Rachel Aguilar | Page 2

Great experience from setting the appointment all the way through the checkout process. Rachel Aguilar is great. through the checkout process. Rachel Aguilar is great. More

by cullen3 Verified Customer Verified Customer

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Rachel kept me posted and informed on the repairs that were needed as well as pricing. Repairs were completed in a timely manner were needed as well as pricing. Repairs were completed in a timely manner More

by jonesmichele2016 Verified Customer Verified Customer

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Rachel made me feel very comfortable with the technician's analysis. Both did a great job. technician's analysis. Both did a great job. More

by MarkPayette Verified Customer Verified Customer

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I always go to Russ Darrow Hunda for all my servicing. The team there is always professional, courteous, knowledgeable and fast. My mechanic, Mike always take the time to explain everything to to me. I ap The team there is always professional, courteous, knowledgeable and fast. My mechanic, Mike always take the time to explain everything to to me. I appreciate the atmosphere Russ Darrow provides. More

by JET742000 Verified Customer Verified Customer

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I was treated very respectfully by the dealership. I plan on coming back in the future for more service. I plan on coming back in the future for more service. More

by cookie8581 Verified Customer Verified Customer

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I'm ben doing business with you over the years you always gave me good service gave me good service More

by bdelonge50 Verified Customer Verified Customer

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Very thorough! Rachael was very helpful snd described everything that needed to be done. Thought the video that was sent was interesting Rachael was very helpful snd described everything that needed to be done. Thought the video that was sent was interesting More

by TOOTS3214 Verified Customer Verified Customer

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5 Rachel, went above and beyond with assisting me with the service I needed. Always professional and kind. Great customer service. the service I needed. Always professional and kind. Great customer service. More

by Shaniaheuell Verified Customer Verified Customer

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The dealership is courteous and always fully staffed to help a wide range of customers. help a wide range of customers. More

by STEVE1OERTEL Verified Customer Verified Customer

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Communication seemed to be lacking from the start. When I spoke with Rachel on the phone and inquired about what the diagnostic fee covered and entailed, she communicated that the fee was more of a de When I spoke with Rachel on the phone and inquired about what the diagnostic fee covered and entailed, she communicated that the fee was more of a deposit hold rather than actual payment for the technician’s time. At time of service I spoke with a different customer service employee who checked me in. He took down what I had already known to be the issue of the vehicle and also forgot to detail issues with the rear window. When this was brought up to Rachel she questioned my word and went back to the tech to ask what they had thought of the issue. At this time she came back and said I would be charged an additional diagnostic fee for that issue, even though it was mentioned at check in. When reviewing the estimate I questioned the price of the part that I needed due to the fact that when searching the part online through Honda I was able to find it for less than what they wanted to charge me. Overall the service was far below what I expected from a well known dealership. I was greatly disappointed and will be sure to deter others from Russ Darrow Honda at all costs. Once I returned to my vehicle the tech had left the trash from their diagnostics in my car. Just a very rude and awful experience throughout. More

by COURTNEYOSHEA23 Verified Customer Verified Customer

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