Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
82 Reviews

Dealership Experience

8 yrs

Industry Experience

5 yrs, 2 mos

Languages Spoken

American Sign Language American Sign Language

4.9

82 Reviews

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82 Reviews of Rachel Aguilar

May 23, 2025

Dealership Rating
Employee Rating

Tried to sell me stuff I didn’t need, like an oil change with 40% oil life left and new tires when tread was at 5 and only 21,000 miles on the vehicle. More

by vdaniels1
Service Price Transparency
Workmanship
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Recommend Dealer
No
May 27, 2025

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

May 22, 2025

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Excellent service from start to finish! Rachel did a great job of explaining options, scheduling service and communication throughout. More

by KRISTEN.L.CHAMBERS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 22, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

May 19, 2025

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Everything was perfect! Quick service. Helped with my problem. Answered all my questions. Explained everything clearly. Rachel was very helpful at the desk. And Ramon explai More

by keithbbender
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 19, 2025

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

May 19, 2025

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I was very pleased with how much they care about there customers every thing work wonderful ❤️ More

by MS.TUCKER
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 19, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

May 18, 2025

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The people and shop was not welcome or open to my issue. I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a More

by 88vang.a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jay Malkowski, Jonathan Stein , There were there were two other techs who drove my car as well. I’m unsure the service writers name who made the yellow racist comment but he works to the direct left of Rachel as she sits on the end.

May 21, 2025

Russ Darrow Honda responded

We take our customer feedback very seriously and would like the opportunity to learn more about your experience. Can you please contact us at your earliest convenience? We look forward to hearing from you. George Matthews george.matthews@russdarrow.com

May 17, 2025

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Amazing service, very personable staff that took the extra time to make sure everything was satisfactory. Grateful to have experienced such awesome customer service! (: More

by hungergamespop
Service Price Transparency
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Recommend Dealer
Yes
May 17, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

May 15, 2025

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Russ Darrow Honda has been my go-to dealership for more than 20 years. They are professional and courteous at every encounter. More

by PAULETTESJOHNSON
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 15, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

May 05, 2025

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I have had good experiences with Russ Darrow Honda for many years. They have a no appointment express lane for oil changes and tire rotations that I like. Also any work done includes an inspection of tire More

by GREGSTEFAN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 05, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

May 05, 2025

Dealership Rating
Employee Rating

Very easy to schedule since they called me. Clear explanations and videos. Very kind and courteous workers. More

by NSHRAMEK
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 05, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

May 02, 2025

Dealership Rating
Employee Rating

Easy service, very professional, fast and efficent . Gave me options for future services and quoted accurately More

by Christian Damiano
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

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