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Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar | Page 2

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
215 Reviews

Dealership Experience

9 yrs

Industry Experience

6 yrs, 2 mos

Languages Spoken

American Sign Language American Sign Language

4.9

215 Reviews

Write a Review

215 Reviews of Rachel Aguilar

May 16, 2026

Dealership Rating
Employee Rating

Service was performed within my time expectations. The car ran better after than before. In my haste to leave and get to work, I discovered that I’d left my phone in the waiting room. I called a More

by D92750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski, Zach Gresbach , Alyssa Killian

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May 16, 2026

Russ Darrow Honda responded

We’re glad your service appointment fit your schedule and that your CR-V is running better. It’s great to hear our team kept your phone safe until you returned. Rachel, Maddie, and Zach appreciate your feedback and look forward to helping with your next Honda service. Thanks for the five stars! George Matthews george.matthews@russdarrow.com

May 15, 2026

Dealership Rating
Employee Rating

Very professional Easy to get in and excellent service and keeping me updated with the progress. More

by DORISJESSE40
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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May 15, 2026

Russ Darrow Honda responded

It’s great to hear that servicing your Honda CR-V was smooth and professional. Rachel is glad she could keep you updated throughout the process. We look forward to helping you again whenever you need support. George Matthews george.matthews@russdarrow.com

May 14, 2026

Dealership Rating
Employee Rating

Pleasant It was relaxing and helpful and pleasant. I love coming in to get my car looked at. That's why I keep coming back. More

by cheashamANGUM2
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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May 14, 2026

Russ Darrow Honda responded

Thank you for noting the relaxing and helpful experience with your Honda HR-V service. We’re happy to be your go-to for routine maintenance. We look forward to welcoming you back. George Matthews george.matthews@russdarrow.com

May 13, 2026

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Employee Rating

Rachel is an amazing employee and asset to your company! Rachel is client centric detailed and always flexible and helpful. More

by Chadheinen2
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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May 13, 2026

Russ Darrow Honda responded

Thank you for your kind words about Rachel’s client-focused attention and flexibility during your Honda Odyssey’s service. We’re glad she could offer the detailed support you needed. Thank you for choosing us. George Matthews george.matthews@russdarrow.com

May 13, 2026

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Employee Rating

Great staff, clean facilities, great service. No pressure about services offered is appreciated. And making service appointments is easy and timely. More

by scott.soukup1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2026

Russ Darrow Honda responded

Thank you for highlighting our attentive team and clean facility. We’re glad scheduling service for your Honda felt straightforward and prompt and that our recommendations came without pressure. Rachel appreciates your feedback and looks forward to assisting you with future maintenance. George Matthews george.matthews@russdarrow.com

May 08, 2026

Dealership Rating
Employee Rating

Work well done, thanks. Both vehicles serviced there for years. Timely and as promised. Two thumbs up More

by Jmslms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach, Edgardo Acosta

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May 08, 2026

Russ Darrow Honda responded

It’s wonderful to know our team has provided timely, reliable service for your Honda Odyssey and your other vehicle over the years. We’re glad each visit lived up to its promise. Thank you for your continued trust. George Matthews george.matthews@russdarrow.com

May 08, 2026

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Employee Rating

Very friendly staff and they did exactly what I needed to my car in a timely fashion More

by SHERRY123080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Alicia Love, Kailah Flores-Malone, Edgardo Acosta

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May 08, 2026

Russ Darrow Honda responded

Thank you for the five-star rating. We’re glad our team completed your Honda Civic service promptly and addressed exactly what you needed. We look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

May 07, 2026

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Employee Rating

The service department is excellent. Their technicians are well trained and experienced. When I have a difficult problem, they solve it. More

by MarkPayette
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lesia Matthis, AL COBB, Jay Malkowski, Jonathan Stein, Aleiah Brown, Maddie Wojciechowski, Bobby Ljubich

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May 08, 2026

Russ Darrow Honda responded

We appreciate you highlighting our service team’s expertise with your Honda Pilot. It’s great to know our technicians can tackle challenging issues and keep you moving. George Matthews george.matthews@russdarrow.com

May 07, 2026

Dealership Rating
Employee Rating

I hit a large object and blew out my tire that I had just purchased from another dealer. After I received no response from them I called Russ Darrow to get it repaired. Rachel called, explained the situation More

by milwpacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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May 07, 2026

Russ Darrow Honda responded

Thank you for sharing your experience with your Honda Accord Hybrid. We’re glad Rachel was able to secure warranty coverage and get you back on the road without the extra trip. We look forward to helping you again in the future. George Matthews george.matthews@russdarrow.com

May 06, 2026

Dealership Rating
Employee Rating

Always have a good experience with quality work. As of now, customer service is real. Nice and Knowledgeable More

by Joseph100
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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May 07, 2026

Russ Darrow Honda responded

Thank you so much, Joseph, for your kind words and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

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