Rachel Ward

It got very ugly at Don Mealey this afternoon, see my review below. I am so pissed still. Grant was really great, he laid out my deal with thought and accuracy . He was courteous and very Knowledgeab review below. I am so pissed still. Grant was really great, he laid out my deal with thought and accuracy . He was courteous and very Knowledgeable. Grant also took his time in explaining and showing all the car features once the sale was finalized. Grant, I consider is a major asset to Don Mealey Car Dealership in Clermont. Above was my review back in May 2024 and I gave Don Mealey a 4 star review. I had purchased a brand new 2024 Corvette C2 and 2 weeks later I purchased in a all cash acquisition, a used 2018 Equinox with 49,000 miles on it. Wow what a year does to my opinion of Don Mealey, 3 weeks ago my transmission blew on my Vette, all covered under warranty, in shop for 2 weeks due to only one technician that knows how to repair it and apparently there were 2 other Vettes in front of me with the same issue. However my Equinox has had issues from automatic front driver window malfunction issues, rear window wiper malfunction malfunction and tire sensor issues. Took the Equinox to fix issues back in December of 2024, only the rear wipers were completely fixed, the others remained unrepaired. Today I went in for oil change for my Equinox and mentioned that the tire sensor still lit up on the dashboard. Rachel told me it would be $198 to repair, I was not happy that it was not covered so she directed me to John Fletcher, Operations Manager, what a stressful time that was. He basically told me that the car is not under warranty and that they fixed it once back in December for free but this time it will cost me. He was the rudest guy I ever met and not only condescending but also unqualified to lead a service dept. The big issue is that I do not drive either car that much, Vette has 3500 miles (0 when purchased) on it and the Equinox has 51,400 on it (49,000 when purchased) totally of 5500 between 2 cars within 1 year. Vette could end up being a lemon and the Equinox I got ripped off on due to poor maintenance evaluation prior to my cash purchase. I was visibly upset and was able to speak with GM, Whit Gilman, after the Fletcher debacle , however I was still not satisfied. Whit did offer to take care of the tire sensor but asked me to make an appointment even though the part was on site, so why not just repair it then? I believe the sales team, maybe not all, have a desire to sell vehicles at any cost and then the service department takes no responsibility when issues arise, they blame it on the manufacturer or customer which Fletcher tried to persuade to me was the case in the Vette issue, I had none of that, he thinks he's the smartest guy in the room and we are all idiots. Finally Fletchers lack of empathy is beyond words. I plan on trading in the Equinox and reviewing my rights on the Lemon Law regarding the Vette. Not that they care but be assured I will not be near a Don Mealey dealership ever again unless I have to turn in the Vette there. More

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Bought both my C8 Vettes with Christian the first was a 2024 torch red Z51 HTC. The second was a 2025 Hysteria Purple Z06 HTC. Highly recommend Christian very knowledgeable and good at negotiating the pric 2024 torch red Z51 HTC. The second was a 2025 Hysteria Purple Z06 HTC. Highly recommend Christian very knowledgeable and good at negotiating the price. Both were bought when I can in for an oil change and ended up changing Vettes. More

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I had the worst experience as I took my Cadillac in for service and left with noise in the front end that I was told the bearing after having that bearing replaced. The noise continued, so I took the car t service and left with noise in the front end that I was told the bearing after having that bearing replaced. The noise continued, so I took the car to Massey Cadillac and discovered the noise was coming from the rear tires. The technician did not tighten the lug nuts. Their service manager was very defensive from the word go. That it was not their problem More

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This is my 5th vehicle from Don Mealey and my 3rd buying from Joseph. Extremely knowledgeable about the details of the vehicles and explains them well. Highly recommend Joseph and the Mealey Team if you w from Joseph. Extremely knowledgeable about the details of the vehicles and explains them well. Highly recommend Joseph and the Mealey Team if you want a hassle free buying experience. More

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I have been bringing my 2018 Silverado to the dealership for service since I bought it (from here), Rachel has been my advisor 90% of the times and have zero issues. Always willing and able to assist. for service since I bought it (from here), Rachel has been my advisor 90% of the times and have zero issues. Always willing and able to assist. More

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Dropped off my 2017 Silverado for tapping noise under the hood…. Here is their initial text to me from the service department: Good morning, Yes sir he got the diag finished last night before we left. It hood…. Here is their initial text to me from the service department: Good morning, Yes sir he got the diag finished last night before we left. It does need to have the lifters replaced on it. To do the lifters you're looking at $7189.44. I do have to order the parts so we would be looking at next week for completion. Once the parts arrive i would have a better idea of which day and time exactly. Please let me know how to proceed. Surprised at the cost for what should be (in my mind) around an 8 hour job. Asked for written estimate and it started to makes some sense. But still high. John Fletcher the service director reached out to me to discuss and explained everything very well. He worked with me on the margins he had available to him an I am happy to say we worked it out in the end. Rachel, the service tech, did her job without fault and I applaud her for working with a somewhat disillusioned customer. More

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Shame on chevy for making vehicles and not training thier mechanics how to fix the issue. Thar being said, shame on the dealership for charging for a service they could not fix because they havent a clue. Th mechanics how to fix the issue. Thar being said, shame on the dealership for charging for a service they could not fix because they havent a clue. They should listen to the customer. Total scam More

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Michael Salazar has outstanding customer service and solving problems skills. He will work with you untill all issues with your vehicle are resolved. He is the very big asset to this dealership. I would solving problems skills. He will work with you untill all issues with your vehicle are resolved. He is the very big asset to this dealership. I would recommend him 100%. More

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Mike reached out to me to follow up on a service complaint I had. Mike told me the protocols in place and promised to look into my issue further. Mike also said if I had any future issues to ask for complaint I had. Mike told me the protocols in place and promised to look into my issue further. Mike also said if I had any future issues to ask for him. More

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By far the best service ever! John Fletcher and Rachel made the experience outstanding. I would recommend them to everyone. Thank you all for everything made the experience outstanding. I would recommend them to everyone. Thank you all for everything More

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