Purvis Burke | Page 10

Excellent Car Buying Experience Hello, Everyone at Jim Coleman was wonderful. The car was immaculate upon delivery. People were more than helpful every step of the way. We got a g Hello, Everyone at Jim Coleman was wonderful. The car was immaculate upon delivery. People were more than helpful every step of the way. We got a good deal on the car and there was no sales pressure at anytime. This is the second car we purchased with Sam as our salesman. Everyone did a great job and thanks. George More

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I had some major repairs needed to be done to my car and the service department especially the service manager who reached out was extremely understanding even though the issue was not anyone's fault. I re the service department especially the service manager who reached out was extremely understanding even though the issue was not anyone's fault. I really appreciate the avenue to relay my frustration! More

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Excellent Service Jim Coleman Honda is an excellent dealership. The exceptional service I receive from Mr. Tim, Mr. Purvis, and Mr. Cliff, at each service, is exception Jim Coleman Honda is an excellent dealership. The exceptional service I receive from Mr. Tim, Mr. Purvis, and Mr. Cliff, at each service, is exceptional! I would definitely recommend this location. More

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Service was punctual and efficient. Purvis was very personable as usual. Lounge and bathrooms were spotless. Other staff, George and Kim were very friendly and made me feel welcome. George made me laug personable as usual. Lounge and bathrooms were spotless. Other staff, George and Kim were very friendly and made me feel welcome. George made me laugh. He has a great sense of humor. More

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Great Customer Service I love bringing my car into Jim Coleman Honda in Clarksville. Purvis always shows me all of the options to work within my budget. He is friendly and k I love bringing my car into Jim Coleman Honda in Clarksville. Purvis always shows me all of the options to work within my budget. He is friendly and knowledgable. I make all of my appointments with him and have always received great customer service. More

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Wrong tire pressure, unnecessary brake fluid change I took my Acura RLX for B 1 3 maintenance to Jim Coleman Honda on 10/19/2019 (Saturday). Purvis Burke was the Service Lane manager. Dealer changed the I took my Acura RLX for B 1 3 maintenance to Jim Coleman Honda on 10/19/2019 (Saturday). Purvis Burke was the Service Lane manager. Dealer changed the transmission fluid (as indicated by B 1 3) and Purvis also suggest me changing break fluid which I agreed. This is a dealer which we have been taking our multiple Honda/Acura cars for service over the last 5-10 years, and they had my full trust till this service. I couldn't get the car on Saturday, and Sunday they were closed. I picked up the car on Monday morning. When I picked the car, doors were unlocked (nothing was missing) While driving the car, I checked the tire pressure screen and it was showing the following values for four tires: 41 and 45 for front, 39 and 41 for rear. I called Purvis while driving and asked if this is normal. He said it is most likely because car stayed idle for 2 days and pressure should read normal after I drive the car 10+ miles (correct pressure is much less than what they had). I asked him what if it stays like this. He said bring the car next day, and he will personally take care of it. I was somewhat scared that I had an imbalance in tire pressure and drove slower than usual. When I drove back home from work, tire pressures were similar. I got suspicious about Purvis and dealer in general (car door unlocked, tire pressure wrong, Purvis suggested wrong tire pressure will correct itself) and Googled if I needed break fluid change. Acura maintenance book specifically suggests break fluid should be changed every 3 years. I bought my car new 24 months ago. Next day (Tuesday 10/22) I went to the dealer, hoping that Purvis will take care of it personally as that is what he said over the phone. To my surprise he was not there because of scheduled wisdom tooth removal. I talked to Cliff Webb. I explained Cliff all these details, and told him that I am not happy for the following: - Tire pressure was off. This is a very basic thing to adjust that doesn't require a shop that charges $100 per hour. Unbalanced tire pressures may have caused a problem while driving - They left the car unlocked from Saturday to Monday morning - Purvis suggested an unnecessary break fluid change - Purvis claimed tire pressure is off because car sit idle for two days (wrong), and he said he will take care of this personally next day (although he has scheduled wisdom tooth removal) - I told Cliff I will escalate this issue. He said I will get a call from Purvis on 10/25 which didn't happen. I see a pattern of bad practice by Purvis and mechanics. It is unfortunate that I purchased a 4 year package on February 2018 (as Jim Coleman was a very reliable place for the last 5-10 years). I will not take my car to Jim Coleman again. More

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Excellent! Both sales and service staff! They treat you like family! I have been a satisfied customer for 14 years! It is a top notch organization! like family! I have been a satisfied customer for 14 years! It is a top notch organization! More

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Purvis in Service is top notch! I always have a great experience when bring my car in for service. Purvis is honest and extremely helpful! I highly recommend him and the service depa I always have a great experience when bring my car in for service. Purvis is honest and extremely helpful! I highly recommend him and the service department! More

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Purvis has always been so honest and helpful with any questions I may have regarding my car. He is very professional and goes the extra mile to help us. I trust him. questions I may have regarding my car. He is very professional and goes the extra mile to help us. I trust him. More

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GREAT as always! Always great to see Mr. Burke! Always happy for the GREAT service! THE BEST!! I have been going to Jim Coleman Honda for years and service has always Always great to see Mr. Burke! Always happy for the GREAT service! THE BEST!! I have been going to Jim Coleman Honda for years and service has always been great thanks to employees like Mr.Burke! More

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