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Rachel Engel
Rachel Engel at Russ Darrow Direct

Rachel Engel

Service Manager

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.6
19 Reviews

Dealership Experience

3 yrs, 10 mos

4.6

19 Reviews

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19 Reviews of Rachel Engel

May 18, 2025

Dealership Rating
Employee Rating

The service supervisor kept us informed. The technician that worked on our vehicle was very approachable and helpful. More

by MELISSA.BARKER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 18, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

May 15, 2025

Dealership Rating
Employee Rating

Was a good experience really like the video of all the steps and very helpful More

by TARATAYLOR1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki, Cecilia Martinez

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May 15, 2025

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

April 25, 2025

Dealership Rating
Employee Rating

Clean service department, everyone is helpful and very transparent on repairs and maintenance needed. They have amenities like a shuttle and rentals which you don't find at many independent type repair sh More

by RAETESKIE
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki, Cecilia Martinez

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Apr 25, 2025

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

April 23, 2025

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Employee Rating

Always have a pleasant time , and every person is pleasant. I trust them to do a good job at a fair price More

by YESTOR1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki, Cecilia Martinez

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Apr 23, 2025

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

April 13, 2025

Dealership Rating
Employee Rating

Primarily use dealer for oil change and light service requests. Usually able to come in for an oil change on Saturday without an appt and be done in an hour or less. More

by Rudolph.fuss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cecilia Martinez

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Apr 13, 2025

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

April 09, 2025

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Employee Rating

They are always ready to answer yout questions there service is excellent and are awesome More

by SELLENBECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyson Fancher, Brian Inman, Isaiah Maki, Cecilia Martinez

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Apr 10, 2025

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

April 08, 2025

Dealership Rating
Employee Rating

Everyone was very helpful and answered all my questions … including the people in sales, financing, and service. Good experience overall. More

by DENISEMURIE52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pao Yang, Austin Macy, Cecilia Martinez

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Apr 09, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

April 05, 2025

Dealership Rating
Employee Rating

Very good experience at Russ Darrow! I was explained everything as it should be. Found the perfect vehicle for my family thanks to Austin for being my sales person. 😊 Everything went ni More

by JOANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pao Yang, Austin Macy, Cecilia Martinez

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Apr 05, 2025

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

March 23, 2025

Dealership Rating
Employee Rating

I received excellent care in the purchase of my vehicle to any maintenance I required More

by SMANKOVECKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki

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Mar 25, 2025

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

March 17, 2025

Dealership Rating
Employee Rating

The did a great job. Even told me there some other things that needed to be done. What nice people please to go there. More

by INNLOVEJSL4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki, Cecilia Martinez

Report | Print
Mar 18, 2025

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad Rachel, Isaiah, and Cecilia were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

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