Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 26

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
364 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

11 yrs, 6 mos

Languages Spoken

English English

4.9

364 Reviews

Write a Review

364 Reviews of Rachelle Pennington

September 29, 2023

Dealership Rating
Employee Rating

Really liked the service experience. My rep was very helpful and I appreciate the valet service.. More

by dawnmillar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 02, 2023

Mercedes-Benz of Columbus responded

Thanks for your feedback, dawnmillar. We look forward to serving you again in the future!

September 18, 2023

Dealership Rating
Employee Rating

Very clean, very welcoming and very polite. I stayed the entire time there for my service and it did not feel long at all. Enjoying a nice show on tv and amazing coffee. More

by ehairston12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald , Lauren Farthing

Print
Sep 21, 2023

Mercedes-Benz of Columbus responded

Ehairston12, thank you so much for taking the time to share about your service! We are happy to hear you were able to enjoy our customer lounge :) Please let us know if there is anything else we can do for you!

August 31, 2023

Dealership Rating
Employee Rating

Thank you Lauren and thank you Liz for your excellent customer service extended to me. More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Haley McDonald , Lauren Farthing

Print
Aug 31, 2023

Mercedes-Benz of Columbus responded

Thank you, Carolyn! We appreciate you taking the time to share your feedback. We have passed on your review to both Lauren and Lizzy. We look forward to assisting you again in the future.

May 30, 2023

Dealership Rating
Employee Rating

Excellent service in every aspect . Been client for 20 years ! Outstanding. Dealership and Personnel in every area of car care and service More

by 19Mathews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: RJ Campbell, Jessica Clayton, Lauren Farthing, Richard Joyner, Debi Lewis, Nadie Martin

Print
May 31, 2023

Mercedes-Benz of Columbus responded

19Matthews, thank you for sharing! We are thrilled to hear that we have been able to provide you with excellent service for the past 20 years. We appreciate your loyalty and look forward to continuing to provide you with outstanding car care and service. Please don't hesitate to reach out if there is anything we can do for you!

May 23, 2023

Dealership Rating
Employee Rating

My experience was horrible, I did not feel good about spending my money here. Won’t be coming back More

by shyquandag1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
May 24, 2023

Mercedes-Benz of Columbus responded

Shyquandag1, thank you for taking the time to leave feedback. We understand this issue has been resolved and thank you for your business. Please feel free to reach out to us anytime we can be of assistance. Wishing you many happy miles!

May 19, 2023

Dealership Rating
Employee Rating

THEY TOOK CARE OF ALL MY NEEDS WITHOUT ANY PROBLEM GOOD CUSTOMER IS A MUST AND THAS'S WHATI GOT. More

by RUTHOMAS60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Haley McDonald, Raul Navarro , RJ Campbell, Lauren Farthing

Print
May 19, 2023

Mercedes-Benz of Columbus responded

Thank you for choosing Mercedes-Benz of Columbus for your automotive needs! We are thrilled to hear that we were able to provide you with excellent customer service. Our team strives to ensure that every customer has a seamless and enjoyable experience with us. We appreciate your feedback and hope to see you again soon!

May 18, 2023

Dealership Rating
Employee Rating

Customer service was excellent. The scheduled service was completed in a very timely manner, and my vehicle was returned to me nice and clean. Plus, the loaner was exceptional. More

by derric0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Raul Navarro

Print
May 19, 2023

Mercedes-Benz of Columbus responded

Thank you for taking the time to share your positive experience with us, derric0. We are thrilled to hear that our team provided excellent customer service and that your scheduled service was completed in a timely manner. We are also glad to know that you were satisfied with the loaner and the cleanliness of your vehicle upon return. We appreciate your business and hope to serve you again in the future.

May 13, 2023

Dealership Rating
Employee Rating

Always working to make customers satisfied and happy. If I had an issue, they are going to do everything to make it right. I purchased my vehicle in 2015 from Mercedes Benz of Columbus. They have done al More

by LAKESHIATAYLOR.LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Haley McDonald , RJ Campbell, Richard Joyner, Nadie Martin

Print
May 15, 2023

Mercedes-Benz of Columbus responded

Thank you, LAKESHIATAYLOR.LT, for taking the time to share your positive experience with Mercedes-Benz of Columbus. We are thrilled to hear that you have been satisfied with our customer service and that we have been able to assist with any issues you may have had. We appreciate your loyalty and look forward to continuing to service your vehicle in the future.

May 10, 2023

Dealership Rating
Employee Rating

Got my B services done. The team is super friendly and works in a timely manner. They make sure my car is right before I ride. It’s always a great experience. I apprecia More

by asmoot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 10, 2023

Mercedes-Benz of Columbus responded

Asmoot, thank you so much for sharing! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at Mercedes-Benz of Columbus.

May 10, 2023

Dealership Rating
Employee Rating

The service is great, but the wait time for a repair is really extreme especially for minor repairs More

by stump845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 10, 2023

Mercedes-Benz of Columbus responded

Thank you for your feedback, stump845. We are glad to hear about your positive experience with our service team, and will be working to improve our service time. Please let us know if there is anything else we can do to assist you! We look forward to assisting you again in the future.

1
...
25
26
27
...
37

Dealership Inventory (168 Vehicles)

used 2022 Mercedes-Benz EQS 450+ car, priced at $37,691
2022 Mercedes-Benz EQS 450+
used
Polar White exterior
Automatic
Rear-wheel Drive
$37,691
View Details
used 2026 Mercedes-Benz GLC 300 car, priced at $58,464
2026 Mercedes-Benz GLC 300
used
Black exterior
Automatic
Rear-wheel Drive
$58,464
View Details
used 2023 Genesis G80 car, priced at $34,393
2023 Genesis G80
used
Savile Silver exterior
Automatic
Rear-wheel Drive
$34,393
View Details
new 2026 Mercedes-Benz Sprinter 2500 car, priced at $63,426
2026 Mercedes-Benz Sprinter 2500
new
Arctic White exterior
Automatic
Rear-wheel Drive
$63,426
View Details
new 2026 Mercedes-Benz GLE 450 car, priced at $80,284
2026 Mercedes-Benz GLE 450
new
Black exterior
Automatic
All-wheel Drive
$80,284
View Details
used 2020 Ram 1500 car, priced at $31,390
2020 Ram 1500
used
Maximum Steel Metallic exterior
Automatic
Four-wheel Drive
$31,390
View Details
View All Inventory