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Rachelle Pennington
Rachelle Pennington | Page 27
Service Advisor
Mercedes-Benz of Columbus
7470 Veterans Parkway
Columbus, GA 31909
364 Reviews
Dealership Experience
5 yrs, 1 mo
Industry Experience
11 yrs, 6 mos
Languages Spoken
English
364 Reviews
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364 Reviews of Rachelle Pennington
May 03, 2023
I love this dealer. Service very nice good take care me. Thank you so much Service very nice good take care me. Thank you so much More
by GIAU1010
Verified CustomerOther Employees Tagged: Lizzy Spitzmiller, Haley McDonald, Raul Navarro , RJ Campbell, Lauren Farthing
April 21, 2023
Mercedes-Benz of Columbus sales and service departments are always professional, efficient, and exemplary. It is very comforting to know they are there for me when a need arises. are always professional, efficient, and exemplary. It is very comforting to know they are there for me when a need arises. More
by d30271
Other Employees Tagged: Joshua Andujar, Lizzy Spitzmiller , RJ Campbell, Richard Joyner
April 11, 2023
Great experience. Checked me in quickly and found me a ride home. Called with finish and car was ready. Checked me in quickly and found me a ride home. Called with finish and car was ready. More
by bethdaffin
Other Employees Tagged: Haley McDonald , Tom(courtesy shuttle driver)
April 08, 2023
Very positive experiments. Excellent customer service. I will recommend to family and friends. I was very satisfied with the complete service. Excellent customer service. I will recommend to family and friends. I was very satisfied with the complete service. More
by DENNISLHUDSON001
Other Employees Tagged: Lauren Farthing
April 05, 2023
The service department has Absolutely No integrity at all. If you aren’t knowledgeable of vehicles please take someone with you. The Sales Department is the best. all. If you aren’t knowledgeable of vehicles please take someone with you. The Sales Department is the best. More
by shemikapipkin
Other Employees Tagged: Haley McDonald , RJ Campbell
April 04, 2023
My Rating for the Service Department is FIVE Stars. Our experience with the Service Department was above average! Rachelle and Haley were very prompt, pleasant and courteous. However, outside of this Our experience with the Service Department was above average! Rachelle and Haley were very prompt, pleasant and courteous. However, outside of this department we were very dismayed!!! I wandered into the lobby and didn't feel welcome at ALL! The two employees I questioned response was very short and they didn't seem too eager to answer my questions on a certain vehicle. When I left their present, they then followed me as I browsed the show room. And my encounter with the parts department was not my best experience as in the past! If I was looking to buy a new car or parts I would have to carefully consider my options. Our reason for going to the parts department was due to a missing Height Adjustment Cover to cover the wires parts under the driver seat that we discovered after our last service but forgot to mention at that time. We inquired and we were sent to the parts department to purchase, which I questioned. After receipt of our vehicle the radio channels were lost, and when we got home and armed the alarm the mirrors did not collapse nor did the horn sound. More
by FLOYDD6
Other Employees Tagged: Haley McDonald
March 29, 2023
I needed to have my ABS system checked and reported the situation to Rachelle. As usual I received courteous and prompt attention, she is always a delight to work with; the consummate professional. Beca situation to Rachelle. As usual I received courteous and prompt attention, she is always a delight to work with; the consummate professional. Because of Rachelle's attentiveness I was able to have my vehicle serviced, the needed repairs completed and my car back the same day. She is one reason why I never even consider getting my vehicle serviced anywhere else. More
by leonardo_jay
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