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Rachelle Pennington

Overview Reviews (364) Inventory (168)

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Rachelle Pennington

Rachelle Pennington | Page 12

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.9

364 Reviews

Overview Reviews (364) Inventory (168)

Dealership Experience

5 yrs, 1 mo

Industry Experience

11 yrs, 6 mos

Languages Spoken

English

4.9

364 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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364 Reviews of Rachelle Pennington

March 26, 2025

Dealership Rating

Employee Rating

Very thorough and helpful ! I appreciate Haleys patience while I went over questions on being a new Mercedes-Benz owner. I appreciate Haleys patience while I went over questions on being a new Mercedes-Benz owner. More

by tillerylauraa

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Haley McDonald, Jason Goodroe

Mar 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that Haley was able to assist you with patience and thoroughness as you navigated being a new Mercedes-Benz owner. We appreciate you choosing us and look forward to the opportunity to help in the future!

Mar 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're thrilled to hear that Brittany, Malcolm, and Debbie are all excellent at their jobs. We appreciate your feedback and look forward to serving you again in the future!

March 18, 2025

Dealership Rating

Employee Rating

Everything was fantastic. Car came back looking great after washing inside and out. Found probably and fixed it plus service. Car came back looking great after washing inside and out. Found probably and fixed it plus service. More

by BILLHUNT44

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 20, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're thrilled to hear that everything was fantastic and that your car came back looking great after the service. Our team is dedicated to providing top-notch service, and we're glad we could address and fix the issue for you. We look forward to serving you again in the future!

February 28, 2025

Dealership Rating

Employee Rating

Great service from start to final sale. Every employee was helpful thru the whole process. Every employee was helpful thru the whole process. More

by PWYNN

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brittany Whatley, Haley McDonald, Raul Navarro , Lauren Farthing, Rick Gilbert, Richard Joyner, Debi Lewis, Nadie Martin

Feb 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

February 26, 2025

Dealership Rating

Employee Rating

Issue handled as quickly as possible. Very pleased with Rachelle’s communication and follow through. All service advisors here are knowledgeable and courteous. Very pleased with Rachelle’s communication and follow through. All service advisors here are knowledgeable and courteous. More

by ROBINCRAWFORD

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Haley McDonald

Feb 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're pleased to hear that Rachelle provided excellent communication and follow-through, and that our service advisors were knowledgeable and courteous. We strive to handle issues promptly and efficiently, and we're glad we could meet your expectations. We appreciate your business and look forward to serving you again!

February 25, 2025

Dealership Rating

Employee Rating

The service was great, people were courteous, they explained everything to me and other things that can be added to the vehicle explained everything to me and other things that can be added to the vehicle More

by Caddyman

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Malcolm Waller

Feb 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that our team provided great service and took the time to explain everything, including additional options for your vehicle. We appreciate your business and look forward to the opportunity to serve you again in the future!

February 25, 2025

Dealership Rating

Employee Rating

They’re Always courteous and professional when handling our business and services for over 20 years. our business and services for over 20 years. More

by DOWDEDA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Haley McDonald, Raul Navarro , Lauren Farthing

Feb 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for your loyalty and for sharing your experience with us! We're honored to have been serving you for over 20 years and are thrilled to hear that our team has consistently provided courteous and professional service. We appreciate your continued trust in us and look forward to many more years of serving you!

February 21, 2025

Dealership Rating

Employee Rating

Ms Rachelle is an excellent customer service person ! Don't let her go. Service in Columbus, far exceeds anybody expectations. Keep up the excellent work Don't let her go. Service in Columbus, far exceeds anybody expectations. Keep up the excellent work More

by q_metodio

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Haley McDonald

February 13, 2025

Dealership Rating

Employee Rating

Always a pleasant experience. Rachelle always takes great care of me. I'll be back. Rachelle always takes great care of me. I'll be back. More

by BWORDJR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Haley McDonald , Lauren Farthing

February 10, 2025

Dealership Rating

Employee Rating

The service was handled by a very courteous and caring technician. The service technician who set up my appointment was helpful. technician. The service technician who set up my appointment was helpful. More

by LARRY.OGLESBY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Haley McDonald, Raul Navarro , Lauren Farthing

February 04, 2025

Dealership Rating

Employee Rating

Very efficient and attentive service. Rochelle is very knowledgeable about the vehicles and takes good care of her clients. Rochelle is very knowledgeable about the vehicles and takes good care of her clients. More

by phpage1

Verified Customer

Recommend Dealer

Yes

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