Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 28

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
359 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

11 yrs, 4 mos

Languages Spoken

English English

4.9

359 Reviews

Write a Review

359 Reviews of Rachelle Pennington

January 28, 2023

Dealership Rating
Employee Rating

Great place for service of my Mercedes Benz love Rachel does a great job of keeping me informed More

by WMORRIS2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2023

Mercedes-Benz of Columbus responded

Thank you WMORRIS2000! We will be sure to pass your feedback to Rachelle. Please let us know if there is anything else we can do for you!

January 26, 2023

Dealership Rating
Employee Rating

Friendly, courteous, Kept me informed while I waited. Worked with me to arrange additional maintenance at my convenience. More

by sokinasr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2023

Mercedes-Benz of Columbus responded

Thank you, sokinasr! We are delighted to hear your feedback and look forward to continue serving your vehicle needs. Please don't hesitate to reach out next time we can be of assistance.

January 20, 2023

Dealership Rating
Employee Rating

The gentleman who delivered my car went above and beyond as far as service goes. More

by alisonkrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure of the name of the guy that delivered my car

Jan 24, 2023

Mercedes-Benz of Columbus responded

Alisonkrobinson, thank you for your feedback! We look forward to assisting you with your service needs again, in the future :)

December 30, 2022

Dealership Rating
Employee Rating

Good friendly customer service and fast service. Lizzy and Rachelle are the best with all situations that arrive More

by jstanley101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy

Jan 03, 2023

Mercedes-Benz of Columbus responded

Thank you for sharing about your experience, jstanley101! Please let us know if there is anything else we can do to assist you!

December 29, 2022

Dealership Rating
Employee Rating

Wonderful service. Picked up car at my house and delivered back the same day. All services completed. Thank you! More

by rblackmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2023

Mercedes-Benz of Columbus responded

Rblackmon, thank you for your feedback! We look forward to assisting you again in the future!

December 23, 2022

Dealership Rating
Employee Rating

Friendly staff however, charge outrageous prices for services in my opinion. We purchased our car from them new and this is the closest Mercedes Dealership around therefore, we have to bite the bullet. More

by Christopher.a.wallace28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

Dec 23, 2022

Mercedes-Benz of Columbus responded

Christopher.a.wallace28, thank you for taking the time to share. Feedback like yours is essential to helping us better understand how to improve, and build value in the quality and craftsmanship that our dealership is known for. We will be sure to pass your feedback to our service department. We wish you a very wonderful holiday season and please don't hesitate to let us know if there is anything else we can do for you.

December 22, 2022

Dealership Rating
Employee Rating

The service center in Columbus has always been professional, and very knowledgeable over the years. They contact you if there is a change in the original service plan. The service department h More

by faye611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

Dec 23, 2022

Mercedes-Benz of Columbus responded

Faye611, we couldn't ask for better feedback! Thank you so much for sharing and for trusting us over the years! We look forward to continue servicing your needs and wish you the most wonderful holiday!

December 19, 2022

Dealership Rating
Employee Rating

Very very very very very very very very very very very very very very very very very good! More

by bortnichi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

Dec 19, 2022

Mercedes-Benz of Columbus responded

What wonderful feedback, bortnichi! We are thrilled to hear about your experience and we look forward to working with you again in the future.

November 23, 2022

Dealership Rating
Employee Rating

Good customer service. Took care of me from the time I called and from the time I picked up my car. More

by jstanley101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2022

Mercedes-Benz of Columbus responded

Jstanley101, thank you for your feedback! We look forward to working with you again in the future!

November 12, 2022

Dealership Rating
Employee Rating

The service work went as expected-very Well. I have been consistently pleased with my car. More

by annempeagler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

Nov 14, 2022

Mercedes-Benz of Columbus responded

Thank you, annempeagler, for sharing about your experience! Please let us know if there is anything else we can do to assist you!

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