Rachelle Long

After a poor experience with Ford's valet service and writing a negative review, Gosch Ford of Temecula, specifically Rachelle Long reached out and made it right. I wish other members of their team took writing a negative review, Gosch Ford of Temecula, specifically Rachelle Long reached out and made it right. I wish other members of their team took inspiration from her about fixing such simple problems. More

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I would not bring my vehicle here for service unless you plan to be without your car for months. Brought my car in for service and after diagnosis, the team learned the my vehicle was under warranty and it plan to be without your car for months. Brought my car in for service and after diagnosis, the team learned the my vehicle was under warranty and it took over 2 months for them to do the repair. Every time I called to check in I received a voicemail with no call back until the next day, sometimes multiple days later. We were told multiple times we were better off taking our vehicle to the original dealer where the car was purchased… it’s a ford warranty and this is a ford dealer so I’m not sure why they would even tell us to take it elsewhere. Every week was a new excuse as to why work was not competed, missing paperwork, sick staff, no space in the bay, etc. Eventually we asked to speak with the manager and we were told to come in at 8 am to see her. We came exactly at 8am with our 4 month old baby and she did not come out of her office to meet with us. If a zero star was an option this dealers service department would receive it. How their service department has a 4.9 star rating is beyond me More

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Friendly knowledgeable staff. They go above and beyond to accommodate their customers and they guarantee their work. My car is running perfectly after extensive work with more tha They go above and beyond to accommodate their customers and they guarantee their work. My car is running perfectly after extensive work with more than fair prices. My resource for car care! More

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A great work environment and good people. This place is amazing and does great service This place is amazing and does great service More

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Kenn is the best. He is well informed and keeps his customer informed. His director Rachel is the same. Very professional team. Two of the best employees I have ever h He is well informed and keeps his customer informed. His director Rachel is the same. Very professional team. Two of the best employees I have ever hired. Keep up the good work. More

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I had my doubts this dealership could help find a remedy to my vehicle issues that were fair, but Gosch exceeded every expectation I had. Wonderful and incredible experience. Top shelf customer service. to my vehicle issues that were fair, but Gosch exceeded every expectation I had. Wonderful and incredible experience. Top shelf customer service. More

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Samantha and Gosch Ford have always been good to me and my family. From service to body shop to the parts department. Great service and good people my family. From service to body shop to the parts department. Great service and good people More

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Great service. No pressure, very respectful of time and budget goal. They have earned my return business. Don’t wast your time with other dealerships. No pressure, very respectful of time and budget goal. They have earned my return business. Don’t wast your time with other dealerships. More

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Viktor always takes care of my vehicle needs. If you ever need work done go see Viktor at Gosch Ford Temecula. Rockstar. If you ever need work done go see Viktor at Gosch Ford Temecula. Rockstar. More

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Gosch team was Courteous and professional. Finished work promptly and forwarded video of inspection for review. Finished work promptly and forwarded video of inspection for review. More

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