Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
130 Reviews

Dealership Experience

8 yrs, 6 mos

Industry Experience

5 yrs, 8 mos

Languages Spoken

American Sign Language American Sign Language

4.9

130 Reviews

Write a Review

130 Reviews of Rachel Aguilar

November 09, 2025

Dealership Rating
Employee Rating

I love the video that you send so we can know what was done thanks! More

by COBBSREGINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

November 06, 2025

Dealership Rating
Employee Rating

Rachel is remarkably approachable. She’s also very pro active. I was impressed with the things she brought to my attention that were not on the agenda for the appointment. More

by beccaeanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

November 06, 2025

Dealership Rating
Employee Rating

Rachel is amazing! Every experience with her is a positive experience with exceptional customer service!!!! More

by KIMMFOSTER2
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Nov 07, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

November 06, 2025

Dealership Rating
Employee Rating

The customer serve service rep was great. But the guy that has to work on my 2008, Honda Pilot did a lousy job, he took shortcuts, he did not completely evacuate the fluid for my power steeri More

by Jdb56177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alondra Sandoval

Nov 09, 2025

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. George Matthews george.matthews@russdarrow.com

November 05, 2025

Dealership Rating
Employee Rating

Everything was handled in a timely and professional manner from the time I got there until the time I left. More

by pez2915
Workmanship
Service Time
Recommend Dealer
Yes
Nov 05, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

November 01, 2025

Dealership Rating
Employee Rating

I was thrilled that Russ Darrow provided a video overview of my car and the services that were needed, and that they didn't push services that I didn't need. I feel confident that they were honest and had my More

by barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Perez, Zach Gresbach

Nov 01, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

October 25, 2025

Dealership Rating
Employee Rating

I always do a walki-in and they get me in and out. Very efficient! More

by latosha.morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

Oct 25, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

October 12, 2025

Dealership Rating
Employee Rating

The dealership is very clean indicating that there is an attention to detail pertaining to matters. More

by pmacgillis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Berger

Oct 12, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

October 10, 2025

Dealership Rating
Employee Rating

Always a pleasure. Service writers always great. Works always fast. Can’t ever complain. Always what I need! More

by ekexpress22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

October 10, 2025

Dealership Rating
Employee Rating

The staff are always very helpful and courteous. I trust Russ Darrow. I am a long time and continuing customer. More

by CMCCARTHY30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

1
...

Dealership Inventory (287 Vehicles)

new 2025 Honda Pilot car, priced at $46,407
2025 Honda Pilot
new
Lunar Silver Metallic exterior
Automatic
All-wheel Drive
new 2025 Honda Pilot car, priced at $47,255
2025 Honda Pilot
new
Sonic Gray Pearl exterior
Automatic
All-wheel Drive
new 2026 Honda Passport car, priced at $51,235
2026 Honda Passport
new
Nh-731p/Crystal Bl exterior
Automatic
All-wheel Drive
new 2025 Honda Pilot car, priced at $44,005
2025 Honda Pilot
new
Platinum White Pearl exterior
Automatic
All-wheel Drive
new 2025 Honda Pilot car, priced at $43,145
2025 Honda Pilot
new
Lunar Silver Metallic exterior
Automatic
All-wheel Drive
new 2025 Honda Pilot car, priced at $39,608
2025 Honda Pilot
new
Nh-731p/Crystal Bl exterior
Automatic
All-wheel Drive