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Preston Jackson
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Preston Jackson | Page 3
Service Advisor
MINI of West Chester (formerly Otto's Mini)
305 W. Lincoln Highway
Exton, PA 19341
344 Reviews
Dealership Experience
23 yrs, 6 mos
Industry Experience
26 yrs
344 Reviews
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344 Reviews of Preston Jackson
August 16, 2020
good service Everyone was friendly and professional. They were timely and offered recommendations that were approbate to my situation. I will bring my vehicle bac Everyone was friendly and professional. They were timely and offered recommendations that were approbate to my situation. I will bring my vehicle back for survive again. More
by yoga.paddler
Helpful 
August 13, 2020
My husband stated how wonderfully efficient the drop off and pick up of the vehicle was. Getting the data sheet on the vehicle’s maintenance status was is also helpful. and pick up of the vehicle was. Getting the data sheet on the vehicle’s maintenance status was is also helpful. More
by Jenkrimar
August 13, 2020
No complaints - I appreciate the honesty that you need more time to solve a technology problem rather than keep me waiting. I’m hoping that the next service will yield success. more time to solve a technology problem rather than keep me waiting. I’m hoping that the next service will yield success. More
by Marie M.
Other Employees Tagged: Joseph Fritz
August 11, 2020
Great Service Thank you to Preston and his staff for the professional and friendly service when I was in last Saturday. Service was quick and everything requested Thank you to Preston and his staff for the professional and friendly service when I was in last Saturday. Service was quick and everything requested was taken care of along with other repairs covered under my warranty. Thank you again! More
by Coleen
August 10, 2020
Warranty Service Extremely satisfied with overall service. Preston provided superb service. NO NEED TO ENFORCE ENTRY OF 25 WORD MINIMUM. FUTURE REVIEW(S) WILL BE Extremely satisfied with overall service. Preston provided superb service. NO NEED TO ENFORCE ENTRY OF 25 WORD MINIMUM. FUTURE REVIEW(S) WILL BE BYPASSED. THANKS. More
by javalossk289
August 10, 2020
Brake fluid, oil change, and state inspection Preston Jackson provided professional, timely, friendly, & excellent service! Answered my technical questions and was upfront, transparent about costs Preston Jackson provided professional, timely, friendly, & excellent service! Answered my technical questions and was upfront, transparent about costs. He's an exemplar employee. Thank you for your hard work, Preston! More
by CLUBMAN_MEMBERS_ONLY
August 10, 2020
Too long The waiting area was fine. The staff was wonderful - the video about the car was a bit over the top but a nice touch. My complaint for the last 3 ye The waiting area was fine. The staff was wonderful - the video about the car was a bit over the top but a nice touch. My complaint for the last 3 years has always been wait time. This morning was not as bad as some of the experiences that I have had - I once waited 4 hours for an oil change. If I wanted to get dirty and deal with oil I can personally do an oil change in about 15 minutes. The wait this week was 2.5 hours for oil and inspection. I trust the inspection takes a little longer, but it is a two year old car. Find a way to pick up the pace, maybe you assume that the longer I sit the more I will want to buy a new one. As a matter of fact we are probably not getting another mini because of the long waits. Preston was great. Fred More
by hunter
August 10, 2020
Professional, efficient, polite and customer oriented.otto’s Mini Cooper service is excellent. The Mini Cooper is a fabulous automobile, dependable, functional and well made! Love the way it hug oriented.otto’s Mini Cooper service is excellent. The Mini Cooper is a fabulous automobile, dependable, functional and well made! Love the way it hugs the road! More
by SD
Other Employees Tagged: Joseph Fritz
August 09, 2020
Friendly, efficient, good customer service. Clean Facility. Nice location. Waited for my car BC nice that snacks and beverages were provided. Service took longer then expected and was offered Clean Facility. Nice location. Waited for my car BC nice that snacks and beverages were provided. Service took longer then expected and was offered loaner and given Starbucks gift card. Nice car wash. More
by Orange 14
August 06, 2020
Post COVID Car Buying - Painless! We were intending to buy a new car for my husband just as COVID hit. With no one going anywhere, the need took a back seat. Fast forward almost three We were intending to buy a new car for my husband just as COVID hit. With no one going anywhere, the need took a back seat. Fast forward almost three months and we reached out to Michael Dixon about a Certified Mini that we'd found online. We were able to do a socially distant test drive and almost all of the back and forth on line and were in our Coop having spent less than an hour total in the dealership. All car buying experiences should be like this! More
by Ginahlms
Other Employees Tagged: Michael Dixon, John Keenan
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