Purvis Burke | Page 11

Honda service My service experience was great as always! Mr. Burke kept me informed about the problems with my car and the prices. He also applied a discount which My service experience was great as always! Mr. Burke kept me informed about the problems with my car and the prices. He also applied a discount which I appreciated very much. Everything was ready for me when I picked it up on Saturday after dropping it off Wednesday. It was convenient for me to do it that way. More

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First Service Appt This was our first time going to Jim Coleman for service of our Honda and it was painless! Pulled right up and was greeted and checked-in. Service b This was our first time going to Jim Coleman for service of our Honda and it was painless! Pulled right up and was greeted and checked-in. Service began promptly and a team member checked in with me periodically to update me on the status. A big plus is that the waiting room is spacious with coffee, vending machines, television, wi-fi and clean restrooms! I will definitely continue to use Jim Coleman for service. More

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Excellent and Honest Dealership I have purchased 2 cars from Jim Coleman's Honda. The service department is outstanding. it's personnel are honest and straight-forward. If they te I have purchased 2 cars from Jim Coleman's Honda. The service department is outstanding. it's personnel are honest and straight-forward. If they tell me something is needed on the vehicle, I have no doubt that it is needed, as they say. Purvis Burke and Time Murray are my usually service representatives. Both are really good. More

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Scheduled setvice I’m always pleased .. I bring three cars here for service. Purvis is always very helpful. I know my car will perform st it’s best as I feel safe. I’m always pleased .. I bring three cars here for service. Purvis is always very helpful. I know my car will perform st it’s best as I feel safe. More

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Excellent service My experiences at Honda have been excellent. Purvis is friendly, efficient and knowledgeable in walking through the service I request and services dee My experiences at Honda have been excellent. Purvis is friendly, efficient and knowledgeable in walking through the service I request and services deemed needed at the time. Appointment times are honored and make it easy to be seen quickly. More

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Poor customer service and no follow up from management The service department completed an oil change on my car and messed up my drain plug. My car leaked oil for a day before I realized there was a probl The service department completed an oil change on my car and messed up my drain plug. My car leaked oil for a day before I realized there was a problem. I took my car to another repair shop and was charged to fix the issue and add synthetic oil back into my car. I contacted Jim Coleman’s service shop and provided them with a copy of the repair order from the other shop. When I asked to be reimbursed, I was told that I could get a “service credit.” Not only is that not what I asked for, but I wasn’t able to use a “service credit” to pay for the drain plug and oil replacement to the shop that fixed the issue. After waiting and calling for 2 weeks, not one Service Manager or Director has called me back (even after several messages). I reached out again today and I was told that I would need to speak with Kevin Cohen... the GM! Really.... it’s less than $90 that I’m asking for. Just give me what I am owed and you won’t have to worry about me every visiting your dealership/service shop again. More

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Brake service plus with a smile Purvis Burke is helpful, knowledgeable, professional and friendly .He recognizes that my time is valuable and schedules my service with that in mind. Purvis Burke is helpful, knowledgeable, professional and friendly .He recognizes that my time is valuable and schedules my service with that in mind. He and the service department are why I continue to be a customer. More

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Airbag recall They were great and easy to work with. My airbag was recalled and they fixed several other items that were under warranty I didn’t even know about. They were great and easy to work with. My airbag was recalled and they fixed several other items that were under warranty I didn’t even know about. More

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Excellent Service Every Visit Every time I have had service performed at the dealership I have been treated very well. My service technician (Purvis Burke) has always asked for an Every time I have had service performed at the dealership I have been treated very well. My service technician (Purvis Burke) has always asked for any issues I may have, looked at the mileage and services performed in the past, then determined the work to be performed at this visit. When work was completed he explained what took place and that any related issues were also considered and acted upon as necessary. When any previously undiscovered problems arose Purvis and or a master technician described the issue to me before proceeding. My CRV has always performed beautifully and I believe, the service received at this dealership has contributed to the vehicle's performance. I always mention the service department to my friends when recommending the dealership for their next vehicle purchase. And, I always recommend Purvis to any other customers I meet in the dealership and friends who own Honda vehicles. More

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Positive experience Purvis (and the other service team members) is always helpful, courteous, polite, and professional. You never feel taken advantage of or pressured to Purvis (and the other service team members) is always helpful, courteous, polite, and professional. You never feel taken advantage of or pressured to spend money on something unnecessary. More

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