RT Ives | Page 29

They fixed my Kia while I waited but even though I had an appointment I waited very long. appointment I waited very long. More

by SUPRTEDDY Verified Customer Verified Customer

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Poor communication (no line to call always goes to automated and you have to go in person), Very slow oil change , Unorganized, Nice Representatives though Inexperienced , Took 4 hours for my oil c automated and you have to go in person), Very slow oil change , Unorganized, Nice Representatives though Inexperienced , Took 4 hours for my oil change More

by Jury Verified Customer Verified Customer

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Doing a 1 star rating, because I can not do a zero rating. If this was for the service that was render on Jun 10th for 1 recall and I anti theft software. I am still waiting for my multiples message rating. If this was for the service that was render on Jun 10th for 1 recall and I anti theft software. I am still waiting for my multiples messages for a call back. Upon getting a call at 530pm on the 10th .. saying your vehicle is ready, but hurry up we close at 6 pm. Luckily I leave 15 minutes away. The very next day the engine light came on my 2012 Kia Sorento. I immediately went in person spoke to your service representative who went and spoke to the service department about the issue. Came back and give me a 26th Jun appointment. Went on the evening of the 25th, was informed that the computers has been hacked a week ago and was unable to get my vehicle checked. No phone calls , text email about this. I left 3 messages and not a single call back. Here it is a month later, engine light still on,my vehicle was giving me some hesitation and had to go to a local mechanic to get it looked at and possibility and money coming out of my pocket for a issue that I didn't have until I had those 2 services done. Please feel free to contact me if you are willing to reimburse me of any out of pocket expenses. More

by gary0268 Verified Customer Verified Customer

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We will never come back. for service there. Unsatisfied customer. Lost our parts and never would call us and keep us up to date. for service there. Unsatisfied customer. Lost our parts and never would call us and keep us up to date. More

by TDOHERTY654 Verified Customer Verified Customer

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Disorganized intake and pickup process. Got an oil change and tech did not replace the next service reminder sticker. Got an oil change and tech did not replace the next service reminder sticker. More

by jcanedy10 Verified Customer Verified Customer

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I wanted an early appt. And they were very accommodating. I had a lot of work done and they finished in record time and I am very satisfied with the finished product. I re And they were very accommodating. I had a lot of work done and they finished in record time and I am very satisfied with the finished product. I really appreciate my service advisor R. T. Ives Jr. I am rating him a 10. Thank you. Sonia E. Stanford More

by SONIAE211 Verified Customer Verified Customer

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Service Manager was great. The other staff not so much. - not friendly. Felt like repair customers were not a priority. Dealership was difficult to get in and out of for serv The other staff not so much. - not friendly. Felt like repair customers were not a priority. Dealership was difficult to get in and out of for service. Found it too crowded. Called and left messages that were never returned. I expect to purchase a new kia next year. I would not use this dealership. More

by bonhambrenda5 Verified Customer Verified Customer

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Your signage is awful. It took me 15 minutes to figure out how to get to the service area. Drove in between new cars through a narrow path not knowing where I was going… se It took me 15 minutes to figure out how to get to the service area. Drove in between new cars through a narrow path not knowing where I was going… service person really nice, but it’s overall a very disorganized process with people standing in line to be attended. I suggest better signage and installing a device so people can pick numbers and wait in a seated area to be attended in each of the counters. More

by Dani Verified Customer Verified Customer

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Recall service, kept intouch, servicing was having a rough Monday morning, but still got me in and out super quick, just over an hour. My only gripe would be getting to and parking at the service dept. rough Monday morning, but still got me in and out super quick, just over an hour. My only gripe would be getting to and parking at the service dept. It's tricky. More

by Catgirlvabch Verified Customer Verified Customer

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Purchased vehicle here so I come for the free oil change and the mechanics know the car and the mechanics know the car More

by DPALMER_3 Verified Customer Verified Customer

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