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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
304 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

10 yrs, 11 mos

Languages Spoken

English English

4.9

304 Reviews

Write a Review

304 Reviews of Rachelle Pennington

February 28, 2026

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Employee Rating

A very good experience with Mercedes Benz of Columbus. I like working with this team. More

by MGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

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February 27, 2026

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Rachelle was terrific and very helpful! She was friendly and explained everything about my car service. I like the way they sent a video of my car and ratings showing the service that my ca More

by jwlynns
Recommend Dealer
Yes
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February 26, 2026

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My car was picked up at my house. I am not sure who Rachelle Pennington is. It was nice to not have to sit in the waiting room for most of the day. More

by jsgibs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

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Feb 26, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're delighted to hear that you appreciated the convenience of having your car picked up. Our team at Mercedes-Benz of Columbus strives to make your service experience as seamless as possible. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

February 25, 2026

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During my visit the service rep were outstanding. Everyone good until it was time to pay for the service. The clerk need some customer service training. I ‘ve purchased four cars from this location.. More

by Bradley Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

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Feb 26, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us. While we're pleased to hear that your interactions with our service representatives were outstanding, we're sorry to learn about your experience during the payment process. At Mercedes-Benz of Columbus, we strive to ensure every part of your visit is welcoming and professional. Your feedback is invaluable, and we will address this with our team to improve our service. We appreciate your loyalty and look forward to providing you with a better experience in the future. Please feel free to reach out if there's anything more we can do for you.

February 20, 2026

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They are easy to work with and always provide excellent service and are easy to communicate with. More

by JCMUMMERT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience! We're thrilled to hear that you find our team easy to work with and that we consistently provide excellent service and communication at Mercedes-Benz of Columbus. Your satisfaction is important to us, and we're committed to maintaining this level of service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again!

February 18, 2026

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Communication could have been better, I always had to initiate communication about the status of my vehicle. More

by DANIELTUCKER1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

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Feb 20, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! Your feedback is valuable, and we will work on improving this aspect to ensure a better experience in the future. Thank you for choosing Mercedes Benz of Columbus!

January 26, 2026

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I have had my vehicles serviced with Mercedes of Columbus for over 10 years and have always been impressed with the quality of their service. More

by TEDWARDS0916
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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Jan 30, 2026

Mercedes-Benz of Columbus responded

It's great to hear that you've had such a positive experience with Mercedes of Columbus over the years. If you have any questions or need assistance related to your vehicle service or anything else, feel free to let us know!

January 15, 2026

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Rachelle was so accommodating and your service department keeps me driving Mercedes. Very thorough, but efficient More

by ecrawford799
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 23, 2026

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We're pleased to hear that Rachelle and our service department could assist you effectively. We look forward to serving you again in the future!

January 15, 2026

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Employee Rating

Rachelle is a top nothch Mercedes performer. She is very knowledgeable of the business and a great asset to the Dealership! More

by sanksjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe , Mike Barrington, Lauren Farthing, Kailey Hood

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Jan 23, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that Rachelle's expertise and service have made a positive impact. We appreciate you choosing us and look forward to the opportunity to help in the future!

January 13, 2026

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Employee Rating

Rachelle is a world class representative. She is knowledgeable, attentive and just an all around pleasant person. She responds to inquiries promptly and professionally! A true gem! More

by SMARTWORKERANGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're thrilled to hear that Rachelle has provided you with exceptional service. Her knowledge and attentiveness are truly valued, and we're glad she could assist you professionally. We appreciate your business and look forward to serving you again in the future!

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