Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
R G
R G at Crain Hyundai of Fayetteville

R G | Page 3

Admin

Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

Contact Me
not yet
rated
26 Reviews
not yet
rated

26 Reviews

Write a Review

26 Reviews of R G

September 13, 2022

Dealership Rating
Employee Rating

Everything was great, from out initial visit until our last visit to sign the papers. All your staff was friendly, competentent and saw to all our needs. This is our third Hyuandai purchase from Crain, More

by WINDYWINMORE
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox, Ben, Currently in Arkadelphia with Crain.

Print

August 29, 2022

Dealership Rating
Employee Rating

Friendly excellent servicecomunication honesty care amable sincero ready to attendance prioridad en resolver el problema More

by MARINASTARLIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print

August 25, 2022

Dealership Rating
Employee Rating

Everyone was very nice, friendly, professional. They actually cared and explained my service to me and ask me to come back More

by sjenk8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Way , I believe the young man last name was Watson. He was black, moved here from hot springs. He made us feel welcome yet he was a car sales person

Print

July 31, 2022

Dealership Rating
Employee Rating

They always get me in quickly and are communicative with what I need and what’s happening and I get a clean car! More

by ELIZABETHANNE_CLARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team

Print

July 18, 2022

Dealership Rating
Employee Rating

Market adjustment to much over inflated and dealer no willing to negotiate on market adjustments More

by MCARR72732
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Mark Proffitt, Dylan Way

Print
Jul 19, 2022

Crain Hyundai of Fayetteville responded

Mr. Carr, I understand your frustration with the market adjustment and if you are like me, high gas and grocery prices and frankly the price of just about everything. We do appreciate and thank you for your business. If you have further comments or questions please call me at 479-695-5807 or email richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

July 16, 2022

Dealership Rating
Employee Rating

They kept my car for 3 months and lied to me about getting it fixed then they called to tell me my car is ready but NOTHING was fixed. Liars and cheaters people in this dealership across the board. Th More

by MUSTAFA_OBEIDAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marketing Team, Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox, Zachery in finance and Zachary in service, Mike in sales, GM.. all horrible

Print
Jul 18, 2022

Crain Hyundai of Fayetteville responded

I have discussed the situation with you personally on the phone. To say we have done nothing to help with the repairs on your vehicle is simply not correct. As far as the warranty is concerned, I have personally told you I would be happy to cancel the warranty if you feel it "does not apply". You ask me to give you an explanation of why it took so long to get your vehicle back to you. As I told you on the phone, I will call you once I can discuss the service time line with the service manager. If you have additional comments please call me at 479-695-5807. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Jul 18, 2022

MUSTAFA_OBEIDAT responded

We discussed the situation on the phone I wasn’t given any solutions. When I say you kept my vehicle for 3 months and didn’t do anything with it this is 100000% correct. I had to take it to another dealership and after I spent hours at your dealership I managed to get $1000 to pay for ONE of the repairs not everything. Also, it’s not that I “feel” like the warranty does not apply it is a FACT. You are attempting to change what happened but I am NOT the person that was lying over the past few months. You are offering to help me cancel the worthless warranty but I’m still not going to get 100% refund on it. Everyone I talked to at your dealership lied to me, service manager doesn’t know what the function of an emergency break is, salesman lied left and right about how they sold it to another customer when they refused to sell it to me, GM said he didn’t approve any repairs on drive shaft when I was getting calls from service Mgr every other week that there are delays with the drive shaft, they said my emergency brake was fixed but wasn’t, GM told me I wish we never sold you this vehicle.. and so many things we discussed over the phone. Don’t make me sound like a liar.. I have nothing to hide!

1
2
3

Dealership Inventory (287 Vehicles)

2026 Hyundai Elantra
new
White exterior
CVT
Front-wheel Drive
$24,704
View Details
new 2026 Hyundai Palisade Hybrid car, priced at $52,374
2026 Hyundai Palisade Hybrid
new
Titanium exterior
Automatic
All-wheel Drive
$52,374
View Details
new 2026 Hyundai Palisade Hybrid car, priced at $52,339
2026 Hyundai Palisade Hybrid
new
White Pearl exterior
Automatic
All-wheel Drive
$52,339
View Details
new 2027 Hyundai SANTA CRUZ car
2027 Hyundai SANTA CRUZ
new
Sage exterior
Unknown
All-wheel Drive
Not Priced
View Details
new 2027 Hyundai Palisade car
2027 Hyundai Palisade
new
White Pearl exterior
All-wheel Drive
Not Priced
View Details
new 2026 Hyundai Tucson car, priced at $32,802
2026 Hyundai Tucson
new
Gray exterior
Automatic
Front-wheel Drive
$32,802
View Details
View All Inventory