Qasim Dawood | Page 3

Without the diligent, persistent, and detail oriented work from both Lenny and Howard, my truck would likely still be stuck in a bureaucratic nightmare with Ford Corporate. Ford Corporate wanted to ini work from both Lenny and Howard, my truck would likely still be stuck in a bureaucratic nightmare with Ford Corporate. Ford Corporate wanted to initially deny that I was having issues and return my car after DePaula was forced to keep it in their garage for months. Thankfully, Lenny and Howard don't adhere to cookie cutter procedure when it doesn't make sense. As such, they gave me my car back and worked around my schedule to continue having the issues troubleshooted. Howard and Lenny informed Ford corporate of the likely cause back in April, and Ford Corporate denied them the ability to confirm this, and had them perform the same software "patches" over a dozen times. Lo' and behold - now in October, when Ford was put up against a wall, they listened to Howard and Lenny, and approved the replacement part. The replacement part resolved all of my issues. If it weren't for Lenny and Howard, my car would almost certainly have been in the shop until my warranty expired. Most of the time was waiting for Corporate to reply to emails from DePaula. I cannot recommend them enough for being so good to me when I was an unintentional frequent visitor More

by Brian Kennally Verified Customer Verified Customer

Report | Print

I don’t have a lot of faith in the service department anymore. I have owned six Ford escapes in the last 20 years And I know when the vehicle is not running right, And I don’t appreciate trying to be con anymore. I have owned six Ford escapes in the last 20 years And I know when the vehicle is not running right, And I don’t appreciate trying to be convinced otherwise More

by ANTONORI2002 Verified Customer Verified Customer

Report | Print

I received amazing service ,my car runs greatly appreciated how kind I was treated and how fast the re call work was done.i thank all those who helped me !! appreciated how kind I was treated and how fast the re call work was done.i thank all those who helped me !! More

by beverlyuptonkhan Verified Customer Verified Customer

Report | Print

Our experience at Depaula was great,Nick Antoinette was very courteous in helping us with the choice of our new Ford Maverick.My girlfriend and I went there to purchase a vehicle and 4 hours later she was very courteous in helping us with the choice of our new Ford Maverick.My girlfriend and I went there to purchase a vehicle and 4 hours later she was driving home in a new vehicle. Thanks to all very much. More

by steven1955.gr Verified Customer Verified Customer

Report | Print

Depaula got me in and out real quick. Lenny was great and explained what all needed to be replaced for my service. Lenny was great and explained what all needed to be replaced for my service. More

by bchomycz Verified Customer Verified Customer

Report | Print

Glenn was very professional, patient and knowledgeable. He willingly showed us a few vehicles that we were considering. He took his time and answered all of our questions. This was our first time purch He willingly showed us a few vehicles that we were considering. He took his time and answered all of our questions. This was our first time purchasing a vehicle from DePaula. I was very satisfied. More

by rfane1 Verified Customer Verified Customer

Report | Print

DePaula was great this is the 2nd vehicle I have bought there. There was no pressure. The staff were friendly and knowledgeable it was a great experience there. There was no pressure. The staff were friendly and knowledgeable it was a great experience More

by hewitt.laura Verified Customer Verified Customer

Report | Print

Been doin business with Depaula for around 12 years. My last 3 truck sales have been with Nate Daigle. Nate is very low key and great to work with..highly recommend him. Love my F-150's My last 3 truck sales have been with Nate Daigle. Nate is very low key and great to work with..highly recommend him. Love my F-150's More

by wfdobbs50 Verified Customer Verified Customer

Report | Print

Friendly, helpful, professional from sales to finance everyone. I would do business again with them everyone. I would do business again with them More

by robertjsheets Verified Customer Verified Customer

Report | Print

Glen was able to let me out for the test drive, alone, and work me through the sale. Professional and courteous, nice guy. I was underwhelmed by the trade in offer, but they made some concessions. Seco and work me through the sale. Professional and courteous, nice guy. I was underwhelmed by the trade in offer, but they made some concessions. Second DePaula vehicle in our family. More

Report | Print