Rachael Mergott | Page 11

One of the main reasons I enjoyed working with Crest was the professionalism and expertise I was given in making this important purchase. They made us feel like family, and I appreciated their knowledge and the professionalism and expertise I was given in making this important purchase. They made us feel like family, and I appreciated their knowledge and commitment to excellence that made me feel right at home. More

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Oscar was phenomenal in taking care of our needs. Extremely well mannered and professional. 12/10 experience with Oscar Extremely well mannered and professional. 12/10 experience with Oscar More

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Excellent and caring service. Love Volvo and I recommend to friends and family. Thank you so much Crest Volvo. Love Volvo and I recommend to friends and family. Thank you so much Crest Volvo. More

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Nice dealership with very informative sales team. They go out of their way to help their customers They go out of their way to help their customers More

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This was the smoothest new car buying experience I have ever had. The entire staff is friendly and knowledgeable and the facility is beautiful. ever had. The entire staff is friendly and knowledgeable and the facility is beautiful. More

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Purchased a used vehicle from Crest Volvo and could not be any happier with the whole process. Jackson our salesman is a man of his word and worked to provide a trade and purchase my wife and I were very p be any happier with the whole process. Jackson our salesman is a man of his word and worked to provide a trade and purchase my wife and I were very pleased with. Rachel in financing was also great to work with. Our experience was nothing less than 5 star. More

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Friendly and knowledgeable staff made for a enjoyable buying experience. My sales consultant answered all my questions and encouraged me to reach out for any future questions I might have. Will recommend buying experience. My sales consultant answered all my questions and encouraged me to reach out for any future questions I might have. Will recommend this dealership to all my friends. More

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Everyone was genuinely nice and respectful. It was a pleasure to meet everyone. The entire process was very enjoyable It was a pleasure to meet everyone. The entire process was very enjoyable More

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An excellent and enjoyable experience, from start to finish. Gage was great on the internet sales front, and the entire staff I dealt with were great. finish. Gage was great on the internet sales front, and the entire staff I dealt with were great. More

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UPDATE: The dealer principal, Jason, got involved after this review was posted and immediately offered to purchase the vehicle back with no questions asked. I purchased a sign unseen 2021 Certified Pre this review was posted and immediately offered to purchase the vehicle back with no questions asked. I purchased a sign unseen 2021 Certified Pre-Owned XC90 From Crest. I wired the cash, and arranged to pick the car up ONE WEEK after I paid, because I live 3 hours away. I booked a $150 ride to Frisco. Upon pickup I noticed the car wasn't detailed. I was shocked, but didn't have time to wait for them to clean anything. I had to get in the car immediately to drive back to Austin for meetings and kid pickup. THE CAR SMELLED LIKE SMOKE. There were ash marks near the windows, ashes in the cup holders, ash trays, and console. I asked the salesperson he said "i didn't smell anything or look closely". Sam the "general manager" wants to haggle about cleaning fees and "if you were close I would fix it"....NEVER did Sam offer a solution, rather asked me to fix the problem and I will reimburse you up to $300. I have no recourse, cant return the car, cant do anything except smell musty, stale, cheap cigarette smell in my 50K used car. Boo More

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