Phuong Pham
Phuong Pham at Ken Garff Lexus of Santa Barbara

Phuong Pham

Service Consultant

Ken Garff Lexus of Santa Barbara

350 Hitchcock Way
Santa Barbara, CA 93105

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60 Reviews
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60 Reviews

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60 Reviews of Phuong Pham

August 08, 2025

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Employee Rating

Cynthia Martinez does an excellent job. She treats her customers with respect ; is very knowledgeable and trustworthy. We live in Oxnard ,yet we drive to SB because of Cynthia’s fine qualit More

by RSHUSETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cynthia Martinez, Mgr

August 01, 2025

Dealership Rating
Employee Rating

Missed the usual "While-U-Wait goodies. Coffee bar, haircuts, massage etc. But the dealership was undergoing a remodeling, so I understand. More

by roncbenson
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Figueroa

July 26, 2025

Dealership Rating
Employee Rating

Excellent service. Be there again pn my nxt services. Highly recommended to my friends w/ Laxus cars. More

by Teofilo Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 12, 2025

Dealership Rating
Employee Rating

Very polite and timely. For a low mileage car, it was a very expensive visit. More

by RAYDINGMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 29, 2021

Dealership Rating
Employee Rating

Failed to honor Certified Warranty. I took my in for service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indic More

by S.M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

February 27, 2020

Dealership Rating
Employee Rating

DCH is a reliable, customer oriented dealer. I have been working with them for years and highly recommend, have been very satisfied with their service department. More

by CV
Recommend Dealer
Yes

Other Employees Tagged: Derek Bishop, Isaiah Figueroa

Mar 02, 2020

Ken Garff Lexus of Santa Barbara responded

Thank you for the great review! It is always a delight to hear about a customer’s positive experience. We hope to assist you again in the future!

February 22, 2020

Dealership Rating
Employee Rating

Sometimes Things Happen - What is important is the response Sometimes it is not the buying experience that makes a great dealership but what happens after a service failure occurs. You and your team at DCH Lexu More

by westrro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Puryear

Feb 25, 2020

Ken Garff Lexus of Santa Barbara responded

We are grateful for this wonderful review and your kind words about our team! It was our pleasure to provide you with top-notch service and appreciate your recommendation!

January 29, 2020

Dealership Rating
Employee Rating

Excellent costumer service.Sales and service department Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and profe More

by Radek123
Recommend Dealer
Yes
Feb 03, 2020

Ken Garff Lexus of Santa Barbara responded

Thank you for this wonderful review and for all your great recommendations of our team members! We love coming together to provide you with quality service and so we are so glad to see and hear all of this! Hope to see you again soon!

January 15, 2020

Dealership Rating
Employee Rating

Relationship on the edge I took my GS350 in for a rattle that needed attention. The finding was that the cause was centered in the roof -- "sunroof tracks and cables have loss More

by cliff
Recommend Dealer
Yes

Other Employees Tagged: Edward Simeon

Jan 20, 2020

Ken Garff Lexus of Santa Barbara responded

Cliff, we greatly appreciate your taking the time to write this very candid and honest review! We appreciate your feedback on all fronts and we will do our utmost best resolve this issues stated! We hope you'll continue to be a supporter of Lexus and we thank you for this review.

January 09, 2020

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Employee Rating

Got in my car in the morning, my car wouldn’t start. Attempted to have AAA replace my batteries but a component was broken.i needed to get to work. We were already short staffed in our unit( I’m a PACUR More

by rosemariecjones
Recommend Dealer
Yes
Jan 13, 2020

Ken Garff Lexus of Santa Barbara responded

We are so happy to hear that we were able to help you out during a rough spot! And we so appreciate your wonderful review of our services! Don't hesitate to call upon us again!

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