Preston Jackson | Page 3

I was happy Ottos provided me with a loaner car. I was definitely not happy when I asked for some instructions on the operation of the new vehicle. I was told it is just like my MINI. It most certainly wa definitely not happy when I asked for some instructions on the operation of the new vehicle. I was told it is just like my MINI. It most certainly was not like my 12 year old MINI. Imagine how stupid I felt at your entrance gate when the car in front of me could not open the gate and wanted me to back up....I could NOT get the car into reverse! I am usually very happy with my treatment at your business though. More

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good service Everyone was friendly and professional. They were timely and offered recommendations that were approbate to my situation. I will bring my vehicle bac Everyone was friendly and professional. They were timely and offered recommendations that were approbate to my situation. I will bring my vehicle back for survive again. More

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No complaints - I appreciate the honesty that you need more time to solve a technology problem rather than keep me waiting. I’m hoping that the next service will yield success. more time to solve a technology problem rather than keep me waiting. I’m hoping that the next service will yield success. More

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My husband stated how wonderfully efficient the drop off and pick up of the vehicle was. Getting the data sheet on the vehicle’s maintenance status was is also helpful. and pick up of the vehicle was. Getting the data sheet on the vehicle’s maintenance status was is also helpful. More

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Great Service Thank you to Preston and his staff for the professional and friendly service when I was in last Saturday. Service was quick and everything requested Thank you to Preston and his staff for the professional and friendly service when I was in last Saturday. Service was quick and everything requested was taken care of along with other repairs covered under my warranty. Thank you again! More

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Brake fluid, oil change, and state inspection Preston Jackson provided professional, timely, friendly, & excellent service! Answered my technical questions and was upfront, transparent about costs Preston Jackson provided professional, timely, friendly, & excellent service! Answered my technical questions and was upfront, transparent about costs. He's an exemplar employee. Thank you for your hard work, Preston! More

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Warranty Service Extremely satisfied with overall service. Preston provided superb service. NO NEED TO ENFORCE ENTRY OF 25 WORD MINIMUM. FUTURE REVIEW(S) WILL BE Extremely satisfied with overall service. Preston provided superb service. NO NEED TO ENFORCE ENTRY OF 25 WORD MINIMUM. FUTURE REVIEW(S) WILL BE BYPASSED. THANKS. More

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Too long The waiting area was fine. The staff was wonderful - the video about the car was a bit over the top but a nice touch. My complaint for the last 3 ye The waiting area was fine. The staff was wonderful - the video about the car was a bit over the top but a nice touch. My complaint for the last 3 years has always been wait time. This morning was not as bad as some of the experiences that I have had - I once waited 4 hours for an oil change. If I wanted to get dirty and deal with oil I can personally do an oil change in about 15 minutes. The wait this week was 2.5 hours for oil and inspection. I trust the inspection takes a little longer, but it is a two year old car. Find a way to pick up the pace, maybe you assume that the longer I sit the more I will want to buy a new one. As a matter of fact we are probably not getting another mini because of the long waits. Preston was great. Fred More

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Professional, efficient, polite and customer oriented.otto’s Mini Cooper service is excellent. The Mini Cooper is a fabulous automobile, dependable, functional and well made! Love the way it hug oriented.otto’s Mini Cooper service is excellent. The Mini Cooper is a fabulous automobile, dependable, functional and well made! Love the way it hugs the road! More

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Friendly, efficient, good customer service. Clean Facility. Nice location. Waited for my car BC nice that snacks and beverages were provided. Service took longer then expected and was offered Clean Facility. Nice location. Waited for my car BC nice that snacks and beverages were provided. Service took longer then expected and was offered loaner and given Starbucks gift card. Nice car wash. More

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