Rachel Ward
Rachel Ward at Don Mealey Chevrolet

Rachel Ward

Service Advisor

Don Mealey Chevrolet

17185 State Road 50
Clermont, FL 34711

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4.1
27 Reviews

Dealership Experience

7 yrs, 10 mos

Languages Spoken

English English

4.1

27 Reviews

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27 Reviews of Rachel Ward

May 12, 2025

Dealership Rating
Employee Rating

It got very ugly at Don Mealey this afternoon, see my review below. I am so pissed still. Grant was really great, he laid out my deal with thought and accuracy . He was courteous and very Knowledgeab More

by gandhi8280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 14, 2025

Don Mealey Chevrolet responded

Thank you for your feedback. I understand your concerns regarding the service history of both your Corvette and Equinox, and that your recent experience has led to significant dissatisfaction. While it’s clear your sales experience with Grant was handled well, your follow-up service visits have not reflected that same level of support or communication. In regard to our conversation, my goal was to explain the service process and warranty coverage clearly, not to cause further frustration. At Don Mealey Chevrolet, we aim to be upfront about what repairs are covered and what are not, and I understand that can be disappointing when expectations don’t align with policy. Your feedback about how that interaction came across is noted. If there are outstanding concerns or if you'd like to continue this discussion, I remain available. Sincerely, Service Director: John Fletcher jfletcher@dmchevy.com

February 11, 2025

Dealership Rating
Employee Rating

Bought both my C8 Vettes with Christian the first was a 2024 torch red Z51 HTC. The second was a 2025 Hysteria Purple Z06 HTC. Highly recommend Christian very knowledgeable and good at negotiating the pric More

by Alchemist
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 13, 2025

Don Mealey Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Don Mealey Chevrolet buying both your C8 Corvettes. Christian truly appreciates your kind words about his expertise and negotiation skills. We look forward to seeing you again for your next visit, and we appreciate your recommendation! Safe driving! Sincerely, General Sales Manager: Whit Gilman, General Manager

Feb 13, 2025

Alchemist responded

You are welcome. How about bartering a teade for a ZR1?

July 30, 2024

Dealership Rating
Employee Rating

I had the worst experience as I took my Cadillac in for service and left with noise in the front end that I was told the bearing after having that bearing replaced. The noise continued, so I took the car t More

by agmcclendon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The Service Team , John

Jul 31, 2024

Don Mealey Chevrolet responded

Thank you for sharing your experience with us. I value your feedback and take your concerns seriously. It's important to us that our customers receive top-notch service. Please feel free to reach out to me directly so I can address this matter promptly and ensure your satisfaction. Thank you for choosing Don Mealey Chevrolet. Sincerely, Service Director: John Fletcher jfletcher@dmchevy.com

April 30, 2024

Dealership Rating
Employee Rating

This is my 5th vehicle from Don Mealey and my 3rd buying from Joseph. Extremely knowledgeable about the details of the vehicles and explains them well. Highly recommend Joseph and the Mealey Team if you w More

by BK Morton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 03, 2024

Don Mealey Chevrolet responded

BK, thank you for your loyalty to our dealership and for taking the time to write this review. Joseph’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, General Sales Manager: Whit Gilman, General Manager

February 08, 2024

Dealership Rating
Employee Rating

I have been bringing my 2018 Silverado to the dealership for service since I bought it (from here), Rachel has been my advisor 90% of the times and have zero issues. Always willing and able to assist. More

by raymond.bray924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2024

Don Mealey Chevrolet responded

I appreciate your input, Raymond. I'm glad to hear that you are consistently impressed with the service we offer here at Don Mealey Chevrolet. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Service Director: John Fletcher jfletcher@dmchevy.com

July 24, 2023

Dealership Rating
Employee Rating

Dropped off my 2017 Silverado for tapping noise under the hood…. Here is their initial text to me from the service department: Good morning, Yes sir he got the diag finished last night before we left. It More

by BuyAnotherChevy?
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Fletcher

Jul 27, 2023

Don Mealey Chevrolet responded

Thank you for providing this feedback about your experience at Don Mealey Chevrolet. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, Service Director: John Fletcher jfletcher@dmchevy.com

June 23, 2023

Dealership Rating
Employee Rating

Shame on chevy for making vehicles and not training thier mechanics how to fix the issue. Thar being said, shame on the dealership for charging for a service they could not fix because they havent a clue. Th More

by Sweetshan71
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: The Service Team , Nick Wright , Any member of management ripping people off

Jun 27, 2023

Don Mealey Chevrolet responded

Thank you for taking the time to share your recent experience at Don Mealey Chevrolet. I want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. I would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Service Director: John Fletcher jfletcher@dmchevy.com

May 10, 2023

Dealership Rating
Employee Rating

Michael Salazar has outstanding customer service and solving problems skills. He will work with you untill all issues with your vehicle are resolved. He is the very big asset to this dealership. I would More

by victor.deyev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The Service Team , Brandon Rustum , Michael Salazar, Michael Salazar

May 15, 2023

Don Mealey Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, General Sales Manager: Jon Boam jboam@dmchevy.com

December 28, 2022

Dealership Rating
Employee Rating

Mike reached out to me to follow up on a service complaint I had. Mike told me the protocols in place and promised to look into my issue further. Mike also said if I had any future issues to ask for More

by cwilliamsjr163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: The Service Team , Michael Salazar

Jan 03, 2023

Don Mealey Chevrolet responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. Sincerely, Service Director: John Fletcher jfletcher@dmchevy.com

June 16, 2021

Dealership Rating
Employee Rating

By far the best service ever! John Fletcher and Rachel made the experience outstanding. I would recommend them to everyone. Thank you all for everything More

by britt.alouani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Fletcher, The Service Team

Jun 22, 2021

Don Mealey Chevrolet responded

Britt, we loved reading this review! Happy customers are our aim, and it appears John and Rachel really hit the bullseye. We’ll make sure to share your experience with them, and if you have any further questions or worries, we’re always available to help. Sincerely, General Sales Manager: Jon Boam jboam@dmchevy.com

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