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Rachelle Pennington

Overview Reviews (364) Inventory (168)

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Rachelle Pennington

Rachelle Pennington | Page 28

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.9

364 Reviews

Overview Reviews (364) Inventory (168)

Dealership Experience

5 yrs, 1 mo

Industry Experience

11 yrs, 6 mos

Languages Spoken

English

4.9

364 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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364 Reviews of Rachelle Pennington

February 24, 2023

Dealership Rating

Employee Rating

Fast and easy customer service. Keep me informed of my vehicle status every step of the way. Keep me informed of my vehicle status every step of the way. More

by ivanmack6225

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: RJ Campbell, Lauren Farthing

Feb 24, 2023 -

Mercedes-Benz of Columbus responded

Ivanmack6225, thank you for taking the time to share about your experience! We look forward to working with you again in the future :)

February 23, 2023

Dealership Rating

Employee Rating

I had a scheduled A service ( oil change) and it took over an hour to complete. over an hour to complete. More

by AIRVIN231

Verified Customer

Service Price Transparency

Workmanship

Recommend Dealer

Yes

Feb 24, 2023 -

Mercedes-Benz of Columbus responded

AIRVIN231, thanks for your feedback. Please let us know if there is anything else we can do to assist you.

February 13, 2023

Dealership Rating

Employee Rating

This is some of the nicest people and dealership I’ve frequented in my local commuting area. frequented in my local commuting area. More

by ymills569

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

Feb 15, 2023 -

Mercedes-Benz of Columbus responded

That means the world to us, ymills569! We will be sure to pass on your kind feedback! We look forward to assisting you again in the future.

February 09, 2023

Dealership Rating

Employee Rating

Rachelle met me when I arrived and kept me informed on the progress of my car throughout wait. She was pleasant to work with! My car was repaired and I was on my way! The courtesy car wash was nice too the progress of my car throughout wait. She was pleasant to work with! My car was repaired and I was on my way! The courtesy car wash was nice too. Thank you! More

by CARLSTOLLAR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 09, 2023 -

Mercedes-Benz of Columbus responded

CARLSTOLLAR, thank you so much for sharing about your service experience with Rachelle! We look forward to seeing you at your next visit!

January 30, 2023

Dealership Rating

Employee Rating

Mercedes of Columbus has been my go to ever since I’ve purchased my first Mercedes in 2016! I’m now on my 3rd Mercedes. Thanks guys purchased my first Mercedes in 2016! I’m now on my 3rd Mercedes. Thanks guys More

by raevenfinch

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

Feb 01, 2023 -

Mercedes-Benz of Columbus responded

Raevenfinch, thank you so much for sharing! We are thrilled to hear your feedback and look forward to continue assisting you with your Mercedes-Benz needs! Thank you for your business.

January 28, 2023

Dealership Rating

Employee Rating

Great place for service of my Mercedes Benz love Rachel does a great job of keeping me informed does a great job of keeping me informed More

by WMORRIS2000

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 01, 2023 -

Mercedes-Benz of Columbus responded

Thank you WMORRIS2000! We will be sure to pass your feedback to Rachelle. Please let us know if there is anything else we can do for you!

January 26, 2023

Dealership Rating

Employee Rating

Friendly, courteous, Kept me informed while I waited. Worked with me to arrange additional maintenance at my convenience. Worked with me to arrange additional maintenance at my convenience. More

by sokinasr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 26, 2023 -

Mercedes-Benz of Columbus responded

Thank you, sokinasr! We are delighted to hear your feedback and look forward to continue serving your vehicle needs. Please don't hesitate to reach out next time we can be of assistance.

January 20, 2023

Dealership Rating

Employee Rating

The gentleman who delivered my car went above and beyond as far as service goes. as far as service goes. More

by alisonkrobinson

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Not sure of the name of the guy that delivered my car

Jan 24, 2023 -

Mercedes-Benz of Columbus responded

Alisonkrobinson, thank you for your feedback! We look forward to assisting you with your service needs again, in the future :)

December 30, 2022

Dealership Rating

Employee Rating

Good friendly customer service and fast service. Lizzy and Rachelle are the best with all situations that arrive Lizzy and Rachelle are the best with all situations that arrive More

by jstanley101

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lizzy

Jan 03, 2023 -

Mercedes-Benz of Columbus responded

Thank you for sharing about your experience, jstanley101! Please let us know if there is anything else we can do to assist you!

December 29, 2022

Dealership Rating

Employee Rating

Wonderful service. Picked up car at my house and delivered back the same day. All services completed. Thank you! Picked up car at my house and delivered back the same day. All services completed. Thank you! More

by rblackmon

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 03, 2023 -

Mercedes-Benz of Columbus responded

Rblackmon, thank you for your feedback! We look forward to assisting you again in the future!

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