Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda
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Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
75 Reviews

Dealership Experience

8 yrs

Industry Experience

5 yrs, 2 mos

Languages Spoken

American Sign Language American Sign Language

4.9

75 Reviews

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75 Reviews of Rachel Aguilar

May 05, 2025

Dealership Rating
Employee Rating

Very easy to schedule since they called me. Clear explanations and videos. Very kind and courteous workers. More

by NSHRAMEK
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 05, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

May 05, 2025

Dealership Rating
Employee Rating

I have had good experiences with Russ Darrow Honda for many years. They have a no appointment express lane for oil changes and tire rotations that I like. Also any work done includes an inspection of tire More

by GREGSTEFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

May 02, 2025

Dealership Rating
Employee Rating

Very clean as always when I bring my car in. They completed my tune-up fast and efficient. More

by jmvavrek
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 02, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

May 02, 2025

Dealership Rating
Employee Rating

Easy service, very professional, fast and efficent . Gave me options for future services and quoted accurately More

by Christian Damiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

May 01, 2025

Dealership Rating
Employee Rating

Simply amazing My experience there was very pleasurable Rachel Was very knowledgeable And very professional I would recommend anyone that owns a Honda to come visit her More

by STECKSTECKI
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 01, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

May 01, 2025

Dealership Rating
Employee Rating

Rachel is a star, although everyone there is very nice. A shout-out to Karen the shuttle driver as well. I used to take my vehicle to Schlossman but Russ Darrow is closer to my house and more convenient More

by meinbills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karen

May 01, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

April 28, 2025

Dealership Rating
Employee Rating

Excellent service, very communicative, was able to modify service day of appt and complete quickly. Communication is best if you’re able to talk to a person on the phone or face to face. Had some difficulty More

by MARIE.C.BRIDGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

April 27, 2025

Dealership Rating
Employee Rating

My favorite place for automobile service and repairs. Reliable, knowledgable and friendly representatives and staff. More

by NOLANDCM
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Apr 27, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

April 23, 2025

Dealership Rating
Employee Rating

They really did everything they could for my convenience and for my car’s repair. More

by ggiombi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Apr 23, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

April 21, 2025

Dealership Rating
Employee Rating

I love the dealership but this time I wasn't satisfied with the service I received. I got a oil change and tire rotation now when I'm driving on the expressway my truck is shaking and it wasn't doing that More

by LATORIAMCBEATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2025

Russ Darrow Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

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