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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 27

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
332 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

11 yrs, 2 mos

Languages Spoken

English English

4.9

332 Reviews

Write a Review

332 Reviews of Rachelle Pennington

October 27, 2022

Dealership Rating
Employee Rating

Customer friendly. Got the car serviced. Washing the car before returning it is a great perk. More

by TINABARM71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing

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Nov 02, 2022

Mercedes-Benz of Columbus responded

Thank you, TINABARM71, for your feedback! We look forward to your next visit!

October 26, 2022

Dealership Rating
Employee Rating

They always pay attention to every detail. They keep me well informed of the status of the process. Always courteous and prompt More

by Jobubba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Debi Lewis, Brittany Whatley, Lizzy Spitzmiller, Jessica Clayton , RJ Campbell, Lauren Farthing, Richard Joyner, Robert Weihl

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Oct 26, 2022

Mercedes-Benz of Columbus responded

Jobubba, we are delighted to hear your feedback! Thank you for sharing! We look forward to continue servicing your vehicle needs :)

October 10, 2022

Dealership Rating
Employee Rating

The service was great and the employees were so helpful. I was a little surprised about the cost of labor. It seems everything costs more now. More

by jbthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar

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Oct 10, 2022

Mercedes-Benz of Columbus responded

Jbthomas, thanks for your feedback. We will be sure to share with our service team. Please let us know if there is anything else we can do to assist you!

October 10, 2022

Dealership Rating
Employee Rating

Always excellent customer service. My experience has been that they go above and beyond most expectations. More

by TennisGR8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin , RJ Campbell

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Oct 10, 2022

Mercedes-Benz of Columbus responded

TennisGR8, we are delighted to hear your feedback! We look forward to seeing you at your next visit :)

September 29, 2022

Dealership Rating
Employee Rating

Was very good experience and easy to trade in previous lease to get new one More

by scott.petersen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Blauvelt, Rick Gilbert

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Sep 30, 2022

Mercedes-Benz of Columbus responded

Thank you scott.petersen, for your feedback! We are delighted to hear our sales and service team were able to serve you with a great experience and easy trade process! We look forward to continue serving your Mercedes-Benz needs.

September 14, 2022

Dealership Rating
Employee Rating

Great service advisor and mechanic work. Could have done a better job cleaning vehicle. This means a lot. More

by peopleskl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 14, 2022

Mercedes-Benz of Columbus responded

Peopleskl, thank you for the feedback! We will be sure to share with our team. Please let us know if there is anything else we can do to assist you!

September 12, 2022

Dealership Rating
Employee Rating

Seemed slow. Last visit had an issue with the oil. This time they forgot all my valve stem caps. They are friendly but there is always an issue preventing me fr More

by James McCann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Earnest Jenkins

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Sep 13, 2022

Mercedes-Benz of Columbus responded

Dear Mr. McCann, we appreciate your feedback as it shows us areas that we can improve upon. We would like to speak with you in more detail so that we can better understand your situation and how to better accommodate our customers. Please give our Service Manager, Nadie Martin, a call at (706) 256-6100, at your earliest convenience. We look forward to speaking with you soon!

September 06, 2022

Dealership Rating
Employee Rating

I’m very pleased with service I received especially the wash job all around I am pleased More

by threatslucinda36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

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Sep 06, 2022

Mercedes-Benz of Columbus responded

Threatslucinda36, thank you for sharing your feedback! We look forward to your next visit!

September 02, 2022

Dealership Rating
Employee Rating

Great efforts to reach a satisfactory solution were made by all parties concerned. I was impressed with the professionalism of your employees. More

by brkilman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittany Whatley

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Sep 06, 2022

Mercedes-Benz of Columbus responded

Brkilman, our team works hard to ensure our customers are completely satisfied, and we are delighted to hear that it shows! Please don't hesitate to let us know if there is anything else we can do for you!

August 30, 2022

Dealership Rating
Employee Rating

Excellent customer service! Always encounter friendly and receive professional service. Kudos to RJ Campbell who always is very professional and keeps me up to date on the prog More

by Rosie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Debi Lewis, Malcolm Waller, Lizzy Spitzmiller , RJ Campbell, Lauren Farthing, Richard Joyner, Tom- driver for Mercedes - prompt, excellent service and very professional

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Aug 31, 2022

Mercedes-Benz of Columbus responded

Rosie, we are thrilled to hear your feedback and THANK YOU for being a loyal customer! We truly value the relationship with our customers and are glad to hear that it shows. We will be sure to share your review with RJ and the rest of our team here at Mercedes-Benz of Columbus. Please don't hesitate to reach out to us if there is anything else we can do for you. We look forward to continue serving your vehicle needs :)

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