Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus
Refer Me

Rachelle Pennington

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.8
263 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

10 yrs, 2 mos

Languages Spoken

English English

4.8

263 Reviews

Write a Review

263 Reviews of Rachelle Pennington

May 05, 2025

Dealership Rating
Employee Rating

Rachelle and the GM accomplished the impossible by ensuring that my 2013 E350 Convertible was repaired thoroughly after a rough start and that I had a reliable source of transportation to and from emp More

by garlingtonhughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print

May 03, 2025

Dealership Rating
Employee Rating

Factory warranty repairs. Twice in for service and still not fixed. Next appointment available to look at it for a third time is a month out. The people there are great to wor More

by kenmccoskey
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Report | Print
May 05, 2025

Mercedes-Benz of Columbus responded

Hi Ken, thank you for sharing your experience with us. We're sorry to hear about the ongoing issues with your vehicle and the delay in scheduling your next appointment. We strive to provide excellent service and would like the opportunity to resolve this matter promptly. Please reach out to us so we can address your concerns and find a suitable solution. We appreciate your patience and understanding.

April 29, 2025

Dealership Rating
Employee Rating

Rachelle is a top tier advisor to work with. Prompt and is very helpful in explaining repairs that are needed. Can't thank the service team enough! More

by alec.w.manning0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 30, 2025

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team, especially Rachelle, was able to make your experience a great one. We appreciate you choosing us and look forward to the opportunity to help in the future!

April 20, 2025

Dealership Rating
Employee Rating

Thank you Haley for making it so easy to get our car fixed. We always get great service from Columbus Mercedes. More

by Sid Y.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar, Haley McDonald

Report | Print
Apr 22, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us, Sid! We're glad to hear that Haley was able to make your experience a great one. We appreciate you choosing Columbus Mercedes and look forward to the opportunity to help in the future!

April 10, 2025

Dealership Rating
Employee Rating

Always professional and polite when I come in for a service. They do a great job and I would recommend this dealership to everyone looking to buy a car. More

by DONNA40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Haley McDonald, Raul Navarro, Jason Goodroe, Kailey Hood

Report | Print
Apr 11, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

April 08, 2025

Dealership Rating
Employee Rating

Rachelle and the service team are rockstars! The service was seamless and completed in a timely manner. More

by NBJ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 11, 2025

Mercedes-Benz of Columbus responded

Thank you for the awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We hope to serve you again in the future!

April 08, 2025

Dealership Rating
Employee Rating

Professional and very pleased with the dealership. Very friendly and helpful and I would recommend this dealership for anyone interested in a Mercedes More

by DONNA40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 11, 2025

Mercedes-Benz of Columbus responded

Thank you for this wonderful review! We are happy you enjoyed your visit with us and we hope to serve you again in the future!

March 26, 2025

Dealership Rating
Employee Rating

Very thorough and helpful ! I appreciate Haleys patience while I went over questions on being a new Mercedes-Benz owner. More

by tillerylauraa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald, Jason Goodroe

Report | Print
Mar 28, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that Haley was able to assist you with patience and thoroughness as you navigated being a new Mercedes-Benz owner. We appreciate you choosing us and look forward to the opportunity to help in the future!

Mar 28, 2025

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're thrilled to hear that Brittany, Malcolm, and Debbie are all excellent at their jobs. We appreciate your feedback and look forward to serving you again in the future!

March 18, 2025

Dealership Rating
Employee Rating

Everything was fantastic. Car came back looking great after washing inside and out. Found probably and fixed it plus service. More

by BILLHUNT44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 20, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're thrilled to hear that everything was fantastic and that your car came back looking great after the service. Our team is dedicated to providing top-notch service, and we're glad we could address and fix the issue for you. We look forward to serving you again in the future!

February 28, 2025

Dealership Rating
Employee Rating

Great service from start to final sale. Every employee was helpful thru the whole process. More

by PWYNN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Joyner, Nadie Martin, Rick Gilbert, Debi Lewis, Brittany Whatley, Lauren Farthing, Haley McDonald, Raul Navarro

Report | Print
Feb 28, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

1
2
...
27

Dealership Inventory (221 Vehicles)

used 2022 Mercedes-Benz S-Class car, priced at $76,690
2022 Mercedes-Benz S-Class
used
Blue exterior
Automatic
All-wheel Drive
$76,690
View Details
used 2018 GMC Savana 3500 car, priced at $46,690
2018 GMC Savana 3500
used
Onyx Black exterior
Automatic
Rear-wheel Drive
$46,690
View Details
new 2025 Mercedes-Benz GLC 300 car, priced at $56,214
2025 Mercedes-Benz GLC 300
new
Black exterior
RWD
$56,214
View Details
new 2025 Mercedes-Benz E-Class car, priced at $89,069
2025 Mercedes-Benz E-Class
new
MANUFAKTUR Moonlight White Metallic exterior
AWD
$89,069
View Details
new 2025 Mercedes-Benz GLC 350e car, priced at $70,069
2025 Mercedes-Benz GLC 350e
new
Polar White exterior
AWD
$70,069
View Details
new 2025 Mercedes-Benz E-Class car, priced at $71,784
2025 Mercedes-Benz E-Class
new
Black exterior
Automatic
Rear-wheel Drive
$71,784
View Details
View All Inventory