
Phuong Pham
Service Consultant
Ken Garff Lexus of Santa Barbara
350 Hitchcock Way
Santa Barbara, CA 93105

60 Reviews
Write a Review60 Reviews of Phuong Pham
August 08, 2025
Cynthia Martinez does an excellent job. She treats her customers with respect ; is very knowledgeable and trustworthy. We live in Oxnard ,yet we drive to SB because of Cynthia’s fine qualit She treats her customers with respect ; is very knowledgeable and trustworthy. We live in Oxnard ,yet we drive to SB because of Cynthia’s fine qualities and service. More
Other Employees Tagged: Cynthia Martinez, Mgr
August 01, 2025
Missed the usual "While-U-Wait goodies. Coffee bar, haircuts, massage etc. But the dealership was undergoing a remodeling, so I understand. Coffee bar, haircuts, massage etc. But the dealership was undergoing a remodeling, so I understand. More
Other Employees Tagged: Isaiah Figueroa
July 26, 2025
Excellent service. Be there again pn my nxt services. Highly recommended to my friends w/ Laxus cars. Be there again pn my nxt services. Highly recommended to my friends w/ Laxus cars. More
Other Employees Tagged: Edward Simeon, Tony Carbajal, Derek Bishop, Efrain Lopez, Isaiah Figueroa, Xavier Rivas, Kevin Grant, Madison Spencer
May 29, 2021
Failed to honor Certified Warranty. I took my in for service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indic service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indicating they were in need of "urgent repair". I asked them to fix them on my warranty and they declined saying the parts had to fail before they would repair. I checked this out and found that failure on the road is very dangerous. I took my concern though the Lexus appeal process all the way to Lexus Excusive Office. They told me that it was a dealership decision and there was nothing they would do about it. This is a safety issue and the dealer is acting in bad faith. More
Other Employees Tagged: Edward Simeon, Tony Carbajal, Derek Bishop, Isaiah Figueroa
February 27, 2020
DCH is a reliable, customer oriented dealer. I have been working with them for years and highly recommend, have been very satisfied with their service department. working with them for years and highly recommend, have been very satisfied with their service department. More
Other Employees Tagged: Derek Bishop, Isaiah Figueroa
February 22, 2020
Sometimes Things Happen - What is important is the response Sometimes it is not the buying experience that makes a great dealership but what happens after a service failure occurs. You and your team at DCH Lexu Sometimes it is not the buying experience that makes a great dealership but what happens after a service failure occurs. You and your team at DCH Lexus in Santa Barbara have proven that to me. After my recent purchase and communication issues that occurred I am very pleased to congratulate you and your team on an excellent recovery. I can highly recommend your dealership based upon good value in my purchase, lack of pressure during the sales experience, transparency with the service failure and excellent response by your team in correcting the issue. I will definitely be returning to your dealership for my service and future purchases. More
Other Employees Tagged: Larry Puryear
January 29, 2020
Excellent costumer service.Sales and service department Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and profe Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and professional . More
Other Employees Tagged: Abby Gaetz, Edward Simeon, Glauco Pergolizzi, Derek Bishop, Mike Courville, Efrain Lopez, James Porter, Yhaya Harb , Aaron Vazquez
January 15, 2020
Relationship on the edge I took my GS350 in for a rattle that needed attention. The finding was that the cause was centered in the roof -- "sunroof tracks and cables have loss I took my GS350 in for a rattle that needed attention. The finding was that the cause was centered in the roof -- "sunroof tracks and cables have loss of tension - recommend replacement." Estimated cost $4,500. This condition is apparently something Lexus has dealt with before and an internal service bulletin was issued on the subject. My vehicle is well under the 50,000 mile warranty on the item but apparently a few months over the 5-year time limit. I was pleased that my service rep was willing to prepare a written submission to Lexus that requests relief from this extraordinary penalty that stems from a maintenance failure in my Lexus product. I do not know what the outcome will be but I can say, unfortunately, that if I do not receive relief I will be transformed from a Lexus fan and satisfied customer to one who will likely never buy another Lexus vehicle. More
Other Employees Tagged: Edward Simeon
January 09, 2020
Got in my car in the morning, my car wouldn’t start. Attempted to have AAA replace my batteries but a component was broken.i needed to get to work. We were already short staffed in our unit( I’m a PACUR Attempted to have AAA replace my batteries but a component was broken.i needed to get to work. We were already short staffed in our unit( I’m a PACURN) and couldn’t call in. I called SB Lexus and they got me in straight away, assured me that they can repair my car by the time my shift was over. More
