Quentin Jarlson | Page 15

This was one of the best car buying experiences I have ever had. Thank you! ever had. Thank you! More

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Jesse McFarlin the salesperson during the purchase of my 2023 Audi Q7 was knowledgeable. Al Urena as always made the process smooth. The rest of my experience was appalling. I have been a loyal Audi of Cora 2023 Audi Q7 was knowledgeable. Al Urena as always made the process smooth. The rest of my experience was appalling. I have been a loyal Audi of Coral Springs customer for 12 years, with 7 car purchases and/or leases between myself and my parents. On Feb. 4, 2023, I went to Audi and purchased a 2023 Audi Q7, by the time the deal was complete it was nighttime. On Feb 8th as I was walking by my vehicle something on the rear bumper caught my eye and as I looked closer there was a paint defect on the bumper in two different spots. I immediately texted Jesse and sent him the pictures. Luckily my pictures from the day after my purchase also showed the imperfection. Feb 9th I went into Audi and Clinton Briggs, assisted me with the issue. He was very friendly and as he inspected the bumper agreed it was a paint defect. A drop off date of Feb 13th was set along with an Enterprise reservation. My vehicle was ready on Feb 14th. I went into Audi around 5pm and met with Clinton, he walked me to my vehicle that clearly had just been washed but all the panels were dry except for the rear bumper. I went directly to the damages and saw a botched repair on the area, but I am a reasonable person and agreed that I would accept the repairs in exchange for a detail voucher. The next day on Feb 15th once my rear bumper was dry, I went to inspect the bumper area and to my surprise found a scratched up bumper with multiple imperfections that were not there prior to me dropping the vehicle off for repairs and to be clear these scratches were under the clearcoat. Clearly, they sent my vehicle to a Mickey Mouse shop to appease me and did not care at all about the quality of work that was being done and on top of it all had the audacity to return my Q7 to me in that condition and attempt to mask it by leaving the bumper wet while going over the work! I immediately sent Clinton an email noting my displeasure of what my rear bumper looked like. I also called in and spoke with the BRENDAN SMITH. I explained the situation and he advised me he would review with Clinton the next morning and get back to me. On Feb 16th I received a call from BRENDAN AND CLINTON to discuss my issues. I went into this call knowing I would stay calm and just go over my options, but unfortunately BRENDAN lacks empathy and customer service skills so the call took an unexpected turn. The unprofessionalism of BRENDAN and his lack of customer service skills was appalling. BRENDAN began by going over the timeline of the issues by saying, so the first time you saw a SMALL imperfection on your bumper, we fixed it you accepted the repairs and then the next day scratches were discovered. At this point my voice escalated BRENDAN was diminishing my concerns by using the word SMALL. I just purchased a 70k vehicle and I know for certain a brand-new vehicle should have NO imperfections. BRENDANS’ poor customer service skills continued to be exhibited throughout the entire conversation. At the end of the atrocious display of customer service we came to an agreement that I would drop off my vehicle for a SECOND time on Feb 20th, and this time an Audi loaner would be waiting for me, and it would be sent to First Class. I receive a call from First Class on Feb 21st that my car was ready for pickup. The rear bumper looks a lot better but is it 100%? of course not since now we are on repair #2 on a BRAND-NEW vehicle. I never would have thought that the management of Audi would take advantage of a customer. Little did they know that I have worked in the auto industry for a Fortune 500 company for the past 12 years. Audi’s Management team clearly displays a lack of integrity, accountability and respect for their brand and me as a loyal customer. I will never purchase or lease another vehicle from Audi of Coral Springs again and will be sure to spread the word of the horrible experience I had. More

by gaviria.jessica Verified Customer Verified Customer

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The most seamless car shopping experience. James was very communicative and Teryn was also helpful! We drove all the way from Miami and were not disappointed. James was very communicative and Teryn was also helpful! We drove all the way from Miami and were not disappointed. More

by kd92 Verified Customer Verified Customer

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Clean and friendly Convenient location Personable sales representative Non haggling Professional Trusting Informative Responsive Great quality sales representative Non haggling Professional Trusting Informative Responsive Great quality More

by Skidra Verified Customer Verified Customer

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I purchased 2021 Jeep Wrangler 4xe from Audi of Coral Springs. Salesperson, Jesse McFarlin immediately recognized the opportunity to deliver and deliver he did! Jesse's professionalism paved way for my f Springs. Salesperson, Jesse McFarlin immediately recognized the opportunity to deliver and deliver he did! Jesse's professionalism paved way for my family to have an amazing vehicle buying experience. Jesse was understanding, courteous, pressure free, accommodating, descriptive, friendly, knowledgeable, communicative thru entire acquisition process. With my wife and kids present for the purchasing process he and the stuff at the dealership were able to expedite the transaction in little over an hour so my kids were able to make their usual bedtime (school starts early). After vehicle was delivered, it need minor adjustment, and once again Jesse completed everything as promised. I highly recommend Audi of Coral Springs, Jesse McFarlin, and everyone else involved behind the scenes. Will do business again. Keep up the good work!!! More

by MAXZELENIN Verified Customer Verified Customer

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Great experience in leasing my Q7. Easy. And the staff was very knowledgeable and accommodating. Easy. And the staff was very knowledgeable and accommodating. More

by ALEX.AMSELEM Verified Customer Verified Customer

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Javier did an excellent job. He was able to put together an offer that fit our needs perfectly. He was courteous, pleasant and patient. He was able to put together an offer that fit our needs perfectly. He was courteous, pleasant and patient. More

by JDGARDNER34 Verified Customer Verified Customer

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Everyone was pleasant and professional Great experience. Love the car. Hope the service is just as good Love the car. Hope the service is just as good More

by JEFFREY.HOOPS Verified Customer Verified Customer

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This particular dealership runs a tight ship. It's clean, efficient, and to the point. Nick and Quentin were able to put together a deal that worked for me. Tony is finance was great, too. Will c It's clean, efficient, and to the point. Nick and Quentin were able to put together a deal that worked for me. Tony is finance was great, too. Will consider another Audi when my lease is up. More

by AKARA81 Verified Customer Verified Customer

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Daniel was friendly and accommodating, no games just a fair prices. During the process they never tried to up sell you, just get you the car you want, which I really appreciated. fair prices. During the process they never tried to up sell you, just get you the car you want, which I really appreciated. More

by ERIC.J.LEUGERS Verified Customer Verified Customer

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