Preston Jackson | Page 27

Very satisfactory, top-notch service, from beginning to end I appreciated the thoroughness of the diagnostics, even though I have to return in a month to complete the required service. I appreciated the use of I appreciated the thoroughness of the diagnostics, even though I have to return in a month to complete the required service. I appreciated the use of a Loaner Mini so I could use my all-day service time productively. I have one little complaint: The service department, in the course of servicing the car, made some changes to the automatic settings on the mirrors and the radio. It has been troublesome for me to try to get things set back the way they were. They washed the car as promised, but didn't vacuum the inside. I might have appreciated it if they had wiped off the front floor mats, which were kind of muddy. More

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Quick and efficient service every time. Every service visit I have made to Otto's has been a pleasure. I have always received exactly the services required, and never felt that I was being Every service visit I have made to Otto's has been a pleasure. I have always received exactly the services required, and never felt that I was being sold a service that wasn't necessary. In fact, I once requested a whole litany of services online, and Preston advised that they weren't all needed, saving me time and money. More

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Ongoing Professional Service Appreciate Otto's Mini assistance with maintaining the value of my car. Professional service with honest, upfront communication. Owner of 2010 Mini Appreciate Otto's Mini assistance with maintaining the value of my car. Professional service with honest, upfront communication. Owner of 2010 Mini Cooper S Convertible. More

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First Class, As Always Can't say enough about the professionals at Otto's. From the young fellow who checked me in and gave me the rental, to the service coordinator Preston Can't say enough about the professionals at Otto's. From the young fellow who checked me in and gave me the rental, to the service coordinator Preston, to the mechanics, to the young lady who cashed me out; all top notch. Service is prompt, well explained, and professionally completed. Car wash is ALWAYS appreciated. More

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Friendly, helpful, not pushy, comfortable and yet profession Friendly comfortable yet professional. Pete was efficient and well prepared. Facility beautiful. Service great. No reservation about purchasing our n Friendly comfortable yet professional. Pete was efficient and well prepared. Facility beautiful. Service great. No reservation about purchasing our next car at Ottos. Well managed, Chad a long time Otto’s manager. Will be back. More

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Service and a recall I had my 1st experience with the service dept. Had 10,000 mile service and a recall. Service was performed satisfactorily and pleased with service dep I had my 1st experience with the service dept. Had 10,000 mile service and a recall. Service was performed satisfactorily and pleased with service department and Preston. More

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Superb Service Preston handled service for my 2010 Mini Cooper S at Otto’s Mini in Exton with excellence. It was a flawless experience which exceeded expectations. T Preston handled service for my 2010 Mini Cooper S at Otto’s Mini in Exton with excellence. It was a flawless experience which exceeded expectations. Thank you More

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Great attention to customers Preston set the tone of the appointment with his friendly and thorough greeting. The work was done in less than the time I anticipated too! Preston set the tone of the appointment with his friendly and thorough greeting. The work was done in less than the time I anticipated too! More

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Treat Me like family Preston and his entire staff were over the top - friendly and helpful. This was my first time dealing with Preston - you can see why the entire staff Preston and his entire staff were over the top - friendly and helpful. This was my first time dealing with Preston - you can see why the entire staff seems to enjoy their job. More

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A great time was had by all! As I drove into the service bay I was immediately greeted and Preston was summoned. Preston listened to questions and answered with a confident, frien As I drove into the service bay I was immediately greeted and Preston was summoned. Preston listened to questions and answered with a confident, friendly and professional manner then walked me to the waiting area and showed me the coffee maker, etc. I always look forward to coming to Otto’s MINI just great people in every department. More

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