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Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
135 Reviews

Dealership Experience

8 yrs, 7 mos

Industry Experience

5 yrs, 9 mos

Languages Spoken

American Sign Language American Sign Language

4.9

135 Reviews

Write a Review

135 Reviews of Rachel Aguilar

December 19, 2025

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Employee Rating

i think Russ Darrow Honda has a great atmosphere that i enjoy each time i come in for any kind of help More

by brooklynN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Glenn Tucek, Adriana Perez, Maddie Wojciechowski, Angleo Balsamo, Alondra Sandoval

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Dec 19, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

December 17, 2025

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Employee Rating

Everyone is extremely nice and professional, Rachel has been very nice to work with and very knowledgeable with everything that is going on with my car and always keeping me informed. I'm extremely happy w More

by Kevin Barry
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Dec 18, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

December 17, 2025

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Employee Rating

great customer service. great service. love the video provided to me at time of my service. More

by YVETKE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alondra Sandoval

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Dec 17, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

November 30, 2025

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I had a good customer experience with the servicing of my vehicle, Rachel was great More

by Shariaheuell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 30, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

November 21, 2025

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Employee Rating

Rachael was great, she help me with 2022 Honda Passport situation. I will definitely be back and recommend your dealership to others. More

by Kevin Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Nov 21, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

November 09, 2025

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I love the video that you send so we can know what was done thanks! More

by COBBSREGINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown, Cruz Drahonovsky, Samantha Trepczyk

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Nov 09, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

November 06, 2025

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Employee Rating

Rachel is amazing! Every experience with her is a positive experience with exceptional customer service!!!! More

by KIMMFOSTER2
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Nov 07, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

November 06, 2025

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Employee Rating

The customer serve service rep was great. But the guy that has to work on my 2008, Honda Pilot did a lousy job, he took shortcuts, he did not completely evacuate the fluid for my power steeri More

by Jdb56177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alondra Sandoval

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Nov 09, 2025

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. George Matthews george.matthews@russdarrow.com

November 06, 2025

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Employee Rating

Rachel is remarkably approachable. She’s also very pro active. I was impressed with the things she brought to my attention that were not on the agenda for the appointment. More

by beccaeanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

November 05, 2025

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Employee Rating

Everything was handled in a timely and professional manner from the time I got there until the time I left. More

by pez2915
Workmanship
Service Time
Recommend Dealer
Yes
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Nov 05, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

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