Qasim Dawood | Page 4

Devin was a pleasant and professional salesperson but fell short in communicating and responding to calls.. Depaula needs to fix their delivery experience. Vehicle arrived to their lot 2 days before fell short in communicating and responding to calls.. Depaula needs to fix their delivery experience. Vehicle arrived to their lot 2 days before our scheduled pick up date. Evidentially the vehicle arrived with a 2 foot crack in the windshield and no one at the dealership noticed until a few hours before the scheduled pick up. They called 3 hours before our scheduled pickup time, explained the situation and the pick up was moved out a week in order to install a new windshield. How can a dealership take delivery of a damaged vehicle and not inspect it until several hours before customer pick up? Additionally we ordered an OEM trailer tire pressure monitoring system with the vehicle as a dealer installed option. When vehicle was delivered they stated that the item was not in stock even though we ordered the vehicle 3+ months in advance. 3 days after delivery it was found.. When we brought the truck to have the vehicle side of the system installed, it sat all day on the lot. When I called to check on the status of the install they stated that they needed the trailer to install the system and the salesman was supposed to call that morning and tell me. That never happened. The salesperson stated they were never told to call me. Not sure who to believe at that point. I called another dealer to confirm that the vehicle side of the system cannot be installed without the trailer and they stated that this was not the case. That dealer installed the vehicle side of the system in about 30 minutes without the trailer. Even though I had to pay for the installation that should have been performed by DePaula as part of the purchase price it was worth not having to deal with them any further. Lastly, the finance representative aggressively pushed their extended service and repair plans. I expected the upsell at my initial meeting with him as that is what dealerships do, but he tried again when we came to pick up the vehicle telling us he could provide the plans for hundreds of dollars less that he originally offered. Quite off putting that they would not give the best price first time around. More

by FLSTC1 Verified Customer Verified Customer

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Entire team was unbelievable exceeded every expectation…. .by a lot. Masood went above and beyond, senior team was patient and kind, finance was informative and friendly .by a lot. Masood went above and beyond, senior team was patient and kind, finance was informative and friendly More

by unlv4 Verified Customer Verified Customer

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Service was good, but took 90 minutes for an oil change. There are no signs on where to come in, or where office is. That there is no owners manual is so cheap. Truck said oil change due at 10,00 There are no signs on where to come in, or where office is. That there is no owners manual is so cheap. Truck said oil change due at 10,000, apparently it’s really 6,000. I paid 60,000 plus for a truck and it’s too expensive to print a booklet. I know they are under construction here but put some signs up or tell me on the phone what to do. Basically it seems you have 10 pounds of stuff shoved in a 5 pound bag and you are understaffed as well. Gentleman I dealt with was great, he was doing his best, dealing with employees, customers on the phone and me. Your management, not him but the overall management at this dealership, fails on so many levels. More

by justhammers Verified Customer Verified Customer

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Hussain Said was a wonderful assistant for us and our purchase. He did everything he said he would do, remembered everything he said and we are sure he worked even harder behind the scenes to ensure a sm purchase. He did everything he said he would do, remembered everything he said and we are sure he worked even harder behind the scenes to ensure a smooth transition for us into our new Explorer. The process was seamless and fair. Thank-you Hussain. We will highly recommend you. More

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Very attentive to our needs and able to explain and take time with us….personable staff making every attempt to earn our business…. time with us….personable staff making every attempt to earn our business…. More

by famarino48 Verified Customer Verified Customer

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DEPAULA WAS VERY HELPFUL WITH MY RECALL I WAS OUT WITHIN A HOUR OR SO ILL PASS IT ON THANK YOU SO MUCH AWSOME A HOUR OR SO ILL PASS IT ON THANK YOU SO MUCH AWSOME More

by Guitarkillr13 Verified Customer Verified Customer

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Great to respond and great people to deal with. Worked with me in every way possible. They really want to make sure you happy before. you.. Would buy from again anytime.. Worked with me in every way possible. They really want to make sure you happy before. you.. Would buy from again anytime.. More

by mschrom402 Verified Customer Verified Customer

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John, Q, and Jim were one of the best crew that I have bought a new truck from. I have bought many new trucks and they made it as easy as possible…lots of flexibility from the Bedliner decision all the wa bought a new truck from. I have bought many new trucks and they made it as easy as possible…lots of flexibility from the Bedliner decision all the way to delivery timing. John was available 24/7 to answer questions and concerns - went above and beyond my expectations. Q delivered an extremely competitive The delivery guys were excellent…Ed and his copilot were top shelf. More

by johnjnorton1 Verified Customer Verified Customer

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Thought it was a good experience great people to deal with everything went smooth. Did it all over the phone and online? He only wish that I had is that Ford would send something that explains all the co with everything went smooth. Did it all over the phone and online? He only wish that I had is that Ford would send something that explains all the controls that are on the steering wheel. More

by wiswellmark Verified Customer Verified Customer

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I love this dealership! ! Josh Halse takes care of our entire household for our cars and Lenny takes excellent care of all our service needs!!!! I wouldn’t go anywhere else ! Josh Halse takes care of our entire household for our cars and Lenny takes excellent care of all our service needs!!!! I wouldn’t go anywhere else. More

by magstermuf Verified Customer Verified Customer

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