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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus
Refer Me

Rachelle Pennington | Page 17

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.8
187 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

9 yrs, 2 mos

Languages Spoken

English English

4.8

187 Reviews

Write a Review

187 Reviews of Rachelle Pennington

April 17, 2022

Dealership Rating
Employee Rating

Mercedes Benz of Columbus has excellent customer service and does a great job in a timely manner. More

by hphelpsmassey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Lauren Farthing , RJ Campbell

Helpful
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Apr 18, 2022

Mercedes-Benz of Columbus responded

Hphelpsmassey, thanks for taking the time to share! Please let us know if there is anything else we can assist you with. We look forward to your next visit.

April 14, 2022

Dealership Rating
Employee Rating

Incredibly professional staff that are knowledgeable, friendly, and helpful!Great service! They will help you out if you need it and will get the job done!! More

by Janette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Lauren Farthing , RJ Campbell

Helpful
Report | Print
Apr 15, 2022

Mercedes-Benz of Columbus responded

Thanks a bunch for your kind words, Janette! It's reviews like this that make us excited to come into work every day. Please let us know if there is anything else we can do for you!

April 10, 2022

Dealership Rating
Employee Rating

Helpful and timely. Provided ride to shop while auto being serviced. Much appreciated. Thank you. More

by GGCHEOKAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Lauren Farthing , RJ Campbell, The curtesy driver is sweet and pleasant.

Helpful
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Apr 11, 2022

Mercedes-Benz of Columbus responded

GGCHOKAS, Thank you for your feedback about your service experience. We appreciate you! Please let us know if there is anything else we can assist you with.

March 29, 2022

Dealership Rating
Employee Rating

Very helpful staff that was looking at more than just what I came in for. More

by ljpollauf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Mar 30, 2022

Mercedes-Benz of Columbus responded

Thanks for your feedback! Please let us know if there is anything else we can do for you. We look forward to your next visit!

March 26, 2022

Dealership Rating
Employee Rating

They were really great in terms of customer relations even with a small mishap of not checking something I inquired about. Great staff and mechanics. More

by H.SCHOETTLIN08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing , Two mechanics

Helpful
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Mar 28, 2022

Mercedes-Benz of Columbus responded

H.SCHOETTLIN08, thank you for your feedback. We appreciate your patience working with us. Please don't hesitate to let us know if there is anything else we can do to make your experience better. We look forward to servicing your needs in there future.

March 26, 2022

Dealership Rating
Employee Rating

polite, efficient, organized, complete work done well. Don't need to say any more now More

by NOGOLD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Helpful
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Mar 28, 2022

Mercedes-Benz of Columbus responded

NOGOLD, we appreciate you taking the time to share your thoughts about our service department. We value your feedback and will be sure to share your kind words with our team. We look forward to seeing you at your next visit!

March 26, 2022

Dealership Rating
Employee Rating

Very courteous, I enjoyed my experience with this dealership. They were extremely professional and detailed. More

by tsjacksonjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Lauren Farthing

Helpful
Report | Print
Mar 28, 2022

Mercedes-Benz of Columbus responded

Tsjacksonjr, thank you so much for sharing about your experience! Please let us know if there is anything else we can do for you. Wishing you many happy miles!

March 16, 2022

Dealership Rating
Employee Rating

Did not perform all services requested. Specifically, did not adjust tire pressure even though requested at time of making appointment and again at checking. Not first time service requeste More

by PEARCEPHILLIP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Mar 18, 2022

Mercedes-Benz of Columbus responded

PEARCEPHILLE, thank you for taking the time to leave feedback. We are not perfect and it's reviews like yours that help us understand areas that need improvement. Please don't hesitate to drop by so that we can adjust your tire pressure, as we provide complementary tire pressure adjustments and fluid top offs, without any appointment or service/repair necessary. We appreciate your business and look forward to seeing you again in the future!

March 10, 2022

Dealership Rating
Employee Rating

The service was outstanding and the service personnel were helpful in providing I information on remaining services required. We More

by JOYCEANDFRANKT
Recommend Dealer
Yes
Helpful
Report | Print
Mar 24, 2022

Mercedes-Benz of Columbus responded

Thank you JOYCEANDFRANKT, for sharing about your experience! We look forward to seeing you at your next service visit. Please don't hesitate to reach out to us if there's anything we can assist you with in the meantime.

February 28, 2022

Dealership Rating
Employee Rating

Great service all the time. The dealership is consistent. Very experienced. Never a problem. P. More

by patsileo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Mar 01, 2022

Mercedes-Benz of Columbus responded

Patsileo, thank you so much for your feedback! We look forward to continue servicing your needs. Please don't hesitate to reach out to us if there is anything else we can do for you in the meantime.

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