Preston Jackson | Page 30

Personable and Professional Preston was very clear and helped me easily see what needed to be done on my Mini. I appreciate his friendly and helpful service. Thank you! Preston was very clear and helped me easily see what needed to be done on my Mini. I appreciate his friendly and helpful service. Thank you! More

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First mini service visit This was the first scheduld service for our new Clubman - the shop was sparkling clean, the staff friendly and personable. They had my loaner waiting This was the first scheduld service for our new Clubman - the shop was sparkling clean, the staff friendly and personable. They had my loaner waiting we were in and out to shop while the work was done. The loaner was clean. The service we recieved was outstanding - Preston explained soome of the functions that we didn't know about. They really know customer service More

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Otto’s Mini is Great! I just bought a 2019 Mini Cooper S from Derek at Otto’s and the experience could not have been better! Derek was most knowledgeable and patient with m I just bought a 2019 Mini Cooper S from Derek at Otto’s and the experience could not have been better! Derek was most knowledgeable and patient with me as I built exactly the car I wanted, and his expert guidance and advice made the experience fun and easy. I also had occasion to work with the folks in Service on a full detail and was able to borrow a loaner car for the day, and the staff and service for these transactions were also 5-star. I am a very satisfied, very excited first-time Mini owner and I look forward to working with Derek and Otto’s for all my Mini needs! More

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Great service at Otto's Otto's Mini has had great service from the purchasing experience to the service department. Initially I chose Otto's to purchase my mini after corresp Otto's Mini has had great service from the purchasing experience to the service department. Initially I chose Otto's to purchase my mini after correspondence with another dealer that wasn't up to the standards one would expect. We have had a great experience with the service department and highly recommend it! Preston is friendly, professional and well versed in options to consider for long term maintenance strategies. More

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Service has been better in the past, but it was still good. When I arrived to pick up my car there were no advisors in the area, had to wait about 5 minutes before someone approached me. I never had that happe When I arrived to pick up my car there were no advisors in the area, had to wait about 5 minutes before someone approached me. I never had that happen before. Car was in excellent shape and service was great. More

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Great experience Friendly, professional - delivered what was promised. I always wait during my service checks. Preston kept me informed about progress and any issues f Friendly, professional - delivered what was promised. I always wait during my service checks. Preston kept me informed about progress and any issues found. I also really appreciate the car being washed and vacuumed at the end of every service. I'm a happy camper! More

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Great, honest service Otto’s Mini is a great family dealership, they really make you feel comfortable and at home. Derek did a great job of helping me get into the right ca Otto’s Mini is a great family dealership, they really make you feel comfortable and at home. Derek did a great job of helping me get into the right car for me and I couldn’t be happier! The process was insanely easy and was definitely the best dealership experience I’ve had. More

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Let down this visit Let me start off this review by saying that Preston was great. The bad part of my visit stemmed from the fact that by Sunday evening, my passenger Let me start off this review by saying that Preston was great. The bad part of my visit stemmed from the fact that by Sunday evening, my passenger side back tire was completely flat. This lead to a very chaotic Sunday evening and Monday morning of getting the donut on and trying to figure out what happend since I hadnt driven the car all weekend. Yesterday afternoon I took the car to my tire place and they confirmed that there was nothing wrong with the tire itself but that something hadnt been done right when the tires were rotated. The $15 charge to fix this issue isnt bade, but the fact that it caused a big inconvenience is the really issue here. For a dealership that specifically deals with minis, I would not expect something like this to occur. More

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efficient and accurate I brought my car in with a pulsing when braking and they gave me a loaner, diagnosed the problem quickly and had it ready, washed and vacuumed for me I brought my car in with a pulsing when braking and they gave me a loaner, diagnosed the problem quickly and had it ready, washed and vacuumed for me to pick up after work. preston explained the issue and charges to me clearly. More

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Service Been coming to Ottos for 13 years.Have always been treated with respect and fairness. Would not let anyone else do work on my mini. Been coming to Ottos for 13 years.Have always been treated with respect and fairness. Would not let anyone else do work on my mini. More

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