Phillip Short

We were pleasantly surprised by the excellent level of service that we recently experienced from Service Advisor Phillip Short and the staff at Sarasota Lexus. We have had Lexus vehicles for about 20 yea service that we recently experienced from Service Advisor Phillip Short and the staff at Sarasota Lexus. We have had Lexus vehicles for about 20 years, but we only recently started to have our latest new vehicle serviced at Sarasota Lexus. We were assigned to Mr. Short, which was our lucky day. Sarasota Lexus has just remodeled their facilities, which are very nice, but the real treat is the service provided by Mr. Short and the team. Phillip Short, in short, is the best of the best! He is the consummate professional! He is friendly, outgoing, very communicative, and attentive. He was able to very quickly and succinctly explain not only what service items would be performed but also what would be done to address our other concerns. We immediately felt that he was much more adept at listening, understanding the issues at hand, and providing resolutions than a number of Service Advisors we have dealt with in the past. He definitely quickly made us feel like a valued customer! While our car was being serviced, the technician, Tom Higgins, texted us with information and pictures of what was done. He was excellent at providing feedback on what was also done to address our other concerns. We cannot say enough about the exceptional and professional service we received at Sarasota Lexus! The dealership and Mr. Short are examples of what others should aspire to be… More

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Staff is very professional and helpful. Jason Peters is awesome! Aside from loving my Lexus, Jason is the main reason I keep coming back for service. Jason Peters is awesome! Aside from loving my Lexus, Jason is the main reason I keep coming back for service. More

by ROBYNSJEEP Verified Customer Verified Customer

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Devin is the best. We refer people to Lexus because of him. We used to purchase Cadillac but because of devin and his knowledge and customer service skills we purchase We refer people to Lexus because of him. We used to purchase Cadillac but because of devin and his knowledge and customer service skills we purchased another Lexus More

by ELLEOKD Verified Customer Verified Customer

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This is the fourth time that I bought a Lexus car at Sarasota dealership. This is the second time that AnaLima helped me to get a beautiful ES luxury. Great dealership. Ana made me feel as a VIP. Thanks Sarasota dealership. This is the second time that AnaLima helped me to get a beautiful ES luxury. Great dealership. Ana made me feel as a VIP. Thanks for everything More

by FernandoMejia Verified Customer Verified Customer

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This dealership was very organized and very friendly to deal with, along with great service. I would highly recommend this dealership. Thank you Mark Laframboise deal with, along with great service. I would highly recommend this dealership. Thank you Mark Laframboise More

by markrichardlaframboise Verified Customer Verified Customer

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Diligent, courteous, and determined to please. Also, very competitive when it comes to price and service! Also, very competitive when it comes to price and service! More

by ngt Verified Customer Verified Customer

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Professional and considerate. A new wave of automobile sales and service with focus on partnering for a successful outcome. A new wave of automobile sales and service with focus on partnering for a successful outcome. More

by annefoleyalper Verified Customer Verified Customer

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Phillip is my advisor. He is always professional, communicative with every service. Phillip makes a routine service easy and pleasant. He is always professional, communicative with every service. Phillip makes a routine service easy and pleasant. More

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IOur dashboard has crashes on it I thought they should have fix before they sold it, I thought they should have fixed it or offered to. It looks much worst now after 2 weeks. have fix before they sold it, I thought they should have fixed it or offered to. It looks much worst now after 2 weeks. More

by bbou7926 Verified Customer Verified Customer

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Phillip Short was very good at explaining what was happening to my Lexus. He kept me updated throughout the entire process and gave me options on what needed fixing right now and what I could do next happening to my Lexus. He kept me updated throughout the entire process and gave me options on what needed fixing right now and what I could do next time. More

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