trying to play games. I then expanded my search out a bit and found Gunn Honda here on DealerRater. It is a bit of a drive (200 miles), but I read the reviews and thought "what do I have to lose?". I don't mind driving for the right deal. I contacted Luis via email since he was the highest rated salesperson and explained my needs and what I was looking for. He responded back very quickly and we began a great dialogue on the price of the vehicle and my trade-in. We eventually arrived at prices on both that were, in my opinion, very good. Luis walked me through the process of all of the paperwork that was needed and also encouraged me to apply for financing through them. I was a bit hesitant as I was already pre-approved through my credit union, but Luis felt that the dealership could find a better rate. Thus, I took the leap and sent in my application. I also sent everything else in to have the paperwork ready to go the next day. We headed over to San Antonio and Luis was there waiting for us with a smile and an offer of a beverage. He immediately set out to review the paperwork with us and get the ball rolling. I have never felt a better sense of care of the customer than I did with Luis. The dealership was busy that day, but everybody looked to be enjoying themselves and the experience. I know we were! Luis got our trade evaluated and it was exactly the value that he had promised us via email. We then had a short wait before we met with Phil in the financing department. Phil was just as gracious as Luis and reviewed through all of the documents with us. We were thrilled when Phil told us that they were able to secure a rate that was 0.5% better than the already GREAT rate my credit union had offered us. We were glad to hear that! Phil then sewed everything up with us and we were on our way. On our way out to the truck, Damon (Sales Manager) greeted us and thanked us so much for the business. We felt a personal touch throughout the process and Damon brought it home with our final interaction before we departed. We were in and out of the dealership in under 2 hours on a (once again) very busy day. Our road trip home (again, 200 miles) was a delight and made for some great memories as well. As I mentioned earlier, this was THE BEST car buying experience I have ever had, and I have bought a few over the years. Gunn Honda has earned a customer for life, and I am very careful about making a statement like that. They are just that good. Thank you again Luis, Phil, and Damon for the first-class experience! :o) More

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Very good group of people work here. PEDRO PEREZ Helped me with everything he is very kind and knowledgeable. I know how to work my vehicle. The person that sold to me 2 yrs ago didnt and PEDRO PEREZ Helped me with everything he is very kind and knowledgeable. I know how to work my vehicle. The person that sold to me 2 yrs ago didnt and I found out things that I could have done with my previous car. IF I COULD GIVE HIM 20 STARS THEY WOULD ALL BE GOLD! More

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Luis Hernandez Luis made the car buying process simple. He is friendly, knowledgeable about his product. I admit to having some trepidation about the car purchase pr Luis made the car buying process simple. He is friendly, knowledgeable about his product. I admit to having some trepidation about the car purchase process and I will say that I did not feel that with Luis or GUNN. Would suggest this dealership to friends. More

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Sales of new car by Ali Ali did a great job, I kind of knew what I wanted. He answered my question and got me out with new car as quick as possible! Love my new car! Ali did a great job, I kind of knew what I wanted. He answered my question and got me out with new car as quick as possible! Love my new car! More

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Excellent Customer Service Luis was very helpful and patient during my car buying experience. He made the process painless and fast. He was easy to talk to and very knowledgea Luis was very helpful and patient during my car buying experience. He made the process painless and fast. He was easy to talk to and very knowledgeable. I would recommend him to a friend. More

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