Rachel Collins

Lori Morhr greeted us as we drove up to RBM Mercedes of Alpharetta. She was helpful and very friendly. She was knowledgeable and quickly set us at ease answering our questions and did an excellent job dire Alpharetta. She was helpful and very friendly. She was knowledgeable and quickly set us at ease answering our questions and did an excellent job directing us to the car that suited us the best. The whole experience was successful and absolutely enjoyable. More

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We had a wonderful experience buying a car at RBM Mercedes of Alpharetta, Georgia. Ms. Lori Mohr, our sales representative, was especially helpful. Her knowledge and professionalism made our buying e Mercedes of Alpharetta, Georgia. Ms. Lori Mohr, our sales representative, was especially helpful. Her knowledge and professionalism made our buying experience easy and pleasurable. Thank you RBM Mercedes and Ms. Lohr. James T. Engle More

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Britt helped us through replacing a totaled ML 350…very patient in explaining all the newer options! We happily decided on a new GLE after he guided us through the different models available now. We look patient in explaining all the newer options! We happily decided on a new GLE after he guided us through the different models available now. We look forward to confidently referring him and RBM to our friends and neighbors. Thanks so much! More

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I was referred to Dan Berry of RBM Alpharetta, by a close friend. We have all had car dealerships that wanted to move at their pace. Dan wanted to move at my pace, with my timing, and my car selection. Dan i friend. We have all had car dealerships that wanted to move at their pace. Dan wanted to move at my pace, with my timing, and my car selection. Dan is incredibly knowledgeable and helped me solidify our selection of the 450e. We have purchased many cars over the years, but this buying experience has been the best. Relaxing, informative, great vehicle and great pricing. The trade-in team was efficient and we achieved a solid price. Rachel in Finance was so easy to work with. Rachel is personable, knowledgeable, efficient, and fast. Such a nice change. Then, into the new car with Martin as the instructor, was more of the same….Pleasant, so knowledgeable, had answers to every question, gave me his cell number to call if any questions. If you are looking for the best car buying experience, call RBM of Alpharetta, and ask for Dan Berry. You will be more than happy that you did. More

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A Seamless & Outstanding Car Leasing Experience! I recently leased a 2024 EQE 350+ from RBM of Alpharetta, and I couldn’t be happier with the experience. From the moment we walked in, Tim Holley— I recently leased a 2024 EQE 350+ from RBM of Alpharetta, and I couldn’t be happier with the experience. From the moment we walked in, Tim Holley—our Leasing Consultant—made the entire process smooth, efficient, and truly enjoyable. Tim was exceptionally helpful, knowledgeable, and genuinely committed to making sure we got the best deal possible. He took the time to explain everything thoroughly, answered all of our questions with patience, and ensured we were comfortable every step of the way. We had gone to dealership to test drive EQB and were looking to lease EQB SUV. Tim did take us on test drive of EQB but he also show us this excellent deal on EQS which we ended up leasing. Thanks to him, this lease turned out to be one of the easiest and most pleasant car-buying decisions I’ve ever made. Tim also very reachable and responsive even after leasing the car. The dealership itself was professional, welcoming, and organized. It’s clear that RBM of Alpharetta values customer service and integrity. If you're in the market for a Mercedes-Benz, I highly recommend RBM of Alpharetta—and especially working with Tim Holley. Five stars all the way! 🌟 More

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Britt was professional, knowledgeable, I had excellent experience, he was pleasure to work with. Thank you experience, he was pleasure to work with. Thank you More

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RBM of Alpharetta is way to go. From entry to exit, the services are impeccable. You feel very welcomed. We ordered a premium car and the building process was made very easy by Bi From entry to exit, the services are impeccable. You feel very welcomed. We ordered a premium car and the building process was made very easy by Bill's patience, knowledge and expertise. Bill was exceptional in his approach , conversation, guidance and ability to handle challenges. RBM of Alpharetta is the best Mercedes dealer. The finance department, led by Racheal was seamless. Overall, if you want a stress free, non pressure buying process, please check RBM of Alpharetta first. More

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I had a very enjoyable experience with my recent purchase at RBM of Alpharetta. Bill Favini was an excellent, informative, experienced and extremely helpful sales agent. The inventory at the dealership was e at RBM of Alpharetta. Bill Favini was an excellent, informative, experienced and extremely helpful sales agent. The inventory at the dealership was extensive, and I was able to find the car that I wanted at the first visit. Additionally, the staff was courteous, professional and very attentive. Lastly, I am very pleased with my purchase, and the car is beautiful! I would highly recommend purchasing a car from Bill Favini at RBM of Alpharetta. More

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This commentary will cover my experience with three people at RBM of Alpharetta: Rachel Collins in Finance; Martin Hina, Delivery Specialist; and, Bill Favini in Sales. FINANCE: Rachel was very plea people at RBM of Alpharetta: Rachel Collins in Finance; Martin Hina, Delivery Specialist; and, Bill Favini in Sales. FINANCE: Rachel was very pleasant and made "signing" fun, no pressure, engaging, and an overall "breeze." We bought an EV and decided to apply for the Alternative Fuel Vehicle License Plate (AF). Rachel assured us she did on our behalf. She even said we'd have the paperwork documenting our AF tag application in the event we needed it while using the HOV lane while waiting for the tag to arrive in the mail. When the tag arrived, it was a standard tag. I was bummed. Before going to the tag office, I confirmed with Bill that we applied for the AF tag. He confirmed we had. Unfortunately, the tag office informed me the dealer in fact, DID NOT complete the application for us. I was able to apply on the spot and get the correct tag. In summary, if you buy an EV and want the Alternate Fuel Vehicle License Plate, make sure this application is completed and submitted at signing: https://dor.georgia.gov/mv-afv-application-and-verification-issuance-alternative-fuel-license-plate. Get a copy. While this oversight created a bit of confusion and inconvenience on our end, it doesn’t overshadow the otherwise great experience we had with her. Rachel’s warmth, transparency, and efficiency were greatly appreciated, and I would gladly work with her again. I just hope next time, the details—especially related to EV-specific steps—are followed through with full accuracy. DELIVERY: I can’t say enough good things about Martin Hina, our Delivery Specialist. From the moment he greeted us, Martin brought warmth, patience, and professionalism to the experience. He took his time walking us through every detail of our new EQE500X4, ensuring we understood both the technology and the thoughtful craftsmanship that make Mercedes-Benz stand apart. He was incredibly knowledgeable, but never overwhelming—he met us right where we were and moved at a pace that felt gracious and human. Martin also helped us get set up in the Mercedes Me app, linked accounts, and walked us through charging basics, drive modes, safety features—you name it. It’s clear he genuinely cares about the customer experience and takes pride in doing the job well. For such a high-tech vehicle, Martin’s personal touch made it feel warm and accessible. He made delivery day feel like a celebration, and I left feeling truly supported. Thank you, Martin—you're a standout! SALES: From start to finish, my experience was exceptional—and that’s largely thanks to Bill Favini. Purchasing my EQE500X4 was a major milestone, and Bill made the journey seamless, pressure-free, and empowering. He took the time to answer my questions (and I had many), was honest about what to expect with EV ownership, and honored my pace and preferences throughout the entire process. Bill wasn't just selling a car—he was helping me step into a lifestyle. His professionalism, patience, and deep knowledge of the Mercedes-Benz lineup made me feel confident every step of the way. He respected my research, provided helpful insights without overselling, and treated me like a valued partner, not just another transaction. By the time I drove off the lot, I didn't just feel like a new car owner—I felt seen, supported, and celebrated. Thank you, Bill, and thank you RBM of Alpharetta, for making this milestone meaningful. We absolutely love my our EQE—aka ShEVa—and we’ll proudly recommend your team to anyone ready to make a power move. More

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Britt succeeded in making the stressful process of trading and purchasing vehicles a pleasurable experience. trading and purchasing vehicles a pleasurable experience. More

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