Rachelle Pennington

Everything went great! I came in for my 2d A service. I had appt and was on time. Service was ready for me and I was out in a timely manner. Outstanding customer service! I came in for my 2d A service. I had appt and was on time. Service was ready for me and I was out in a timely manner. Outstanding customer service! More

by bettye.mercado1986 Verified Customer Verified Customer

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Great service, they delivered it back to us when we thought we had to come pick up. They went the extra mile! thought we had to come pick up. They went the extra mile! More

by cbmitchell.realty Verified Customer Verified Customer

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Outstanding service from drop off to pick up. We absolutely love Rachelle at Mercedes-Benz of Columbus Service Dept.!! We absolutely love Rachelle at Mercedes-Benz of Columbus Service Dept.!! More

by blackr Verified Customer Verified Customer

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The people are nice at this dealership. The service time could improve. I was there 3 hours or more for a single tire! The service time could improve. I was there 3 hours or more for a single tire! More

by Kim Verified Customer Verified Customer

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Great service, as usual. Gave me a quick & accurate estimate, scheduled appointment, quick & easy check-in, comfortable waiting area with drinks & snacks, easy & check-out & Gave me a quick & accurate estimate, scheduled appointment, quick & easy check-in, comfortable waiting area with drinks & snacks, easy & check-out & payment. Thank you! More

by CaptainBobPhillips Verified Customer Verified Customer

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HALEY AND RACHELLE ARE GREAT TO WORK WITH. THE ONLY PROBLEM WAS I TOOK MY VEHICLE FOR TWO RECALLS ITEMS AND THE DEALERSHIP DID NOT HAVE THE PARTS FOR REPAIR ONE ITEM. I HAVE TO RESCHEDULE W THE ONLY PROBLEM WAS I TOOK MY VEHICLE FOR TWO RECALLS ITEMS AND THE DEALERSHIP DID NOT HAVE THE PARTS FOR REPAIR ONE ITEM. I HAVE TO RESCHEDULE WHEN IT COMES IN. More

by PAT45 Verified Customer Verified Customer

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Great customer service and Sale person Earnest Jenkins and Laura. Always taken care of the problems and Laura. Always taken care of the problems More

by fredericksmall37 Verified Customer Verified Customer

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Rachelle and the GM accomplished the impossible by ensuring that my 2013 E350 Convertible was repaired thoroughly after a rough start and that I had a reliable source of transportation to and from emp ensuring that my 2013 E350 Convertible was repaired thoroughly after a rough start and that I had a reliable source of transportation to and from employment while they tackled the issue to confirm that it was fixed and working. I am grateful to the outstanding service staff and kindness expressed at such an enduring moment of waiting on parts and completing the repairs properly without hesitation. Thanks for a job well done! More

by garlingtonhughes Verified Customer Verified Customer

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Factory warranty repairs. Twice in for service and still not fixed. Next appointment available to look at it for a third time is a month out. The people there are great to wor Twice in for service and still not fixed. Next appointment available to look at it for a third time is a month out. The people there are great to work with. More

by kenmccoskey Verified Customer Verified Customer

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Rachelle is a top tier advisor to work with. Prompt and is very helpful in explaining repairs that are needed. Can't thank the service team enough! Prompt and is very helpful in explaining repairs that are needed. Can't thank the service team enough! More

by alec.w.manning0 Verified Customer Verified Customer

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