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Rachel Aguilar
82 Reviews
Dealership Experience
8 yrs
Industry Experience
5 yrs, 2 mos
Languages Spoken
American Sign Language
82 Reviews
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82 Reviews of Rachel Aguilar
Verified Customer
May 19, 2025
Everything was perfect! Quick service. Helped with my problem. Answered all my questions. Explained everything clearly. Rachel was very helpful at the desk. And Ramon explai Quick service. Helped with my problem. Answered all my questions. Explained everything clearly. Rachel was very helpful at the desk. And Ramon explained exactly what I needed to do. They both were very helpful. Thank you!! More
by keithbbender
Other Employees Tagged: Rachel Aguilar
May 18, 2025
The people and shop was not welcome or open to my issue. I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a second look into my car having deceleration issues and two of their techs couldn’t follow instructions on how to make it replicate then would refuse to go on another drive with me in it and instead tells a 2 month old tech to come in with me. The tech feels my deceleration concern but assumes that’s just how hybrids drive.. also the service writer next to Rachel, made a racist comment on my first visit. An Asian tech came back and handed me keys to an SI civic assuming it was for me. I told him no that’s not me. The tech then gives it to the service writer and he says, well go find another Yellow one (Asian) bc the SI apparently belonged to a different Asian person (I’m Asian as well). Though the racial comment wasn’t directed directly at me, to even utter those words is quite disrespectful and tells you the type of culture they allow there at Russ Darrow. More
by 88vang.a
Other Employees Tagged: Jay Malkowski, Jonathan Stein , There were there were two other techs who drove my car as well. I’m unsure the service writers name who made the yellow racist comment but he works to the direct left of Rachel as she sits on the end.
May 17, 2025
Amazing service, very personable staff that took the extra time to make sure everything was satisfactory. Grateful to have experienced such awesome customer service! (: extra time to make sure everything was satisfactory. Grateful to have experienced such awesome customer service! (: More
by hungergamespop
May 15, 2025
Russ Darrow Honda has been my go-to dealership for more than 20 years. They are professional and courteous at every encounter. than 20 years. They are professional and courteous at every encounter. More
by PAULETTESJOHNSON
Other Employees Tagged: Jay Malkowski, Aleiah Brown, Maddie Wojciechowski, Joe Winklepleck
May 05, 2025
I have had good experiences with Russ Darrow Honda for many years. They have a no appointment express lane for oil changes and tire rotations that I like. Also any work done includes an inspection of tire many years. They have a no appointment express lane for oil changes and tire rotations that I like. Also any work done includes an inspection of tires and brakes etc. They even text me a video showing the work and inspection! More
by GREGSTEFAN
Other Employees Tagged: Jonathan Stein, Christopher Berger, Aleiah Brown, Adriana Perez
May 02, 2025
Easy service, very professional, fast and efficent . Gave me options for future services and quoted accurately Gave me options for future services and quoted accurately More
by Christian Damiano
Other Employees Tagged: Jonathan Stein, Christopher Berger, Aleiah Brown, Zach Gresbach
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