Preston Jackson | Page 28

Less Painful Although not happy to have to replace both key fobs and have them reprogrammed the service made it less painful. Loaner was great and my car was avail Although not happy to have to replace both key fobs and have them reprogrammed the service made it less painful. Loaner was great and my car was available earlier than I thought allowing me to make it to the airport in plenty of time. Everyone at Otto’s is so polite and professional and the garage is a sight to behold, so clean. Despite the pain of paying for the keys the service was great. Thanks! More

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Courtesy the service team was ready for me upon arrival, addressing by name, understood exactly what i needed, time i needed car back and had the "borrowed" ca the service team was ready for me upon arrival, addressing by name, understood exactly what i needed, time i needed car back and had the "borrowed" car ready!! Everything went so smoothly!!!!!!! Just great people in all the departments to work with. More

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Inspection and warning light From the moment I enter the facility until I leave, everyone I encounter is professional and friendly. Preston answers my questions and is honest. I From the moment I enter the facility until I leave, everyone I encounter is professional and friendly. Preston answers my questions and is honest. I appreciate that. The price quote that comes via text and email is useful. More

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Another Great Experience at Otto’s Mini Our family has now purchased or leased 6 Minis from Otto’s. Each experience has been stress free and enjoyable. We usually qualify for loyalty discoun Our family has now purchased or leased 6 Minis from Otto’s. Each experience has been stress free and enjoyable. We usually qualify for loyalty discounts and Otto’s always offers good deals. We have always worked with Pete Barcus, who is very diligent, bright, cooperative, knowledgeable, and well organized. Pete’s consistently a great pleasure to deal with and is the principal reason, along with the favorable deals and excellent service, that we have returned to Otto’s year after year. We highly recommend Pete, without reservation. More

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Preston’s honesty, sincerity and fairness is unmatched Preston Jackson has and continues to give 100% effort whenever I bring in my Mini’s. Knowing he was at Otto’s was a driving reason that I just bought Preston Jackson has and continues to give 100% effort whenever I bring in my Mini’s. Knowing he was at Otto’s was a driving reason that I just bought another Mini Copper. There are a lot of car choices, a lot of car dealers, a lot of car salesman, but in the end, it is the service department that you are dealing with when there’s an issue. I know I will be dealt with honestly, fairly and professionally by Preston Jackson, he is just that kind of guy. The entire team at Ottos Service is committed to make your car right and Preston is the face of that commitment. I would highly recommend having your Mini Copper serviced at Ottos Mini of Exton. More

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Loaner surprise When I made appt no loaners available When I checked in nice young woman w glasses said she would look, asked manager, got me a great loaner, saved When I made appt no loaners available When I checked in nice young woman w glasses said she would look, asked manager, got me a great loaner, saved me time, aggrivation, and uber cost! Thanks OTTOs! More

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Customer Service Charlotte was terrific. She really worked with me. Kept me posted on time and cost. I felt comfortable with Charlotte and would recommend Otto's for Charlotte was terrific. She really worked with me. Kept me posted on time and cost. I felt comfortable with Charlotte and would recommend Otto's for purchasing and servicing a car! More

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Full service! Not only did they address the maintenance issue i came in for, but they also washed/vacuumed and performed a full check on my car. And when i was pres Not only did they address the maintenance issue i came in for, but they also washed/vacuumed and performed a full check on my car. And when i was pressed for time, Preston expedited the process to get me back on the road within my timeframe. Great service overall! More

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Don't dread the dealer!! I no longer dread taking my car in for service. With Otto's you know you are getting what your car needs and not being taken advantage of. Preston is I no longer dread taking my car in for service. With Otto's you know you are getting what your car needs and not being taken advantage of. Preston is the best! I know he'll keep me updated on my car's status whether I'm sitting in the lounge or dropping it off. He always has a smile on his face whether you are the first appointment or the last, and even when he has to squeeze you in. I appreciate the great customer service at Otto's. It's why I will keep buying MINIs from Otto's! More

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Amazing service This place is great and I love their service!! I have dealt with many service and dealerships in the past and my Husband just bought a Ford in Paoli This place is great and I love their service!! I have dealt with many service and dealerships in the past and my Husband just bought a Ford in Paoli but no place around the country is as awesome as these guys! More

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