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Rachel Engel
Rachel Engel at Russ Darrow Direct

Rachel Engel

Service Manager

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

Contact Me
4.6
38 Reviews

Dealership Experience

4 yrs, 6 mos

4.6

38 Reviews

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38 Reviews of Rachel Engel

January 09, 2026

Dealership Rating
Employee Rating

I’m disappointed that I need tires after 7 months ownership . I understand tire tread wears out, but would hesitate to do repeat business, at this time. More

by KBEAUDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki

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Jan 11, 2026

Russ Darrow Direct responded

Thank you for your feedback. Please don't hesitate to reach out to us directly if you need any further assistance. We are always happy to help! Mike Meacham mike.meacham@russdarrow.com

January 01, 2026

Dealership Rating
Employee Rating

Very friendly and knowledgeable. Answered every question we had and explained why something needed to be done More

by Roni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jen Ebben, Tyson Fancher, Jessie Grahn, Brian Inman, Isaiah Maki, Rod Winklepleck, Rebecca Theyel, Stephanie Crutcher

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Jan 02, 2026

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

December 31, 2025

Dealership Rating
Employee Rating

The overall experience was great! They had the tires ready to go for my appointment! More

by deeremanmf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki, Stephanie Crutcher

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Dec 31, 2025

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

December 15, 2025

Dealership Rating
Employee Rating

They are very honest and a great dealership! !! Would definitely recommend them. Very nice people! More

by TONIEGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Crutcher

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Dec 15, 2025

Russ Darrow Direct responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Meacham mike.meacham@russdarrow.com

December 07, 2025

Dealership Rating
Employee Rating

Mark really took the time to listen to my story and found me the perfect car to drive home that day. Financing was quick and easy. More

by RMODERSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Huth, Pao Yang, Isaiah Maki

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Dec 07, 2025

Russ Darrow Direct responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mike Meacham mike.meacham@russdarrow.com

December 07, 2025

Dealership Rating
Employee Rating

Mark really took the time to listen to my story and found the perfect car for me to drive home that day. More

by RMODERSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Huth, Pao Yang, Isaiah Maki

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Dec 07, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

November 21, 2025

Dealership Rating
Employee Rating

Epitome of a used car salesman. Very pushy. Non transparent. Smug. From the bottom to the top. Will never go there again. More

by tj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Meacham, Sam Burrell, Pao Yang, Isaiah Maki

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Nov 21, 2025

Russ Darrow Direct responded

Jared, we understand you’re frustrated, but at this point we need to be clear: taking ownership of a vehicle means accepting the responsibilities that come with it. Several months and several thousand miles have passed since you purchased the Ram truck. It is your vehicle, and with that comes normal costs, maintenance, and upkeep. And Jared—resorting to name-calling doesn’t help your case. It’s unnecessary and, frankly, very unprofessional. At some point, you need to take responsibility for your own truck and the realities that come with owning it. We’re always willing to help like we did when you first got the truck, but the responsibility for the truck now rests with you.

October 19, 2025

Dealership Rating
Employee Rating

Took 2 months and replaced a bad tranny with a used one. They sold me a extended warrantee for $4000 that refused to cover it. More

by THESHINERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Meacham, Dalton Jarvey, Pao Yang, Isaiah Maki , Hector was a great salesman

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Oct 21, 2025

Russ Darrow Direct responded

We truly understand your frustration and appreciate your patience throughout this process. Although the extended service contract did not approve coverage, we went ahead and replaced your 150,000-mile transmission with a lower-mileage used unit at no cost to you. Our goal was to make sure you were taken care of and your vehicle was back on the road as quickly as possible.

September 17, 2025

Dealership Rating
Employee Rating

Everything was done fast and correctly, had no issues getting in or out of the shop on time More

by ehager687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki , Cecilia Martinez

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Sep 17, 2025

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

September 15, 2025

Dealership Rating
Employee Rating

Highly recommend Russ Darrow. From the sale of my truck to the service. All has been exceptional. Staff are knowledgeable and efficient. More

by DMASEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki , Cecilia Martinez

Report | Print
Sep 15, 2025

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

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