Rachel Terriogo | Page 9

Service department made my experience at Metro very enjoyable. I will definitely come back for my next appointment. enjoyable. I will definitely come back for my next appointment. More

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Worst Customer Service. Their service department is so bad - don't have words to describe it. Staff is rude and unable to handle basic tasks. Something as simple as drop Their service department is so bad - don't have words to describe it. Staff is rude and unable to handle basic tasks. Something as simple as dropping of a car for Service took 30-45 minutes after which I aborted my attempt and went back home. I escalated to their manager but he does not care. Not sure who hired an incompetent person like him for the job. They then told me drop off the key in the service Dropbox (which they did not check till I called 5 times). My Car was not serviced and was kept overnight. I have had other issues with their service department from day 1. If you tell them there are 5 things wrong with the car - they will fix 2 issues and forget the rest. unprofessional and unreliable. I would recommend everyone to stay away from this dealership. More

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Mike excellent in servicing my car, very happy. Rachel oustanding customer service rep. Always excells! oustanding customer service rep. Always excells! More

by ACORTESC Verified Customer Verified Customer

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Thank you for servicing my hrv. Have prompt accomodation. Talks to client before any servicing to be done Talks to client before any servicing to be done More

by Wil Verified Customer Verified Customer

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My experience has always been a good one. When I need service I have never had to wait to get an appointment service I have never had to wait to get an appointment More

by MSMSANNE1 Verified Customer Verified Customer

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The waiting time for doing the paperwork before the service is way too long . Frustrated. service is way too long . Frustrated. More

by Mohamed Elkhider Verified Customer Verified Customer

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Parts dept. Customer service was horrible. No one called and told me my part arrived. and told me my part arrived. More

by Lisa Setzer Verified Customer Verified Customer

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Rachel did a very good job in resolving my concerns. She is a real asset to metrohonda!!! is a real asset to metrohonda!!! More

by RAPADAS Verified Customer Verified Customer

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Everytime i go to metro honda to get service they always make sure everything is in good condition. Rachel is the one who always assisting me with everything i need and make sure my car is safe to drive make sure everything is in good condition. Rachel is the one who always assisting me with everything i need and make sure my car is safe to drive More

by Cha Verified Customer Verified Customer

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Friendly and knowledgeable staff. Wait time is a little rough but waiting room is comfortable. rough but waiting room is comfortable. More

by Yvettd Verified Customer Verified Customer

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