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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
297 Reviews

Dealership Experience

4 yrs, 5 mos

Industry Experience

10 yrs, 10 mos

Languages Spoken

English English

4.9

297 Reviews

Write a Review

297 Reviews of Rachelle Pennington

January 15, 2026

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Employee Rating

Rachelle is a top nothch Mercedes performer. She is very knowledgeable of the business and a great asset to the Dealership! More

by sanksjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Jason Goodroe, Kailey Hood, Mike Barrington

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January 15, 2026

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Rachelle was so accommodating and your service department keeps me driving Mercedes. Very thorough, but efficient More

by ecrawford799
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Recommend Dealer
Yes
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January 13, 2026

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Rachelle is a world class representative. She is knowledgeable, attentive and just an all around pleasant person. She responds to inquiries promptly and professionally! A true gem! More

by SMARTWORKERANGEL
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Recommend Dealer
Yes
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January 02, 2026

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The service and customer support are always great. Our questions are answered in a timely manner which allows us to make informed decisions about the vehicle maintenance and repairs. More

by Christydelucca
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Service Time
Service Communication
Recommend Dealer
Yes
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Jan 09, 2026

Mercedes-Benz of Columbus responded

Thank you for your positive feedback! We're glad to hear that our service and customer support have consistently met your expectations. Ensuring that your questions are answered promptly to help you make informed decisions about vehicle maintenance and repairs is our priority. We appreciate your trust in us and look forward to continuing to serve you!

December 24, 2025

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Dealer always has friendly staff and excellent service. It is a pleasure to work with them. More

by PLANE1003
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Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2025

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're delighted to hear that you consistently experience friendly staff and excellent service at our dealership. It's always a pleasure to work with valued customers like you. We look forward to serving you again in the future!

December 15, 2025

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Employee Rating

It is always a pleasure to do business with this dealership. We will remain customers. More

by 71.WWILLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing

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Dec 19, 2025

Mercedes-Benz of Columbus responded

Thank you for your continued support and loyalty! We are delighted to hear that you enjoy doing business with us and look forward to serving you for many more years to come. If there's anything else we can do for you, please don't hesitate to let us know!

November 07, 2025

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The service is the best. The wait area is very nice and quiet! Always a pleasure to visit this dealer! They value my time and get me in and out very fast! More

by stevekay22
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 13, 2025

Mercedes-Benz of Columbus responded

"Thank you for your fantastic feedback! We're delighted to hear that you consider our service the best and appreciate our nice and quiet waiting area. We strive to value your time and ensure a fast and pleasant experience. It's always a pleasure to have you visit our dealership, and we look forward to serving you again soon!"

November 03, 2025

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Always very professional and knowledgeable. Very friendly staff. This is my second purchase from this dealership. More

by patsileo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald

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Nov 07, 2025

Mercedes-Benz of Columbus responded

Very friendly staff. This is my second purchase from this dealership.

October 16, 2025

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Employee Rating

Rachelle is very knowledgeable and worked to inform me of needed repairs - as well as getting me familiar with a car that is new to me. More

by psumners
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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Oct 17, 2025

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear Rachelle was able to make your experience a great one by informing you of the needed repairs and helping you get familiar with your new car. We appreciate you choosing us and look forward to the opportunity to help in the future!

September 26, 2025

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Employee Rating

Rachelle was a delight to work with she made my experience effortless ! I had a SVC B done along with 2 new tires and windshield wipers! Dropped my car off first thing in the morning and it was rea More

by alavoie1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 03, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Rachelle made your service visit effortless and that you were pleased with the efficiency of the process. It's great to know that your SVC B, along with the new tires and windshield wipers, were completed to your satisfaction and ready by 3pm. We appreciate your trust in Mercedes-Benz of Columbus for your car needs. If there's anything else we can assist you with, please don't hesitate to reach out. Safe driving!

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