Rachel Aguilar

I was treated very respectfully by the dealership. I plan on coming back in the future for more service. I plan on coming back in the future for more service. More

by cookie8581 Verified Customer Verified Customer

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I'm ben doing business with you over the years you always gave me good service gave me good service More

by bdelonge50 Verified Customer Verified Customer

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Very thorough! Rachael was very helpful snd described everything that needed to be done. Thought the video that was sent was interesting Rachael was very helpful snd described everything that needed to be done. Thought the video that was sent was interesting More

by TOOTS3214 Verified Customer Verified Customer

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5 Rachel, went above and beyond with assisting me with the service I needed. Always professional and kind. Great customer service. the service I needed. Always professional and kind. Great customer service. More

by Shaniaheuell Verified Customer Verified Customer

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The dealership is courteous and always fully staffed to help a wide range of customers. help a wide range of customers. More

by STEVE1OERTEL Verified Customer Verified Customer

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Communication seemed to be lacking from the start. When I spoke with Rachel on the phone and inquired about what the diagnostic fee covered and entailed, she communicated that the fee was more of a de When I spoke with Rachel on the phone and inquired about what the diagnostic fee covered and entailed, she communicated that the fee was more of a deposit hold rather than actual payment for the technician’s time. At time of service I spoke with a different customer service employee who checked me in. He took down what I had already known to be the issue of the vehicle and also forgot to detail issues with the rear window. When this was brought up to Rachel she questioned my word and went back to the tech to ask what they had thought of the issue. At this time she came back and said I would be charged an additional diagnostic fee for that issue, even though it was mentioned at check in. When reviewing the estimate I questioned the price of the part that I needed due to the fact that when searching the part online through Honda I was able to find it for less than what they wanted to charge me. Overall the service was far below what I expected from a well known dealership. I was greatly disappointed and will be sure to deter others from Russ Darrow Honda at all costs. Once I returned to my vehicle the tech had left the trash from their diagnostics in my car. Just a very rude and awful experience throughout. More

by COURTNEYOSHEA23 Verified Customer Verified Customer

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The dealership is OK but can't believe it cost $96 for an oil change .gotta find a cheaper place next time. oil change .gotta find a cheaper place next time. More

by DYHHYD Verified Customer Verified Customer

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Rachel always takes that extra step to be sure your service problem is solved and the client is always informed during the process! service problem is solved and the client is always informed during the process! More

by Eubank45 Verified Customer Verified Customer

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Everyone was friendly. The video under the truck is great They show you what everything looks like under the truck and what work was done The video under the truck is great They show you what everything looks like under the truck and what work was done More

by IAMBUX427 Verified Customer Verified Customer

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The place is very well-run and clean, with nice vehicles and polite staff. I had a few issues but Daryl helped me solve them. and polite staff. I had a few issues but Daryl helped me solve them. More

by Eric Verified Customer Verified Customer

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