Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
102 Reviews

Dealership Experience

8 yrs, 2 mos

Industry Experience

5 yrs, 4 mos

Languages Spoken

American Sign Language American Sign Language

4.9

102 Reviews

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102 Reviews of Rachel Aguilar

July 29, 2025

Dealership Rating
Employee Rating

So far so good, from car search, financing, and our first year of ownership and maintenance. 5 stars. Am I dreaming? More

by Al
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

July 29, 2025

Dealership Rating
Employee Rating

Very friendly, always smiling Wry knowledgeable of what had to be done. Thank you for such great service More

by rregozzi
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

July 28, 2025

Dealership Rating
Employee Rating

Went on without an appointment and they were able to fit me in. As always Jon was very helpful. They are very helpful and knowledgeable. I will be back next month for another oil change. More

by DAN.MILLER
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein

Jul 28, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

July 26, 2025

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Great place and friendly people. I can recommend this dealership to anyone. Take care of it's customers More

by P.REID48
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Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein

July 25, 2025

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Consistently good service. Very thorough in explaining what needs to done, how long it will take, and finishes on time. Very pleased. More

by FENNEMMR
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Jul 25, 2025

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

July 24, 2025

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The dealership was fine. Customer service was terrible. I never received such poor service since I’ve been coming there. More

by R.BLA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown, Adriana Perez

Jul 24, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

July 16, 2025

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The service I receive is always top notch! Thank you for being great at what you do More

by KJACK8208
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 16, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

July 15, 2025

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Employee Rating

They were able to find a solution to repair a vibration I was experiencing even though the original parts required were no longer available. More

by RDOAN3
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 16, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. Rachel and our team appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

July 04, 2025

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Employee Rating

She was very nice and expend everything well, the service was fast and the video was well conducted with gratitude and experience, thank you. More

by ALICE9
Service Price Transparency
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Recommend Dealer
Yes
Jul 04, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

July 01, 2025

Dealership Rating
Employee Rating

Rachel and Li explained the service process very well. They even went out of their way to adjust the display screen that I was having difficulty with. Thanks to you both. More

by BEWELL05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach, Li Xiong

Jul 01, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

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