Rachelle Pennington | Page 27

Very positive experiments. Excellent customer service. I will recommend to family and friends. I was very satisfied with the complete service. Excellent customer service. I will recommend to family and friends. I was very satisfied with the complete service. More

by DENNISLHUDSON001 Verified Customer Verified Customer

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The service department has Absolutely No integrity at all. If you aren’t knowledgeable of vehicles please take someone with you. The Sales Department is the best. all. If you aren’t knowledgeable of vehicles please take someone with you. The Sales Department is the best. More

by shemikapipkin Verified Customer Verified Customer

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My Rating for the Service Department is FIVE Stars. Our experience with the Service Department was above average! Rachelle and Haley were very prompt, pleasant and courteous. However, outside of this Our experience with the Service Department was above average! Rachelle and Haley were very prompt, pleasant and courteous. However, outside of this department we were very dismayed!!! I wandered into the lobby and didn't feel welcome at ALL! The two employees I questioned response was very short and they didn't seem too eager to answer my questions on a certain vehicle. When I left their present, they then followed me as I browsed the show room. And my encounter with the parts department was not my best experience as in the past! If I was looking to buy a new car or parts I would have to carefully consider my options. Our reason for going to the parts department was due to a missing Height Adjustment Cover to cover the wires parts under the driver seat that we discovered after our last service but forgot to mention at that time. We inquired and we were sent to the parts department to purchase, which I questioned. After receipt of our vehicle the radio channels were lost, and when we got home and armed the alarm the mirrors did not collapse nor did the horn sound. More

by FLOYDD6 Verified Customer Verified Customer

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I needed to have my ABS system checked and reported the situation to Rachelle. As usual I received courteous and prompt attention, she is always a delight to work with; the consummate professional. Beca situation to Rachelle. As usual I received courteous and prompt attention, she is always a delight to work with; the consummate professional. Because of Rachelle's attentiveness I was able to have my vehicle serviced, the needed repairs completed and my car back the same day. She is one reason why I never even consider getting my vehicle serviced anywhere else. More

by leonardo_jay Verified Customer Verified Customer

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The service department was very skilled and knowledgeable. They were professional and I was satisfied with the service. knowledgeable. They were professional and I was satisfied with the service. More

by tonylcmil@bellsouth.net Verified Customer Verified Customer

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Fast and easy customer service. Keep me informed of my vehicle status every step of the way. Keep me informed of my vehicle status every step of the way. More

by ivanmack6225 Verified Customer Verified Customer

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I had a scheduled A service ( oil change) and it took over an hour to complete. over an hour to complete. More

by AIRVIN231 Verified Customer Verified Customer

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This is some of the nicest people and dealership I’ve frequented in my local commuting area. frequented in my local commuting area. More

by ymills569 Verified Customer Verified Customer

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Rachelle met me when I arrived and kept me informed on the progress of my car throughout wait. She was pleasant to work with! My car was repaired and I was on my way! The courtesy car wash was nice too the progress of my car throughout wait. She was pleasant to work with! My car was repaired and I was on my way! The courtesy car wash was nice too. Thank you! More

by CARLSTOLLAR Verified Customer Verified Customer

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Mercedes of Columbus has been my go to ever since I’ve purchased my first Mercedes in 2016! I’m now on my 3rd Mercedes. Thanks guys purchased my first Mercedes in 2016! I’m now on my 3rd Mercedes. Thanks guys More

by raevenfinch Verified Customer Verified Customer

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