Primal Kumar | Page 3

Always Excellent Service Elk Grove Toyota provides excellent service with friendly hardworking personnel. From the purchasing of a car to years of scheduled service for ma Elk Grove Toyota provides excellent service with friendly hardworking personnel. From the purchasing of a car to years of scheduled service for matinence or repair, Elk GrovecToyota has my loyal business. More

Helpful 0

Report | Print

My review Staff is friendly. This place is always busy. It is better to make an appointment or be very early. Their phone notification texts are kind of slow. I Staff is friendly. This place is always busy. It is better to make an appointment or be very early. Their phone notification texts are kind of slow. I got the text a bit after they had already called. 😁 The waiting area is nice, with a television to watch, clean restrooms to use, and they also have an outlet where you can plug your apparatuses need be. More

Helpful 0

Report | Print

Tires rotation It took too long for a tires rotation. I had an appointment and was told it could take up to 1.5 hours for the service. I was waiting for close to 2.5 It took too long for a tires rotation. I had an appointment and was told it could take up to 1.5 hours for the service. I was waiting for close to 2.5 hours at the dealership instead. This place used to have a coffee machine that can dispense other beverages like hot chocolate, water, latte, expresso, comparing to the new nachine they just put in which only has 2-3 different types of coffee options. More

Helpful 0

Report | Print

Best service experience of all time It’s always a pleasure bringing my vehicle here for service, today especially, Andy was extra attentive to my concerns and handled them without a prob It’s always a pleasure bringing my vehicle here for service, today especially, Andy was extra attentive to my concerns and handled them without a problem. He was prompt and detailed with my visit. Thank you again. More

Helpful 0

Report | Print

Amazing service from classy Primal Primal was a delight to work with. Excellent quick genuine service and top notch customer experience. He explained everything I needed to know about Primal was a delight to work with. Excellent quick genuine service and top notch customer experience. He explained everything I needed to know about my cars maintenance and I felt truly satisfied driving out of there. Such people like him wanna make us keep coming back to the dealership. More

Helpful 0

Report | Print

Simple oil change We have been using Elk Grove Toyota for years, even purchased two cars from them. I had an appoitment for a 10:05 oil change. I get in line at 10:00 a We have been using Elk Grove Toyota for years, even purchased two cars from them. I had an appoitment for a 10:05 oil change. I get in line at 10:00 am and a runner comes out and says hello and tells me a tech will be right with me. 30 minutes later i get a tech (what is the point of an appointment?) he tells me the service is going to take two hours...2 hours. No apologies for waiting 30 minutes, no explanation for a two hour oil change. They failed to put the hubcaps on tight, so my wife lost one on the way to work the next morning. No more dealership for oil changes. I am done with Elk Grove Toyota. More

Helpful 0

Report | Print

Excellent service, long wait time Helpful staff. Very prompt and easy to talk to. Although they were busy, Could work on getting faster to those who have appointments. Waited about 40 Helpful staff. Very prompt and easy to talk to. Although they were busy, Could work on getting faster to those who have appointments. Waited about 40 minutes for an advisor and had an appointment scheduled already. However, very nice service and love how my advisor, Primal, went over what happened with my car and also scheduled me Lyft rides that were already paid for- to and from the dealership! More

Helpful 0

Report | Print

Horrible Express Service I’ve taken my vehicles to Elk Grove Toyota a few times only to remind me of why not to come here again. They lied about the wait time. I specially a I’ve taken my vehicles to Elk Grove Toyota a few times only to remind me of why not to come here again. They lied about the wait time. I specially asked them to check and replace my wipers. They failed to do so. They have to many employees not working and not enough employees working! More

Helpful 0

Report | Print

Service Experience Good and friendly place to have car serviced. I get my 3 cars for all work including tires. Good and upgraded coutomer lounge. Good amenities. Good and friendly place to have car serviced. I get my 3 cars for all work including tires. Good and upgraded coutomer lounge. Good amenities. More

Helpful 0

Report | Print

Above and beyond my expectations I needed to replace a dented rim. After being on the phone all morning and either being told no one had the rim in stock or I could not get an appoint I needed to replace a dented rim. After being on the phone all morning and either being told no one had the rim in stock or I could not get an appointment today. I contacted Elk Grove Toyota they had one rim in stock and the gentleman helping me asked if he may go verify it is on the shelf and he did. He transferred me to the service dept who didn't have an appt open for today but the extremely helpful young lady on the phone found out what I needed and asked if she could put me on hold while she talked to her supervisor. She was able confirm that they would hold the rim for me and take me as a walk in when I arrived. Everyone who helped me from the moment I arrived was so professional and knowledgeable I cannot recommend Elk Grove Toyota highly enough. They texted me a number I could contact for updates on my car, offered me a free rental. I decided to just wait and enjoy the complimentry coffee and read. The car was taken care of in less time than they quoted me and they took care of a recall part and washed the car for free! I went home and let my wife know that our next Toyota will be purchased at Elk Grove Toyota. We NEEDED the rim replaced and installed in one day and they went above and beyond to make that happen and we are so grateful. More

Helpful 0

Report | Print