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Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
97 Reviews

Dealership Experience

8 yrs, 2 mos

Industry Experience

5 yrs, 4 mos

Languages Spoken

American Sign Language American Sign Language

4.9

97 Reviews

Write a Review

97 Reviews of Rachel Aguilar

July 04, 2025

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Employee Rating

She was very nice and expend everything well, the service was fast and the video was well conducted with gratitude and experience, thank you. More

by ALICE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 04, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

July 01, 2025

Dealership Rating
Employee Rating

Rachel and Li explained the service process very well. They even went out of their way to adjust the display screen that I was having difficulty with. Thanks to you both. More

by BEWELL05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach, Li Xiong

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Jul 01, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

June 29, 2025

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Employee Rating

She was great and informed me of my needs without being to pushy. Very professional I would recommend her More

by DARYLROB37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AL COBB, CJ Nelson, Aleiah Brown, Adriana Perez, Samantha Trepczyk, Myrien Harris

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Jun 29, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

June 27, 2025

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Employee Rating

Customer service was a awesome appreciate everything everything was perfect I would recommend Russ Darrow anytime More

by BRANDONCHAPPLE15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rowley Clayborn

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Jun 27, 2025

Russ Darrow Honda responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! George Matthews george.matthews@russdarrow.com

June 24, 2025

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Employee Rating

Reliable and friendly. I very much appreciate the pick-up service of my vehicle and return of it. Excellent service department. More

by MNGILES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 24, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

June 23, 2025

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Employee Rating

It's a good dealership to go to. . They actually care about there customers an take care of them as well. More

by MURRAYJCDL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Jun 23, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

June 22, 2025

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Employee Rating

I had a very good experience at Russ Sarrow, buying my Honda Odyssey. Daryl Robinson worked very hard to get me exactly what I wanted. More

by SLHUNTFRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Johnson, Daryl Robinson

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Jun 22, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

June 20, 2025

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Employee Rating

The service was great. Rachel explained everything that was part of the service and gave me an accurate estimate on how long it would take. More

by KFBCOBRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 20, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

June 18, 2025

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Employee Rating

Best service representative ever had at honda. Thank you very much for taking care of me.My name is glover morgan More

by POPHLMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Gerald Johnson, Mike Graat, Zach Gresbach

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Jun 18, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

June 17, 2025

Dealership Rating
Employee Rating

Feel like I'm repeating myself but once again the service was great and once again Rachel was great. Also again Jay was available over the phone before appointment to go over what was needed to be done. The More

by davesi98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Christopher Berger

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Jun 17, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

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