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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
314 Reviews

Dealership Experience

4 yrs, 7 mos

Industry Experience

11 yrs

Languages Spoken

English English

4.9

314 Reviews

Write a Review

314 Reviews of Rachelle Pennington

March 19, 2026

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Employee Rating

Excellent customer service! Kept me informed throughout the service of my vehicle. Highly recommended! Thank you! More

by varnadoeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

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Mar 20, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience! We greatly appreciate your feedback and are thrilled to hear that you were satisfied with our customer service. We hope to serve you again in the future!

March 17, 2026

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Employee Rating

I was on at 9am would text when done and I was satisfied no problem More

by codyjewelers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 20, 2026

Mercedes-Benz of Columbus responded

Thank you for your feedback! We're glad to hear that you were satisfied with the service and communication. If you have any other questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

March 16, 2026

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I have been going to the Mercedes Dealership for 12 years and have always received top quality service from all concerned More

by jamiewrains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Clayton, Haley McDonald, Jason Goodroe

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Mar 20, 2026

Mercedes-Benz of Columbus responded

Thank you for your loyalty and for sharing your positive experience with us! We're delighted to hear that you've consistently received top-quality service over the years. Your satisfaction is our priority, and we look forward to continuing to serve you with the same level of excellence in the future. If there's anything else we can do for you, please let us know!

March 16, 2026

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Employee Rating

Rachelle made my experience excellent she is awesome in customer service. Her attention to detail and ability to to describe the service requirements in an understandable way is refreshing. More

by ALPHONSOsaved2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 20, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience and highlighting Rachelle's exceptional customer service! We're thrilled to hear that she made your visit excellent with her attention to detail and clear communication. We'll be sure to pass along your kind words to her. We appreciate your feedback and look forward to serving you again in the future!

March 13, 2026

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Employee Rating

We are always impressed with the level of service we receive at Mercedes of Columbus. More

by 5230jdh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 20, 2026

Mercedes-Benz of Columbus responded

Thank you for your continued trust and for sharing your positive experiences with Mercedes of Columbus! We're delighted to hear that you are consistently impressed with the level of service you receive. Your satisfaction is our top priority, and we look forward to serving you with the same excellence in the future. If there's anything else we can do for you, please let us know!

March 12, 2026

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Employee Rating

Great service from the time I bought this vehicle to the A Service. Could not ask for more. More

by istruntz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

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Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team was able to make your experience a great one from the purchase to the A Service. We appreciate you choosing us and look forward to the opportunity to help in the future!

March 09, 2026

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Employee Rating

Thank you Rachelle for always delivering excellent and professional services while assisting me at Mercedes Benz. More

by lovely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Earnest Jenkins, Jason Goodroe

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Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're thrilled to hear that Rachelle consistently delivers excellent and professional service while assisting you at Mercedes Benz. We appreciate your trust and look forward to continuing to serve you in the future!

March 07, 2026

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Employee Rating

Professional sales personnel and overall staff, auto selection processing were understanding. Yes, I would recommend your dealership. More

by walterthompson608
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Lizzy Spitzmiller, Evelyn Tolbert, Kennedy McDonald

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Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for your kind words and recommendation! We're delighted to hear that our professional sales personnel and staff made your auto selection process smooth and understanding. We appreciate your trust and look forward to assisting you again in the future!

March 07, 2026

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Employee Rating

Took great care of my vehicle even after I decided not to wait for it at the last minute. More

by traveler4383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for your feedback! We're glad to hear that our team took great care of your vehicle, even with the last-minute change in your plans. We strive to provide excellent service and appreciate your trust. We look forward to serving you again in the future!

March 06, 2026

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Employee Rating

VERY PROFESSIONAL. MET ALL of .my needs. Would not hesitate to call her again. Thanks. More

by EDNORRELL01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Clayton

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Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're thrilled to hear that our team met all your needs professionally. We appreciate your trust and look forward to assisting you again in the future. Thanks for choosing us!

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