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Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
116 Reviews

Dealership Experience

8 yrs, 4 mos

Industry Experience

5 yrs, 6 mos

Languages Spoken

American Sign Language American Sign Language

4.9

116 Reviews

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116 Reviews of Rachel Aguilar

September 09, 2025

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Best service I have received from a car dealership! The fact that they saw me the same day was great. More

by artieturner91
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Sep 09, 2025

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

September 08, 2025

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Always receive great service! I just don't understand why it takes an hour and a half to do an oil change and tire rotation when it only takes 20 minutes at other dealerships. More

by jillkoscinski
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

August 30, 2025

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Reliable, caring, dealership that cares to get you in the car you need. Great team to work with! More

by JIM_DASHIELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Derrick Taylor

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Aug 30, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

August 22, 2025

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The dealer had shuttle service since it was an overnight work order. The service tech provided video explaining the work. The service advisor took the time to get everything right. More

by smlustig
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 22, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

August 21, 2025

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Great customer service, whether by appointment or as a pop-in. I always am made to feel like a best customer. Everyone is very knowlegeable. More

by DARC114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

August 20, 2025

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The workshop is very attentive to possible failures and alerts you to minimize costs without damaging the unit. This is highly valued because a vehicle isn't just a piece of furniture on wheels. Cars are v More

by ISAIASRMERINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Jay Malkowski, Christopher Berger, CJ Nelson, Mike Graat, Maddie Wojciechowski , Alondra Sandoval

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Aug 20, 2025

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

August 10, 2025

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Awesome service very helpful and the hours are great for my work schedule thank you all More

by rjcruz21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Cruz [no relation]

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Aug 10, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

August 10, 2025

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Employee Rating

Always trying to upsell and put fear in you if you don’t agree to they’re never ending fluid changes. Also, they should check to see if you recently had services done before telling you what you need. More

by Hackman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Christopher Berger

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Aug 11, 2025

Russ Darrow Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. George Matthews george.matthews@russdarrow.com

August 09, 2025

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Employee Rating

I have been a customer for Russ Darrow for a very long time because they do their best to resolve problems with my Honda vehicles. Rachel moved quickly and effectively through my service. More

by AZ91JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 09, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

August 04, 2025

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Employee Rating

I was happy with the service and work was done with in the time thanks More

by Shahkirit4567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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