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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.8
265 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

10 yrs, 2 mos

Languages Spoken

English English

4.8

265 Reviews

Write a Review

265 Reviews of Rachelle Pennington

May 16, 2025

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Employee Rating

Great service, as usual. Gave me a quick & accurate estimate, scheduled appointment, quick & easy check-in, comfortable waiting area with drinks & snacks, easy & check-out & More

by CaptainBobPhillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing

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May 19, 2025

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're thrilled to hear that you enjoyed the quick and accurate service, from the estimate to the check-out process. We're glad you found our waiting area comfortable and well-equipped. We appreciate your loyalty and look forward to serving you again in the future!

May 12, 2025

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Employee Rating

HALEY AND RACHELLE ARE GREAT TO WORK WITH. THE ONLY PROBLEM WAS I TOOK MY VEHICLE FOR TWO RECALLS ITEMS AND THE DEALERSHIP DID NOT HAVE THE PARTS FOR REPAIR ONE ITEM. I HAVE TO RESCHEDULE W More

by PAT45
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Montgomery

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May 14, 2025

Mercedes-Benz of Columbus responded

Thank you for your feedback. We're glad to hear that Haley and Rachelle provided great service. We apologize for the inconvenience regarding the recall parts. Please contact us at your earliest convenience, and we'll ensure the parts are available for your next visit.

May 08, 2025

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Employee Rating

Great customer service and Sale person Earnest Jenkins and Laura. Always taken care of the problems More

by fredericksmall37
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Recommend Dealer
Yes

Other Employees Tagged: Richard Joyner, Nadie Martin, Debi Lewis, Earnest Jenkins, Lauren Farthing, Jason Goodroe, Kailey Hood

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May 09, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

May 05, 2025

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Rachelle and the GM accomplished the impossible by ensuring that my 2013 E350 Convertible was repaired thoroughly after a rough start and that I had a reliable source of transportation to and from emp More

by garlingtonhughes
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Workmanship
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Service Communication
Recommend Dealer
Yes
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May 09, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us, Rachelle! We're glad to hear that Rachelle and the GM were able to ensure your 2013 E350 Convertible was repaired thoroughly. We appreciate your patience and are grateful to have customers who are so thoughtful and kind. We look forward to the opportunity to help in the future!

May 03, 2025

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Factory warranty repairs. Twice in for service and still not fixed. Next appointment available to look at it for a third time is a month out. The people there are great to wor More

by kenmccoskey
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Workmanship
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Recommend Dealer
No
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May 05, 2025

Mercedes-Benz of Columbus responded

Hi Ken, thank you for sharing your experience with us. We're sorry to hear about the ongoing issues with your vehicle and the delay in scheduling your next appointment. We strive to provide excellent service and would like the opportunity to resolve this matter promptly. Please reach out to us so we can address your concerns and find a suitable solution. We appreciate your patience and understanding.

April 29, 2025

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Rachelle is a top tier advisor to work with. Prompt and is very helpful in explaining repairs that are needed. Can't thank the service team enough! More

by alec.w.manning0
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Workmanship
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Recommend Dealer
Yes
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Apr 30, 2025

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team, especially Rachelle, was able to make your experience a great one. We appreciate you choosing us and look forward to the opportunity to help in the future!

April 20, 2025

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Employee Rating

Thank you Haley for making it so easy to get our car fixed. We always get great service from Columbus Mercedes. More

by Sid Y.
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar, Haley McDonald

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Apr 22, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us, Sid! We're glad to hear that Haley was able to make your experience a great one. We appreciate you choosing Columbus Mercedes and look forward to the opportunity to help in the future!

April 10, 2025

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Employee Rating

Always professional and polite when I come in for a service. They do a great job and I would recommend this dealership to everyone looking to buy a car. More

by DONNA40
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Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Haley McDonald, Raul Navarro, Jason Goodroe, Kailey Hood

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Apr 11, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

April 08, 2025

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Employee Rating

Rachelle and the service team are rockstars! The service was seamless and completed in a timely manner. More

by NBJ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2025

Mercedes-Benz of Columbus responded

Thank you for the awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We hope to serve you again in the future!

April 08, 2025

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Employee Rating

Professional and very pleased with the dealership. Very friendly and helpful and I would recommend this dealership for anyone interested in a Mercedes More

by DONNA40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2025

Mercedes-Benz of Columbus responded

Thank you for this wonderful review! We are happy you enjoyed your visit with us and we hope to serve you again in the future!

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