Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 25

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
364 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

11 yrs, 6 mos

Languages Spoken

English English

4.9

364 Reviews

Write a Review

364 Reviews of Rachelle Pennington

November 13, 2023

Dealership Rating
Employee Rating

Super experience - timed to perfection and the vehicle came back in beautiful condition - thank you. Excellent communication from Rachelle and a very professional and informative approach - Martin More

by MONEILL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 22, 2023

Mercedes-Benz of Columbus responded

Hey Martin! Thank you for taking the time to leave a glowing review about your experience with Rachelle! We are happy to hear about your satisfaction with the communication and the condition of your vehicle. Please let us know if there is anything else we can assist you with!

November 11, 2023

Dealership Rating
Employee Rating

Rachelle was very nice and helpful. She did a great job keeping updated on the progress of my service. I really appreciate her willingness to help. More

by BROGERS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2023

Mercedes-Benz of Columbus responded

Thank you so much for taking the time to share your experience! We are so happy to hear Rachelle's service met your expectations and that her attentive updates made a difference in your experience with us. Please don't hesitate to reach out for any further assistance.

November 10, 2023

Dealership Rating
Employee Rating

Rachelle Pennington, is very attentive warmly upon every interaction. She is alert knowledgeable on the phone and off, who I am and My voiced needs. I am always left with the feeling that We are a team. More

by elderanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2023

Mercedes-Benz of Columbus responded

Thank you so much for the positive review of Rachelle and our team! It's wonderful to know that her knowledge and approachable manner leave you feeling supported and part of a team. Please don't hesitate to reach out if you need anything else!

November 03, 2023

Dealership Rating
Employee Rating

Rachelle , did a great job of keeping me posted about my recent service and replacing fuel pump that was recalled by Mercedes . More

by burnhamwm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2023

Mercedes-Benz of Columbus responded

Thank you for the positive review! We are happy to hear that your service and recall were performed with a 5-star experience. Please reach out if you need anything else!

October 21, 2023

Dealership Rating
Employee Rating

My service at Columbus’Mercedes were great. I have received nothing but the best service. More

by REESE6363
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Haley McDonald, Raul Navarro , RJ Campbell, Jessica Clayton, Lauren Farthing, Richard Joyner, Debi Lewis, Nadie Martin

Oct 23, 2023

Mercedes-Benz of Columbus responded

Thank you so much for your review about our team, REESE6363! We appreciate you taking the time to share and your feedback has been passed on to our team. We look forward to assisting you with your future Mercedes-Benz needs.

October 10, 2023

Dealership Rating
Employee Rating

Rachelle is simply wonderful. She is very attentive and friendly which puts me at ease when we go over various service issues and my concerns. I have complete faith in Rachelle a More

by leonardo_jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2023

Mercedes-Benz of Columbus responded

Leonardo_jay, thank you so much for providing such kind feedback about Rachelle! Rachelle is a tremendous asset to our team and it's fantastic to hear she has provided you with such a wonderful and trusting service experience. We will be sure to pass on your feedback to her and we look forward to assisting you again in the future!

October 07, 2023

Dealership Rating
Employee Rating

Rachel Pennington was super nice and very attentive to my needs!!! I had a serious problem and she solved it easily. Mercedes-Benz of Columbus Georgia is my go to dealer because of the level of professionali More

by lalakerbaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Haley McDonald, Raul Navarro , RJ Campbell, Lauren Farthing

Oct 09, 2023

Mercedes-Benz of Columbus responded

Lalakerbaby, we couldn't ask for better feedback! We are delighted to hear that Rachelle was able to provide you with the level of service and professionalism that we are known for... and help solve your issue easily! Thank you for sharing, we will be sure to let our entire service team know! We look forward to your next visit!

October 05, 2023

Dealership Rating
Employee Rating

They have provided me an Excellent, Honest and Trustworthy Service for my 2009 Mercedes Benz S-550 (4-MATIC). Thanks - Paul Varghese More

by paulvargh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: RJ Campbell

Oct 05, 2023

Mercedes-Benz of Columbus responded

Paulvargh, we are extremely pleased to hear your feedback about our service team and the service they have provided you! Please let us know if there is anything else we can do for you. We look forward to your next visit.

October 02, 2023

Dealership Rating
Employee Rating

Very caring and informed service advisor with good advice and recommendations. Very helpful in arranging complex service situation. More

by freeman.richardm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Mercedes-Benz of Columbus responded

Thank you, freeman.richardm, for sharing feedback about your experience with Rachelle! She is a tremendous asset to our service team, and we are glad to hear she was able to provide you with the service we are known for. We will be sure to pass on your review to her. In the meantime, please don't hesitate to reach out to us anytime we can help. We look forward to working with you again,

Oct 02, 2023

freeman.richardm responded

Thanks again! rf

October 02, 2023

Dealership Rating
Employee Rating

Excellent customer service. Very knowledgeable and aim to please the customer. I would recommend them to others. More

by LESA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Mercedes-Benz of Columbus responded

Thank you for your feedback, LESA2! The best compliment we can receive is your recommendation :) Please let us know if there is anything else we can do for you!

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