Preston Jackson | Page 20

Always A+ Can’t say I was very happy about the move out of Exton but once I got to Otto’s it felt just like home. Super friendly and helpful people! Can’t say I was very happy about the move out of Exton but once I got to Otto’s it felt just like home. Super friendly and helpful people! More

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Took three tries Preston and the staff were unfailingly courteous and professional. However, I live 30-40 minutes away (depending on traffic) and did not expect to ha Preston and the staff were unfailingly courteous and professional. However, I live 30-40 minutes away (depending on traffic) and did not expect to have to come back 3 times to get my annual service. The first time I arrived at my appointment, the computer was down and no one could do anything. I waited for an hour, hoping that the service would be restored, and when it was not, I decided to reschedule and leave. It took about 20 more minutes to get my car back. My second visit went better, although one of the parts my car needed to pass inspection was not in stock. Preston happily gave me a loaner until the part could be obtained, but that meant I had to make another trip to the dealer, and why is a Mini dealer out of a Mini part in the first place? Everything was completed to my satisfaction on my third try. I know that computer glitches happen to everyone, but given all the hassle I went through, I expected something in return, to make my customer experience better--some part of the service performed gratis, maybe, or a gift certificate for my next maintenance. No one made any attempt to compensate me for all my inconvenience. Some acknowledgment other than "sorry" would have made me a more satisfied customer. More

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Pleased with the service! Not only did I receive excellent service, but the whole experience was enjoyable. My car looked brand new when they returned it. Great job. Thank yo Not only did I receive excellent service, but the whole experience was enjoyable. My car looked brand new when they returned it. Great job. Thank you!! More

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Service while you wait. When I am dealing with Preston, I know that the work will be done correctly and as quickly as possible. He is very accommodating with scheduling. Th When I am dealing with Preston, I know that the work will be done correctly and as quickly as possible. He is very accommodating with scheduling. The staff is courteous and friendly. More

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Easy check in and check out The staff, even if they are not the representative taking care of your car, are very friendly and helpful. Signs telling you where to drop off would The staff, even if they are not the representative taking care of your car, are very friendly and helpful. Signs telling you where to drop off would be helpful but I realize that Mini just moved back to this facility. The loaner was great but could have been cleaned in and out, but then again, I only had it for a day. We are always happy with the staff and the service we receive. More

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Great service, as always!!!! I always have a great experience at Otto’s MINI! I will say that I liked the old location in Exton better, but hopefully once the growing pains have p I always have a great experience at Otto’s MINI! I will say that I liked the old location in Exton better, but hopefully once the growing pains have passed, I’ll like it just as much. Same great service and friendly MINI faces though! More

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Routine service Took my car in for routine oil change and tire rotation, they checked fluids etc. Driving my car feels even better since my service. They washed my c Took my car in for routine oil change and tire rotation, they checked fluids etc. Driving my car feels even better since my service. They washed my car and vacuumed too! Very happy! More

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Always excellent service at Otto's MINI Since new - my 2003 Cooper has always been in good hands at Otto's MINI. Preston treats me like a friend and always provides outstanding service! In Since new - my 2003 Cooper has always been in good hands at Otto's MINI. Preston treats me like a friend and always provides outstanding service! In fact - during my recent visit to the new location (at Otto's BMW) - Preston took the time to give me a tour of the entire facility. I would without hesitation recommend Otto's MINI for all service needs. More

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Exemplary Service Consistent attention to details, keeping customer informed, service completed within specified time, and best of all great VALUE. Highly recommend th Consistent attention to details, keeping customer informed, service completed within specified time, and best of all great VALUE. Highly recommend this car make because of the entire sales and service dealership experience. More

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Mini Mini I love service at 0tto’s. There are great people from the time you drive into the garage, Friendly staff, especially Preston Jackson. He has worked wi I love service at 0tto’s. There are great people from the time you drive into the garage, Friendly staff, especially Preston Jackson. He has worked with me before! More

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