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R G
R G at Crain Hyundai of Fayetteville

R G | Page 3

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Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

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26 Reviews
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26 Reviews

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26 Reviews of R G

November 14, 2022

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Employee Rating

It was a no pressure sale and I appreciated that and also had a good inventory to choose from More

by DARRYWADLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

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November 11, 2022

Dealership Rating
Employee Rating

Service department was canceled. Personal visit managed to complete service anyway. Tire pressure was incorrect. No one seemed interested in being helpful. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 11, 2022

Crain Hyundai of Fayetteville responded

Thank you for your feedback. I apologize that your service experience was not what you expected. Apparently there was a miscommunication on your appointment but we appreciate the opportunity to complete the repair for you. I realize how frustrating not getting the tire pressure correct after a service visit can be, again I apologize. Feel free to come by the dealership at your convenience and we are happy to adjust and correct the tire pressure. If you have additional comments or questions, you can reach me at 479-695-5807 or email: richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

October 27, 2022

Dealership Rating
Employee Rating

Had the best experience here! The salesman was great ! He made me feel very comfortable. He was very thorough in understanding what I was looking for and walking me through all as More

by Stephanybley
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Dailing 5 stars

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October 21, 2022

Dealership Rating
Employee Rating

Great service, nice waiting room to relax while you car is worked on, and free car wash 🧼 when finished. 👍😎 More

by Gumbeaux 7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

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October 07, 2022

Dealership Rating
Employee Rating

Everyone at this dealership is super nice and very helpful! I would recommend them to anyone. More

by Nettietidwell
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

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September 28, 2022

Dealership Rating
Employee Rating

Sales team is wonderful but service team needs training on the word service which I believe they are trying to do. More

by CULTIVATEDCHAOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marketing Team, Rick McGaugh, Mike Wallace , Didn’t really work with admin

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Sep 28, 2022

Crain Hyundai of Fayetteville responded

I am not sure exactly what the issues you had with our service department are but the fact that you gave us a one star for friendliness warrants an apology. Our goal is to take care of customers in a professional, polite and friendly manner. Obviously in your case that did not happen. We are in the process of training for staff members. I am happy to discuss your service visit or answer any questions you may have. Feel free to reach out to me at 479-695-5807 or email at richardmcgaugh@crainteam.net. Regards, Richard McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Sep 28, 2022

Crain Hyundai of Fayetteville responded

I am so sorry that you felt that I did not apologize. I felt that I did apologize several times during our phone conversation. I meant my comment that we did not act in a professional and polite manner to be an apology. Obviously the comment did not come off as intended. I profusely apologize and just want you to know that I understand your frustration. As I told you on the phone our service advisors were in customer training the day we spoke. I do thank you for your comments and feedback and have visited with the service manager about our conversation. We do thank you for and appreciate you and thank you for your business. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Sep 28, 2022

CULTIVATEDCHAOS responded

Rick, you and I spoke on the phone at length, you even gave me your number to call if I ever had issues again. We talked of how the department needed training and how they didn’t so much as smile. We also spoke of how one service employee said he had no idea “what I was talking about”. An apology is owed here, by you to me. I did mention in my comment that my understanding was the service department was undergoing training so anyone who read my comment would know concerns were being addressed. If you cannot take honest reviews don’t request them. You have crossed a line with this customer which should never be crossed.

Sep 28, 2022

CULTIVATEDCHAOS responded

Rick, my apologies to you if I misread your intent with your response. My experience with the service department was my first and did not go well as you know. I’m still a bit raw.

September 22, 2022

Dealership Rating
Employee Rating

Always helpful and kind. When I was waiting for my husbands sub, I had at least 4 people that I can remember stop and ask me if I needed a drink or anything. More

by toddstephfrost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

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September 20, 2022

Dealership Rating
Employee Rating

Prompt service with detailed information on what additional items are needed and quick service guaranteed! More

by Teresa.morton1267
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

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September 18, 2022

Dealership Rating
Employee Rating

This dealership is where I go to do all of the maintenance on my 2017 Hyundai Elantra. The service team her is always very efficient, helpful, and transparent. More

by irvinmartinezspringdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

Print

September 17, 2022

Dealership Rating
Employee Rating

Tyler and his team were amazing we will most definitely be back and purchase from them. More

by Jfreeman
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox, Tyler

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